Booked for 1 night. Stayed for 6
The Best Western Plus Maple Leaf went beyond the normal level of service for my wife and myself. The Check-in desk manager used our names the first morning, after only seeing us for a short time the n... more
The Best Western Plus Maple Leaf went beyond the normal level of service for my wife and myself. The Check-in desk manager used our names the first morning, after only seeing us for a short time the night before. The Breakfast Service Manager was polite and thoughtful without being overbearing. The lady in charge of the Coffee Lounge ensured our latte was "just right". The Cleaning staff did a wonderful job of looking after our room and the entire hotel. The Manger of the Rooftop Bar and Grill showed us what service was all about and the Chef offered to assist us with anything special. My wife also had a manicure and pedicure which she said were both very good. Any faults? No. A car was available for hire. It was added safety and not overly expensive. As for COVID-19 awareness, I have been in three countries since March 2020. The Best Western Plus Maple Leaf leads the way in COVID-19 safety measures compared to all the other places we have stayed. All this happened with a minimum of fuss and a maximum of professionalism. Will I stay again? Most certainly. less
Maple Leaf, General Manager at Best Western Plus Maple Leaf, responded to this review
Dear Mr. Ian,
Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort.
It was a pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further.
We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfaction and we are glad that we could live up to your expectations.
Once again thank you and we are looking forward to serving you in near future, our friendly team members are ready to welcome you. Till then take care of each other, stay home, and stay safe.
With the best regard –
Ushakor Khisa (Mr.) | Head of Sales
Mobile: +88 01966667694