Best Western Plus Miami-Doral/Dolphin Mall

I like the size of our room and size of our bed. There are small refrigerator and microwave oven, kitchen area in the room. There are hot water, paper glasses, tea and coffee near reception. Winn Dixie, CVS pharmacy, cafes are near hotel. less

The stay here was ok. The room was clean and big, the location is pretty close to the airport which is why we picked it. The wifi was really bad, don't rely on needing it. Also there were not many channels on the tv. But it's an ok hotel if you just need somewhere to sleep for the night. less

Rude staff, no In room coffee, cups, pens, paper. Dirty room. Torn bed cover. Mold in tub. Full of dust. Desk people refused to give cups, coffee, pillows, towels. Mildew smell real bad. Rocks filled the pool. It was gross. Never stay here. The staff lied to me on several occasions. Worst customer service ever. less

Liked · The only thing positive was the friendliness of the night staff. Disliked · The maintenance level of the room was very poor. The main entry light flickered constantly on and off. So, you had to keep it off even though I wanted to have better light there, The refrigerator had a long term leak as evidenced by the fact that the water had stained the carpet and it was wet to step on. The cooling/heating system thermostat made no difference to the temperature of the air which came out so the room was cooler than I wanted, And, finally, the water in the bath was lukewarm at best. So, I was not able to take a hot shower. Certainly the wet floor and light were obvious and the fact that they were not addressed means the staff didn't care enough to resolve them. Why not ask to change rooms? I had driven 15 hours, was exhausted and did not want to hassle with changing As for the continental breakfast and staff service, it was a joke. The staff were sitting outside talking by the pool. They saw me and did not care to come in to see what I needed until I asked them to. Then they came and got a bag from the back with an apple , a packaged dry waffle and a breakfast bar. I had to ask for a plate and for syrup. Of course they had gone back outside to chat again. Covid seems to be a good excuse for poor service and quality. The food should have been out and the staff there to great guests and explain how their breakfast was set up to operate. Oh, and the wake-up call that I requested never came. Good thing Google Assistant is reliable! less

I had a very bad experience at the Best Western Plus in Miami-Doral/Dolphin Mall on December 30th, 2020. I brought my family in to celebrate the new year holiday. I checked in around 9:30pm and I immediately left to get food due to our long flight. Upon arrival back, I called the front desk because the tub was full of hair, dirt, and mold. I asked the front desk agent if he had a different room due to the problem and he said no before hanging up in my face. I was still talking and could not finish questioning him. While I was walking across the street to the Marriott to see if they had any rooms available due to this issue, my wife contacted me and let me know he came in the room to clean the bathroom. My wife stayed on the phone with me the whole time because her and my daughter was scared because of his attitude and how he presented the situation when coming to check out the room for himself. Please note that my daughter and I both have allergies to mold. Upon arrival back, I started questioning him about getting my refund so we could move to a different lodging facility. He ignored me and didn't want to process my refund. He even walked away while I was questioning him; he went to the back area and slammed the door. I had to threaten to call the local police department for him to process my refund and to give me a $0 receipt so I could move on. He continued to talk to me as if I was bothering him as he continued to have a personal conversation on his cellular device. I will never again stay at a Best Western lodging facility and I will definitely be telling my friends and family not to stay there. I'm a Pastor of a very large congregation and I will also be telling my congregants and their families about this bad experience that I received from your staff. I will also be contacting the health department about this issue. less