Review of service
We have stayed here twice and love it. It modern , clean , great food , fantastic staff . For us we choose it for our convenience, it’s close to the airport and we always have to transit here on our w... more
We have stayed here twice and love it. It modern , clean , great food , fantastic staff . For us we choose it for our convenience, it’s close to the airport and we always have to transit here on our way to fly to Saidpur . So it’s welcome after a long flight.
On this occasion we have had to cancel our stay due to the Coronovirus pandemic and the staff here have been even better than usual and waived the cancellation fee. I feel obliged to write this review to reiterate that this is such a good hotel anyway but this gesture has moved me . It’s disappointing to have to cancel bu5 I really think the way they have done this underlies the way this place operates they really think of their customers.
Let me tell you about our experiences staying here , it starts at the airport . The transfer is paid for separately bu5 worth it. You get picked up at the luggage hall by the person who calls for the car and helps get the luggage. This person has always been welcoming efficient and helpful . Both times they turned down our tip .
The driver and car are Great.
The rooms are small and very comfortable.
The cafe is Great and a great place to meet relatives etc.
The restaurants are even better , too good in-fact. You end up trying everything despite being full!!
Highly recommend , convenient and welcoming less
Maple Leaf, General Manager at Best Western Plus Maple Leaf, responded to this review
Warm Greetings from Best Western PLUS Maple Leaf Hotels & Resort.
Hope you are safe with your family in this pandemic situation. It was pleasure to have you with us at Best Western PLUS Maple Leaf. We thank you very much for taking the time to give us your valuable feedback, which will motivate our staff and helps us to improve our services even further.
We at Best Western PLUS Maple Leaf Hotels & Resort, strongly focus on customer satisfactions and we are glad that we could live up to your expectations.
Once again thank you and we are looking forward to serve you in near future, our friendly team members are ready to welcome you. Till than take care of each other, stay home and stay safe.
With best regard –
Ushakor Khisa (Mr.) | Head of Sales
Mobile: +88 01966667694