Best Western Plus Birmingham NEC Meriden Manor Hotel

I am extremely upset that the event I was attending in Birmingham was postponed to 2021 and when I contacted BW about refunding my room, they refused. It was not my fault the event was cancelled or that I did not have the foresight that COVID-19 would lead to me needing to cancel my booking and request a refund of the £100 + it cost me. BW are not interested in giving refunds in these highly unusual circumstances and I would therefore be reluctant to book with them or any other chain again that refuse to refund in these hard times. I cannot afford to lose this money but as I do not need to go to this hotel for anything else, it looks like I will. less

We have a couple of rooms booked for an event at the NEC this June which has now been been cancelled by the organisers due to the Coronavirus. The event organisers have not got a new date for the event so we are not able to simply ask for a transfer to a different date for the rooms at this hotel. However, when we phoned them to tell them this, we were told blankly , "NO REFUNDS" , regardless of COVID-19. So, in the face of a global pandemic, this is one company that does NOT care whatsoever for customers once they have handed over their money. DO NOT BOOK WITH THIS HOTEL DURING the COVID-19 OUTBREAK. less

Very good restaurant staff let down by 'other issues'. (Hayley & staff Exceptional !!! ) No hot water for one night in five, poor water pressure. Internet / mobile phone signal very poor at best, often no signal / connection. Dogs, which i love, attending crufts (It was on at the time) were allowed to run along the corridors as their owners were practising their routines for showing at crufts, Some owners shouting, often late at night which i find a bit unacceptable especially when you need to get up for work early. less

I got a concession after staying here and complaining last year. So we went back for offered upgrade , complimentary breakfast and a gift voucher to use to reduce the cost of this stay. Poorly received on check in as I had to get stroppy to demand that they delivered what they promised. And the so called room upgrade was rubbish- worse accommodation than previous year. They weren't interested when I commented. They shouldn't offer if they cannot honour. Thank goodness I had a paper trail else I wouldnt've had a leg to stand on. Definitely wouldn't go back. Got email from General Manager stating they were sorry it wasn't up to my expectations. Sheer cheek of it. No comment about them getting us back under false pretences and their poor service. Shame on you Best Western. less

Whilst overall the experience here was good, there were a few, but key, service issues that made me adjust my rating. Firstly we had booked on a dinner inclusive rate for the first night of our two night stay. The food was well presented, flavoursome and hot and the service complimented the general mood of the venue. I was particularly impressed with the young lady who took our drinks order as she displayed good product knowledge when we asked about the gin range. However, the conclusion of the meal became somewhat awkward when we were presented with the bill. Our meal allowance was £30 per person yet the bill had been adjusted only by £29. Now, whilst this is not significant, when I pointed out it was incorrect to the waiteress, the response was a quite curt "No it isn't" which in tone was really annoying and since the sum was insignificant I paid (which by the way included a 10% service charge). Secondly, when checking out, we handed over our key cards and had to request a VAT receipt, as we had paid in full on arrival. This was duly done, but no courtesy check as to whether we had enjoyed our stay, nor even a parting good -bye. An absolute basic. Such a shame these rudimentary service standards are being overlooked. less