Best Western Plus Mill Creek Inn

Conveniently located, nicely landscaped, pleasant front desk personnel, clean spacious room with nice amenities including full breakfast at Denny’s (on property). Would have given 5 stars ... However, lesson learned ... request top floor so you don’t have to listen to kids upstairs jumping on furniture and running up & down the halls. Since “quiet hours” don’t start until 9:00pm, the front desk can’t really do anything before that time. Perhaps families with children should be given rooms on the ground floor. We will continue to stay at Best Western properties but request top floor rooms. less

My family (and dog) were displaced in the middle of the night on 9/8 due to the wildfires east of Salem, OR. We made it out with just the clothes on our backs. I was able to get the last reservation available online for this hotel. Upon arrival, we found a lot of other people waiting to be checked in, with similar attire and exasperated/tired looks on their faces. We were all greeted by the most lovely, warm, bubbly, soothing person, Misty. She was such a bright light in what was such a grim night. Her attitude was ON POINT! Every person she spoke with, she showed oodles of empathy and courtesy. She was multitasking, answering phones, questions, and checking-in as many people as she could possibly get, all with the biggest smile. I will forever remember her spirit and how well she represented Best Western! She has made an eternal impression on my family! We did end up losing our house and once the insurance agency got involved to find us temporary housing for the next few months, we told them we must remain at the BW due to the excellent service and peace of mind we had experienced. The Manager has gone out of his way to assist us with our future stay and we will be moving to a suite tomorrow so that we have more room and can get to some sort of "normal". :-) One note is that they only accept dogs in the rooms with an additional deposit, but not cats. less

We were recently evacuated from our hometown in Oregon due to wildfires in the region. As we needed a place to stay for awhile, we chose this place since it’s near home and I am a rewards customer. The staff were great. Misty especially had to deal with a rush of unexpected scared and nervous customers, and did so with calm, cheerfulness, and patience. She got everyone in she could accomodate. The rest of the staff has been great, including Jen the supervisor, and everyone else has been most helpful. We are anxious to get home, as of now we have been here nine days. But till then this has brought comfort and peace. less

Excellent location for business stay. Close to I-5 and down town. Quiet room. Covid-19 has closed down the breakfast area and no coffee except in room coffee maker. Very friendly staff. Overall pleasant stay. less

Truly memorable stay. Convenient location minutes from downtown, Riverfront Park, restaurants and more. We will definitely return! It would be helpful to have staff wear name tags that are large enough to be read from 6 feet away. less