Not for Travelling Teams
12/03/2018 karenhicks2018, Halifax Region, Canada
Do not book this hotel if you are in Moncton for a team event. It is clean and the day staff were pleasant, however they cannot cope with large groups. Our group was one of several teams staying at th... more
Do not book this hotel if you are in Moncton for a team event. It is clean and the day staff were pleasant, however they cannot cope with large groups. Our group was one of several teams staying at the hotel. We had requested a meeting room when we booked and were told none were available. The Hotel staff called the police at 7:30 in the evening on 7-9 year old little girls. We explained we had precleared our scavenger hunt/craft etc ... and then miraculously a meeting room was available. Our girls were in the meeting room until 10:30-11 then all in bed. At 8am our team manager was awoken to be told they had to comp rooms for others all night and if they received another complaint we were going to be removed from hotel.... however since our team was in their rooms we aren't sure who was causing the issue. Meanwhile...other teams from our area were at other hotels ... that were cheaper and the HOTEL STAFF were planning activities for the kids . This hotel has a vision of what they are...and a family hotel isn't it. We will skip the annual tournament before we stay here again. less
Ghislaine V, General Manager at Best Western Plus Moncton, responded to this review
On behalf of our entire team i would like to apologies for exceeding your expectations.Your satisfaction is important to us and we will be using the feedback you fave us to implement improvements to ensure we offer a better experience for guest in the future.
if i can provide any assistance please don't hesitate to contact me