Best Western Plus Birmingham NEC Meriden Manor Hotel

The main reason for this review is due to the fabulous restaurant staff, firstly and foremost Fidelma! Our eldest boy has Autisim and was visibly distressed over breakfast on day 1 and thanks to the empathy and understanding of our wonderful waitress Fidelma he was able to enjoy his meal with minimal distractions. We went down to breakfast on day 2 to discover that it had been arranged for us to have a private dining area with no distractions, sights or sounds that potentially could have distracted our oldest son. We were away to celebrate our youngest boys 4th birthday who fell down the stairs on the way to breakfast. Bethany really showed an interest in helping him, made him a cold compress and ensured he was ok by interacting with him and making him laugh. Both of these things combined helped my husband and I have a relaxed and enjoyable meal....which is a rareity so was greatly appreciated. Thank you to Sam also for making sure our experience was a memorable one and couldn't have been more attentive. less

Wow what an amazing hotel to stay. Right from check in all the staff we met were so helpful and friendly. We are in Marco Pierre whites where we had fantastic service and amazing food and then in the bar area afterwards we met two outstanding bar attendants Luke and Sonia. They made us feel so welcome and special and nothing was too much trouble for them. They were continually happy and smiling the whole time we were there couldn’t wish to be served by two pleasant young adults they’re a credit to the hotel. The room was comfortable and had everything we needed for a stop over before flying from birmingham for a long weekend away. We will most certainly be back less

Fabulous hotel. Clean. Breakfast the best delicious, beds comfortable and quiet room. Didn't eat in the restaurant in the evening went to the The Black Bull pub meal lovely. Service outstanding. Situated in a lovely area. Would definitely recommend and re visit. Hotel top class. less

Stayed here for a couple of nights on business, the bedrooms are very comfortable and well apportioned. The bar is a great place to eat and drink, being a very sociable area of the hotel. The hotel is quiet well located if you are visiting the NEC which is a short drive away. less

Great curb appeal and plenty of public seating. The staff were all very welcoming and could not have been more helpful. In the bar area Bethany in Marco's and Miguel were exceptional and nothing was too much trouble. Would definitely stay again when I need to be in this area. Apparently the Hotel was fully booked, however there was sufficient parking and plenty of space in the restaurant. The food in the restaurant was very good, in particular the chicken kiev was very tasty, the chicken has skin on, so be aware. A very good selection at breakfast with hot plates, obviously for the hot food! There was also cold meats etc and cereal, plenty of juice and of course tea and coffee. less