Would give 5 star but the reception staff let us down on check out
Everything was perfect until we left, when Natalie from reception still charged us for the breakfast even we didn’t have it or even order it. Everything else was perfect! Location, Alex from F&B espec... more
Everything was perfect until we left, when Natalie from reception still charged us for the breakfast even we didn’t have it or even order it. Everything else was perfect! Location, Alex from F&B especially who was outstanding, Thank you! less
Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Magdalena,
Thank you for sharing your feedback on TripAdvisor.
Please accept my apologies on behalf of the Reception team for the confusion regarding your billing however I am glad to read that overall you enjoyed your experience with us.
I hope that this little shortfall in communication won't prevent you from staying in future.
Looking forward to welcome you back,
Best regards,
Viviana Moroni
Guest Services Manager