Dog friendly? Not exactly
28/11/2016 SQ1845, Sacramento CA
I was told there was a "dog area" right outside the back door. I went through the back door, and saw a large paved parking lot, with Denny's across the lot. Some distance away was a small median, abo... more
I was told there was a "dog area" right outside the back door. I went through the back door, and saw a large paved parking lot, with Denny's across the lot. Some distance away was a small median, about 2' x 5', with grass in it. This is a dog area? Breakfast was included in my room rate, at Denny's next door. But the coupon was for dine-in only, no take out. So I'm supposed to leave my little doggie in the freezing cold car while I eat? I don't think so. Take out does not cost more. It costs less: no server, no dishwasher. There is no excuse for this policy. I paid for breakfast, but I didn't get breakfast. The room was not very clean. I noticed grime on the light switches and tv remote, and the microwave was filthy. The heater was so loud that I could not watch tv with the heater on. The heater woke me up every time it switched on all night long. The tv has 4 movie channels, but no guide in the room to tell me what movies are on. How much does that little piece of paper cost? Doesn't Showtime give them to the hotel for free? There was no electrical outlet near the bed for my phone/computer. The lamp at the desk had an outlet on it, but the lamp by the bed did not. Overall a very disappointing experience. less
Jake B, General Manager at BEST WESTERN PLUS Mill Creek Inn, responded to this review
Thank you for your review. You made some great points, and we will work on the improvements that you suggested. We do have a large pet area on the back of our property; I'll make sure the front desk is providing better directions to this area in the future. I hope that you will stay with us again, and give us an opportunity to improve on your experience.