Learned our lesson staying here
We stayed here Sept 25, I booked online beforehand, should have called to see what their protocols were and not just depended on what I read on the main BW site. We were all very disappointed that no... more
We stayed here Sept 25, I booked online beforehand, should have called to see what their protocols were and not just depended on what I read on the main BW site. We were all very disappointed that none of the staff we saw that evening were masked nor were the guests. There was no Covid 19 signage seen whatsoever nor was there any indication that our room had stayed sanitized once it had been cleaned previously. This is a hotel off a main highway with guests coming from all over the country. If they weren't concerned for the safety & health of their guests, they should at least be concerned for that of their staff. Yes, as someone previously posted there were partitions, however there were also 2 counters completely without.
I will say that in the morning when we were checking out all staff members we saw were masked except one. I now know when we are travelling home to call the resort to see what their protocols are and not just see what the corporate site says. less
Tina M, General Manager at Best Western Plus Mcdonough Inn & Suites, responded to this review
I want to apologize for our staff not wearing mask and to assure you that this inconvenience has been
addressed thanks to your feedback. It is our goal to impress you and exceed your expectations with every visit, and it is
disheartening to learn that we did not fulfill this ambition during your recent visit. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.