We reserved this hotel for a two day trip to the NEC. On arrival we were met with the dreaded words 'There is a problem with your booking'. I figured that maybe the room they'd booked us into had a problem or something and we'd be moved, perhaps up (or down) graded .. but no. They had double-booked and we were moved to another hotel. They assured us that it would be of comparable standard, but - though we didn't get the chance to actually STAY at the BW Manor Meriden - I beg leave to doubt it. Unless, of course, the room in the BW Manor Meriden has a space between the bed and the wall (and on the other side, the bed and other furniture) so tight that you have to walk sideways to get into bed. And in fact we'd booked a twin and ended up in a standard double.
They offered to get us a taxi to the other hotel, but this was vastly inconvenient because of time constraints and the fact that my husband had to leave quickly and take the car with him. This was rush hour.
I consider double-booking in a prestigious hotel like this to be completely unprofessional. In addition, when we arrived at the replacement hotel, the 'third party' booking had not come through so we had to pay for it again ourselves because of the time constraints we were under.
It's unlikely they'll see us booking with them again, I'm afraid. less