Excellent Customer Service
I stayed at the Best Western Plus Mill Creek Inn for several days in November-December 2019 for a family emergency. I did not know day-to-day for how long my stay would continue, and the front desk st... more
I stayed at the Best Western Plus Mill Creek Inn for several days in November-December 2019 for a family emergency. I did not know day-to-day for how long my stay would continue, and the front desk staff were fabulous in working with me, patiently extending my stay at different times without a single complaint or bit of impatience. Ashley was especially helpful and supportive. Also, when I'd made the reservation, I had requested a room on the quieter side of the hotel - and the room I was given was absolutely what I wanted.
Because of that, I returned to the BW Plus Mill Creek for a work visit for the night of February 17, and I found the service exactly as I remembered. I was given another very quiet room, and then after I checked out, I called to ask if someone had found an item I thought I'd left in the room. Jen answered the phone and offered to run up to the room to see if she could find it. Well, she didn't find it - and I did figure out that I actually had not left it there. (Sorry, Jen!)
Both rooms were very very clean before check-in and after cleaning by staff. Everyone was friendly and polite. When I was there during the transition from November to December, it was fun to watch the staff change the decorations from fall to Christmas! The hotel entrance and lobby are beautiful and elegant, which is very nice. less
Jake B, General Manager at Best Western Plus Mill Creek Inn, responded to this review
Thank you for your review. We appreciate your repeat business, and are very happy to hear that you received great service both times. We hope to see you again the next time you are in Salem!