Relatively clean but terrible staff
23/04/2017 Ashleyda88, Bouctouche, Canada
We're big fans of the best western chain, we stay at them often while away for work meetings. This is not the first time we've stayed at this hotel however it may very well be our last. We reserved tw... more
We're big fans of the best western chain, we stay at them often while away for work meetings. This is not the first time we've stayed at this hotel however it may very well be our last. We reserved two separate rooms for this stay, a king jacuzzi suite in the executive wing and a double queen room. Both rooms were relatively clean with the exception of our jacuzzi tub which I cleaned myself because there was hair and black bits on the bottom. We could not get in the pool during this stay because the entire time we were here it was filled which is beyond anyone's control I guess. My husband went to the front desk to buy a bag of chips and they refused to give him back his change so he chalked it up to them needing it more than we did. The lady working the breakfast got snappy with us because we didn't know the pancake machine was broken and we had tried to use it, she then proceeded to tell us why it didn't work, that the wrong part was ordered, where it was ordered from and her entire life story. Quite unprofessional. Even upon checking in the front desk clerk was very short with us and appeared to be judging us-- now I really do hate to say this but it makes me wonder if it's a reaction to race.
The one positive experience I had was when I went to the front desk this morning to ask for a pen and paper, the lady working was extremely pleasant and helpful! (And no fault of her own but isn't there supposed to be a pen and paper in each room anyways? Which I believe is housekeepings job so that makes you wonder if they can't replace simple items what else is being missed?)
If you're looking for a place to take a nap and don't plan on speaking to anyone I guess this is the place. Beds are comfy, rooms are spacious, breakfast has a variety of yogurts,cereals,fruits,juice,bakery items, eggs and sausage. less