Good hotel but disappointing service
14/11/2019 Nerakuhz, Singapore
The hotel rooms are nice and clean and I like staying here for business trips since it is near the airport. Tip - ask for odd number rooms because it faces the airport runway and is quieter. I had the... more
The hotel rooms are nice and clean and I like staying here for business trips since it is near the airport. Tip - ask for odd number rooms because it faces the airport runway and is quieter. I had the even number room and had to sleep with earplugs.
Why I gave only 2 stars: The hotel was booked for company functions 2 (of the 3) nights I was staying and the Charcoal restaurant was not available for those nights. I was directed to go to Level 2 Tarragon restaurant instead. On the first night, the lead waiter started with insisting only the buffet was available (and the prices kept changing which made me suspicious).I was hesitant as me and my guest were not hungry. In the end, he relented and allowed ala carte orders (unhappily from his facial expression, I would say). The Indo-Bangla food was fantastic though - and loved the garlic naan.
Tonight, again with a company function at Charcoal, I was directed to level 2 and met the same lead waiter. This time he insisted that only the buffet was available and when I asked for ala carte, he told me to go back and order room service and turned away from me to welcome the next pair of guests. I cant order room service since I am checked out and just waiting for time to pass to go to the airport. I was pissed off by the attitude and left, and unfortunately only possible to sit in the lobby to wait for time to pass.
I think Best Western should have informed guests IN ADVANCE that you have events and your restaurants are packed. Also, not all guests like to eat buffets so I hope you can consider to have alternatives. Lastly, regardless of what your guest chooses and if they did not pick what you recommended, I wish you can accept the choice graciously. less