hotel met our needs
24/04/2018 Sanawar K, London, United Kingdom
We stayed one night at this hotel to catch a flight. We were travelling in a large group and booked 4 rooms and requested the rooms be provided on the same floor, unfortunately the hotel was not able ... more
We stayed one night at this hotel to catch a flight. We were travelling in a large group and booked 4 rooms and requested the rooms be provided on the same floor, unfortunately the hotel was not able to provide this and gave us rooms across 3 floors although we had booked one month in advance. In general the hotel met our needs, we got picked up and dropped off at the airport in a nice spacious hotel vehicle. The staff were friendly and competent and the hotel provided adequate facilities. We eat at the rooftop restaurant and the food was excellent. However, when I compare this hotel with other similar or lower priced hotels in the neighbouring countries or other parts of the world, this hotel falls short. The rooms are small, shared spaces like lobby and corridors felt confined and dull. For short stays and if you want the assurance of an international brand, this hotel is fine, but I have stayed in better local hotels at significantly cheaper rates.
I would like to mention that one of our luggage was left behind in the hotel luggage storage when we got dropped off at the airport. As soon as we realised this, we contacted the hotel and they delivered the luggage to us at the airport. We are grateful for this and how quickly this was done as we had no time left. less
BWPML, Manager at Best Western Plus Maple Leaf, responded to this review
Thank you for your kind review. under the circumstances we were not able to give you rooms on the same floor due to the fact that there were long staying guests on each floors. as you would have experienced our most of the guests are long staying. I sincerely apologize for the inconveniences. we hope that you will consider this as a once off event and allow us to give you better stay experience on your next stay with us.