I was trying to think of something that would make this a two-star review, but there really wasn't a thing good about staying here. Had I read the reviews, I wouldn't have booked here, but when I booked it I thought we might need to take a shuttle or walk to the airport. There is at least one hotel just south of here that would have been much nicer.
It truly felt like they took one of those abandoned hotels you see people film on YouTube and opened it up without approval. First, we get to the front door, and it is locked (we were there at about 7pm, not like we were there in the middle of the night). I had a moment of wondering what to do, but the front desk clerk came over and opened it without explanation. The same thing happened in the morning, and a different employee mumbled something about hopefully this wouldn't last much longer. I don't know if it was for the protests, which made no sense, or if the door was broken, but a sign would have been nice and made it so I didn't feel like I was staying in the bad part of town.
After check-in, we walked through the center pool area/atrium, and this is where I felt like we were in an abandoned place. Leaves were all over the floor, the pool was green, and it just looked old and unmaintained. Yes, the pool was closed for coronavirus, but you still should be maintaining it.
Then the room. A number of things were broken, it smelled, and it wasn't clean. I'm attaching a picture, which I'm not sure I've ever done for a review, because it amazed me they would rent out a room like this. The floor was also wet throughout the bathroom and back side of the room near the bathroom. The walls were thin, and with what was going on outside, we didn't feel safe inside the room. I have stayed at hotels like this in the past, but never with the Best Western name. I don't expect excellence from Best Western, but I do expect acceptable. It's not like we even got a good price on it.
It's time to fire management or sell the hotel, gut it, and remodel. This hotel is in a good location, has decent structure, and could be a good hotel if someone cared about it. less