I have stayed at this hotel many times through business and never experienced the restaurant due to the restrictions. As it is now open again, I thought I would give it a go.
After waiting some time to be seated I was shown to my table, expecting the restaurant to be full, it transpired that there was 1 couple in the corner and myself, 3 people in the whole place. I ordered my food, in essence a starter, steak sandwich, side salad and fries. After waiting 40 minutes I asked the waitress what was happening, as it wasn’t busy, she apologised and went off to see what was happening. She returned with the food, I would suggest that it had been sitting on the side waiting to be served.
The steak in the sandwich was like shoe leather, the chips were warm on top, but cold underneath and the salad very oily. Pretty awful for such a prestigious restaurant. I eventually complained to the waitress who said that they were having a bad day in the kitchen!
After asking to speak to the manager the waitress disappeared only to come and say that she could refund the cost of the steak and chips, I can only assume that the manager was too busy to attend. Not really what I was expecting from this type of establishment and I probably won’t use the restaurant again. Shame really, it looks good, the staff are friendly but the food is over priced and appears poor quality or cooked poorly, not sure which. less
Viviana Moroni, Guest Services / Front Office at Best Western Plus Manor Hotel (NEC), responded to this review
Thank you for writing your review on TripAdvisor.
Please accept my apologies on behalf on the entire team for not meeting your expectations with the restaurant experience.
I am sure that it must have been a one of as our MPW restaurant is a very good one and popular for the good food and service and loved by many.
I hope we will have the chance to welcome you back and deliver you with an experience up to the high standards we set for our selves.
Guest Services Manager