Best Western Plus Birmingham NEC Meriden Manor Hotel

Stayed for 2 nights, first night no problem but on the 2nd night smokers from a function gathered outside the hotel and near many rooms. I waited till after midnight to ask reception tif they could move elsewhere. 2 more calls and still the disturbance continued past 1.30am. On complaining in the morning, the Duty manager said she was expecting me to complain. I had to push hard to get some compensation and once she agreed she became very off hand and rude. I was there on business and so a disturbed night was not great and neither were the 2 senior members of staff that we came into contact with. The junior staff we met were friendly though hence a rating of 2 and not 1. less

me and the hubby have just got back from treating ourselves to a break in the country, the Manor didn't disappoint. There was some sort of ladies function going on all weekend which was very noisy but it didn't really impact our stay, though i did hear other guests complain about noise. Our room was so lovely, it had a sofa and was a massive room. it had everything you would need and was very clean.The view weren't great though, just a fence, so a bit boring, But on our arrival we spoke to one of the housekeeping maids and mentioned we were away for the hubbys birthday and when we returned to our room that evening we found a couple of mini bubblies, chocolates and a birthday card from the housekeeping team, it was very a kind gesture. on sunday morning we asked reception for a later check out so we could have a lie in and the lady on reception said it was no problem at all, other hotels we have stayed in have always charged for that. breakfast was so nice, lots of choice, but it was very busy and had to wait for a table, but this was nothing overall.We didn't eat in the restraint at night but it looks very swish.we will defiantly try the food at night when we go back there. very enjoyable stay. less

A quite impressive building with lovely landscaped gardens, a large and much used car park which is popular with users of the nearby Airport. Check in was good, room a little small as we had booked an executive room, bar and restaurant fine and a good breakfast in the mornings. Menu a little restrictive if you are not a steak eater. less

Staff are friendly and helpful and my room was comfortable. Best Western Meriden Manor Hotel offers good access to the NEC and Birmingham International Airport at a more affordable rate than many other hotels in the area. I was delighted to find a Gideon Bible in the room, less

Arriving at the hotel it looked impressive, the landscaping was on a par with some mansions! The greeting at reception was warm and friendly and the check in was hassle free. The room was clean, and a bit larger than some we have stayed. Having said that it was an accessible room, it was nice to have a bath in there as well (not every disabled person needs a wet room! although I understand why some do). In all it was one of the better rooms we have stayed in so we were very pleased. The layout of the hotel at the front hides some of the fact it is quite large but it all seemed well kept. This included the restaurant which was laid out nicely. We ate breakfast in there and it was very nice, it being a hot buffet breakfast helped and most items were still warm unlike some we have had. So, all in all, we were impressed with it and one little issue was the room safe, it had been closed by the previous thoughtless visitors but this was dealt with almost immediately which brings me to one last thing. Jack on the front desk was so helpful and pleasant, Best Western have a diamond there. He represented the company with all of the required professionalism without being stuffy about it. Well done! A very nice stay and we hope to be back. less