Best Western Plus Birmingham NEC Meriden Manor Hotel

Stayed here on a bussiness trip for 2 nights, on arrival there was a small hiccup with pre payment which was quickly and easily sorted. The room.... I feel the hotel may be in the process of improvement and generally was clean and well presented, the room however wasn't covered by WiFi and the signal in general was poor (Vodafone), bed was clean and comfy, water one day stayed at the set temperature and on the second day fluctuated. Breakfast didn't seem the highest quality for the price however was cooked well and tasted fine. Dinner was also good, as we were on a package deal we had a limited menu, the starters where a bit niche, something for everyone in the mains and pudding was pretty nice too (both evenings). Service was great mainly from Jennifer who was very friendly and efficient, if she was busy the gentleman behind the bar popped over to help out, great teamwork. Overall a good experience, better WiFi coverage and water stability would put the score up that last little bit. less

I have stayed at this hotel many times through business and never experienced the restaurant due to the restrictions. As it is now open again, I thought I would give it a go. After waiting some time to be seated I was shown to my table, expecting the restaurant to be full, it transpired that there was 1 couple in the corner and myself, 3 people in the whole place. I ordered my food, in essence a starter, steak sandwich, side salad and fries. After waiting 40 minutes I asked the waitress what was happening, as it wasn’t busy, she apologised and went off to see what was happening. She returned with the food, I would suggest that it had been sitting on the side waiting to be served. The steak in the sandwich was like shoe leather, the chips were warm on top, but cold underneath and the salad very oily. Pretty awful for such a prestigious restaurant. I eventually complained to the waitress who said that they were having a bad day in the kitchen! After asking to speak to the manager the waitress disappeared only to come and say that she could refund the cost of the steak and chips, I can only assume that the manager was too busy to attend. Not really what I was expecting from this type of establishment and I probably won’t use the restaurant again. Shame really, it looks good, the staff are friendly but the food is over priced and appears poor quality or cooked poorly, not sure which. less

Whilst we understand that this industry has had a difficult time. We would expect higher standards, in order to promote loyalty. We arrived and parked in the " carpark " Stood there ringing the bell for attention. In an attempt to gain access to reception. In the end we went around to the front of the building. The receptionist informed us " We dont use that door the bell doesn't work!" We as guests are I guess meant to know that ?! Our room was really cold when we got in. Two drinks cost £12 The breakfast to go was poor. Having grown up in the village The Manor was alway a class act. Alas it would appear standards have fallen off a cliff The place does look amazing from the front, and the staff we came in contact with on the day shift were really nice. FIRST IMPRESSIONS tarnish the whole experience less

We stayed at this hotel on the 24th October. I could not fault the service from Lexi Pinks. She went above and beyond to make our stay the best it could be in the current climate. She called me when she said that she would, prior to the booking and was pleasantly surprised that we received a complimentary upgrade to the executive room. We dined in Marco Pierre White's restaurant that evening and the food was exceptional. The staff are friendly and very attentive, we were served by,, we believe it was Reco/Reckin (sorry if I have not pronounced this correctly) and he was extremely polite and professional. Could not fault our lovely evening away. Thank You x less

Great hotel with very friendly staff and comfortable rooms. The restaurant and bar were great for dinner and drinks and the breakfast is very good. All in all, a good stay at a fair price. The current Covid measures are reasonable and not too intrusive! less