We stayed here as we were attending wedding at the hotel, but in hindsight, we'd rather have driven the 50 miles home & saved £95.00. It was a warm day & quite a distance to walk to our room, so when I asked the guy who assisted me with my bags if there was air-con & he said "yes", I knew I could cool off before changing to attend the wedding. It turns out that the air-con is an inefficient fan on the dressing table, not impressed, & when I mentioned this to the kind person from housekeeping who checked we had all we needed, he had to apologise profusely, & explained that the other guy who lied about the air-con, knew full well this facility was not available. I hardly slept because the room was so unbearably hot. I stayed in a Travelodge budget hotel recently, which had mega efficient a/c, so why cannot Best Western?
Breakfast - was fairly shambolic. We did not go down late when there was a rush on, but before 09:00 as we thought we stood a chance of a better experience by missing the rush. It was not to be. The staff were pleasant, but clearly not trained to prioritise. You had to almost seize them to get them to bring you a hot drink. When being told we'd have to pay extra if we wanted cappuccino, I ordered tea for two, which came lukewarm & like 'stew' it was so strong. We left it, hoping to quench our thirst with orange juice, but this too was lukewarm, not chilled as I would have expected. I had some bread & cheese to start with, the cheese being all dried up & again, did not seem chilled. Main course 'hot' items ....... the only hot item was the toast we did ourselves. Beans tepid, mushrooms lukewarm, scrambled eggs not hot & very rubbery. I did not create a fuss, as by the end of our breakfast, we were surrounded by other wedding guests & we did not wish to cause them embarrassment. Needless to say, we do not recommend the hotel on a residential basis, unless you don't mind areas that should be cool which are hot, & food that should be hot which is cold. less