My family (and dog) were displaced in the middle of the night on 9/8 due to the wildfires east of Salem, OR. We made it out with just the clothes on our backs. I was able to get the last reservation available online for this hotel. Upon arrival, we found a lot of other people waiting to be checked in, with similar attire and exasperated/tired looks on their faces. We were all greeted by the most lovely, warm, bubbly, soothing person, Misty. She was such a bright light in what was such a grim night. Her attitude was ON POINT! Every person she spoke with, she showed oodles of empathy and courtesy. She was multitasking, answering phones, questions, and checking-in as many people as she could possibly get, all with the biggest smile. I will forever remember her spirit and how well she represented Best Western! She has made an eternal impression on my family!
We did end up losing our house and once the insurance agency got involved to find us temporary housing for the next few months, we told them we must remain at the BW due to the excellent service and peace of mind we had experienced. The Manager has gone out of his way to assist us with our future stay and we will be moving to a suite tomorrow so that we have more room and can get to some sort of "normal". :-)
One note is that they only accept dogs in the rooms with an additional deposit, but not cats. less
Jake Bryant, General Manager at Best Western Plus Mill Creek Inn, responded to this review
It's great to hear that Misty took such great care of you at check in! We hope you have the chance to visit us again (under better circumstances).