Nice hotel, staff so friendly, but really need to quicken up the food service
My wife & I were with a party attending a function at the nearby National Motorcycle museum at the end of November 2021. It was our first stay at the hotel although many of the others attending the an... more
My wife & I were with a party attending a function at the nearby National Motorcycle museum at the end of November 2021. It was our first stay at the hotel although many of the others attending the annual function stay there every year. It is a large hotel with several function/meeting rooms & it has plenty of off road parking. The entrance & lounge area is very nice & there is a separate bar (which was often closed when we were there & appears to only be open when functions are on). All of the staff were very friendly & helpful & it was very clean & tidy. There were a couple of things that let it down. The tiredness of some areas eg the corridors had scuffed skirting & doors - & I don't mean the odd scuff, they were very scuffed, & our room had chipped paintwork in places & the carpet was stained. The radiator didn't work & was replaced by a portable one (which I must say was quite adequate). The room phone also didn't work & still didn't when we vacated the room on Monday after having reported it on the previous Thursday. I must add that there was an in room safe which was very handy. The other irritant was the restaurant. It was very nice & again the staff were ever so friendly but the time it took to serve a three course meal was unbelievably slow, & why oh why the chef covered everything in a layer of salt is beyond me. I had to send my first serving back as it was inedible to someone like myself who doesn't like salt, & I had to ask every time after that for "no salt". Several other diners meals were spoilt by too much salt! Having said that we enjoyed our stay & will return next year because the rest of the party stay there, but if a Premier Inn was nearby we would go there instead as it would be half the price & just as good. less
viviana moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Dear Paul,
Thank you for taking the time to write your review on TripAdvisor.
Whilst I am happy to read that you enjoyed your stay with us I am disappointed to read your comments regarding the food waiting time which is something very unusual and differs from the majority of reviews in here however I will be looking forward to welcome you back in future and deliver you with an experience up to the high standards we set for ourselves.
Best regards,
Viviana Moroni
Guest Services Manager