Not what it appears to be!
23/08/2016 Mark J, Leicester, England, United Kingdom
We went as a couple for a stopover on a Sunday night. We arrived and reception was fine. Although having seen rooms advertised at in excess of £200 we were expecting something better. We got a deal... more
We went as a couple for a stopover on a Sunday night. We arrived and reception was fine. Although having seen rooms advertised at in excess of £200 we were expecting something better. We got a deal and upgraded our room but my wife's first comment was that the hotel is a bit dated. We got to the room which was a good size although directly outside the window was a 6 foot wall with mature trees above blocking out all light. It was like being in a basement.
Also outside was a wooden gate that someone had left open and, being a breezy weekend it swung and banged all night!
Facilities in the room were nice with Orange and Apple juice left to welcome us. However, the temperature in the room was stifling. It was like a sauna and no controls in the room to turn it down. We ended up requesting and receiving a fan from reception which we had on all night.
My wife sat on the bed to discover a bug, beatle type, in the bedding. Luckily it had left this mortal coil so we just got rid of it but it wasn't a pretty sight!
We were handed menu's for the two restaurants at reception only to be told that, it being Sunday, only the bar/grill was open. If you advertise two restaurants when I book I expect two restaurants to be available. Why don't you state that only one is open on a Sunday?
However, we ate in the bar and had roast beef. The beef was lovely but the vegetables that accompanied it were woeful. I have never seen a roast dinner with no green vegetables at all but there were 3 tiny (and I mean no bigger than a 10 pence piece) roast potatoes plus a few(very few) tiny diced carrot and parsnip cubes. That was it and whilst the quality was good it was excessively expensive for what it was.
By the way, don't expect a phone signal unless you want to spend the evening in the car park...it's the only place to get one.
Then came breakfast. We entered and were shown to a table by the waitress. The table though was still dirty from the previous guests so we were asked to wait a moment whilst they cleared it and set it again. This took 10 minutes with us standing in the restaurant waiting. They ran out of some items at breakfast too.....
I could go on but the whole experience was very poor. I doubt anybody has ever paid in excess of £200 for this hotel because even if you booked at that you certainly wouldn't pay. We paid over £50 and I think it was a waste....This is not what it advertises itself to be so please take heed. less