Above average hotel with average restaurant
Recommended by colleagues who had stayed here in previous years, a lovely looking hotel, cannot fault appearances, both internally or externally, room were spotless and would have liked a mini fridge ... more
Recommended by colleagues who had stayed here in previous years, a lovely looking hotel, cannot fault appearances, both internally or externally, room were spotless and would have liked a mini fridge in the room as a suggestion for travellers who bring small food items / drinks with them)
Stay only marred by a personal disappointing dining experience. When a name like Marco Pierre White is above the door, and as a foodie who was travelling to work at the BBCGood Food Show, my expectations were high for dinner. A simple sirloin steak for dinner, which I asked for medium rare and was dished up slightly under well done. Not a deal breaker and perfectly palatable, but not what I 'expected'. No complaints necessary, just slightly disappointed as a simple steak cooked properly, is a joyous thing! less
viviana moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Guest,
Thank you for taking the time to write your review on TripAdvisor.
Whilst I am happy to read that you liked our hotel and enjoyed your overall stay, it is a bit disappointing to read your dining experience comments and , please rest assured that your comments have been taken onboard and will be used for future reference.
We will be looking forward ton welcome you back in future.
Best regards,
Viviana Moroni
Guest Services Manager