Dont expect a 3PM check in time
12/04/2017 stevensV7217WG, glenview, United States
Arrived at 2:50 PM was told by girl to come back in 10 minutes as guaranteed to be ready at 3:00. Not was told need another 20 minutes. Came back at 3:20 now long check in line waited was told still... more
Arrived at 2:50 PM was told by girl to come back in 10 minutes as guaranteed to be ready at 3:00. Not was told need another 20 minutes. Came back at 3:20 now long check in line waited was told still not ready come back in another 20 minutes. Came back at 3:40 waited in long line again as everyone else checking in now. Finally got to counter still not ready guy went on office and never came back. Then another guy came out and switched something around on computer and finally got into room at 4:00! Offers late check out to 1:00 then cleaning people walk into room at 11:45 with Do not Disturb on knob! less
Kris M, Director of Sales at BEST WESTERN PLUS Milwaukee Airport Hotel & Conference Ctr., responded to this review
Thank you for your review and sharing the problems that you endured at time of check-in. We will be sharing these with our Front Office Manager and Staff so that they are aware of how to handle this situation in the future. At times when guests request a specific room or area of the hotel we are trying to meet their needs and this may cause a slight delay in check-in before 3pm, but this should have not been the case after 3pm and our staff should have explained why the room was unavailable and immediately tried to accommodate the reservation by offering a different room or room type. We will utilize your review for additional Check-in training to ensure that this is not happening again on yours or any other valued guests check-in experience.