The hotel is fairly attractive and quite clean. It is difficult to find when driving by, and the entrance to the parking lot is quite dangerous, so be prepared to make a tough turn! During check in, w... more
The hotel is fairly attractive and quite clean. It is difficult to find when driving by, and the entrance to the parking lot is quite dangerous, so be prepared to make a tough turn! During check in, we had to stand and wait with our bags for several minutes while the two front desk workers chatted with another guest who stood behind the plastic barrier with them, no mask on, getting refreshments. He paid in cash, chatted for a while despite us waiting, and left. The front desk employee took his cash, did not wash her hands, and proceeded to check us in and hand us our key cards - gross. Later that night, we went down to ask for utensils and again had to wait while the employee chatted with another guest behind the plastic barrier without a mask. Ew.
When we went to swim in the pool, it was full with children in it even late at night, and were told no appointments were required despite the ongoing pandemic! We were not told on calling down and asking about appointments that the pool was in use and we came down in our swimwear before realizing we could not use the pool. We did not get to swim at all before going home.
The grab and go breakfast contained bruised and brown apples as the only fruit. The next time we went for breakfast, the “grab and go” breakfast was buffet style, including the apples. The purpose of grab and go is completely defeated if every guest puts their hands on the food - particularly with the bruised apples that were likely picked up and put down by many because they were brown!
The room was well furnished, though lacking the furnishings I’ve come to expect from a Best Western Plus. The air conditioning system was quite broken and would not stay off when turned off. It turned of often through the night, we had to get up to turn it off 10+ times per night, and the room was always freezing when returning at the end of the day because it would come on while we were out. The closed captions on the TV did not work properly and the Internet was not strong enough to support Netflix without pixelating most of the time, so being deaf, I did not have much entertainment.
Overall, the hotel is not terrible, but certainly not up to the usual standards of a Best Western Plus. I would not return to this hotel under any normal circumstance as I could have had better accommodations anywhere else in Moncton for the same price. less