Best Western Plus Mill Creek Inn

Saying our visit was average is not a bad thing: BW is always clean, has friendly people, and the food is good and filling. I've rarely been disappointed (once) and this wasn't the time. When asked if we had a preference on floors, we choose the top floor, in case there' a view. After noting we are Rewards members, we were offered an upgraded room. Yes, please! Oh, and the beds are SO comfortable! Plenty of space in the rooms, too. less

Check in was quick and friendly, room and bed were clean and comfortable. Pool was too cold to enjoy and at 6:30 pm they decided to do maintenance on the spa, should have been done from 11-3 pm when no guests were there. When we were allowed in the spa it smelled so strong of chlorine that it bothered our eyes and nose and we had to leave.They do not serve a breakfast but give you a voucher for the local Dennys where you have a short choice of the motel's choosing. We are vegetarian and could not substitute the pig for fruit or anything else. And having to go out, order, and wait, delayed our departure by 50 minutes. Shampoo dispenser was empty in the shower. No bath mat provided so we called the desk to ask if they have them. They said yes but then brought us more bath towels instead. less

1. The pool area! Big windows on three sides, high ceilings, great big pool, large hot tub, big kiddie pool. Sauna. 2. Large rooms -- microwave, fridge, sit up at bar, large lounge chair, desk with chair, plenty of floorspace for that big King bed. Largish bathroom with curved shower bar. Wide hallways. 3. Nice touches -- chocolate chip cookie at check in, bottled water in fridge, and hey! a magnifying mirror in the bathroom. Extra clean pillow and blanket in closet. Lots of mirrors. Attractive lobby with mezzanine seating. 4. Clean. Smells good. 5. Comfortable bed and linens. 6. Gracious staff. 7. Breakfast! A choice of generous hot breakfasts at the Denny's across the parking lot. less

Room was clean and in good condition. Staff was very helpful. Breakfast at Denny's across the parking lot included. Easy access from I-5. Several family members all stayed at this location. We would definitely stay here again. less

We got into town a bit early and by the time we got to the hotel, it was around 8:30am. We inquired about early checkin and the manager was very helpful (said to call her around 11am and gave me her card with her number). We ended up going sightseeing so didn’t need to check in early after all. The fact that she was willing to see what she could do and gave me her card made a distinct, positive impact on me. She then recognized us when we did finally arrive and greeted us warmly. The room was clean and comfortable! I was quite impressed! less