BOOKED FOR A NEC VISIT AND DECIDED TO PICK THIS HOTEL TO STAY AT !
27/08/2015 Janice G, New Quay, United Kingdom
We arrived at hotel looks very splendid , we were very tired from journey and are both in our 60,s husband has Parkinsons ..we struggled to the desk to be met by a young receptionist who told us what... more
We arrived at hotel looks very splendid , we were very tired from journey and are both in our 60,s husband has Parkinsons ..we struggled to the desk to be met by a young receptionist who told us what room to go to ..we were offered no assistance with our suitcases and it was second floor and no lift. I had booked a superior room ,which i was told would have slippers robes,toppers on the mattresses and it was supposed to be a bigger room !!! NO SLIPPERS, ROBES TOPPER ON MATTRESS ,, we went to bed that evening the bed was hard the pillows were old and flat and worn out and the duvet was horrid, hard and well washed in fact worn out ..and to top it all the air conditioning was not working properly so we never slept . At about 7.30am the next morning i went to reception and told them my feelings we were moved to a bigger room , with a topper etc and was told that it was a basic room. And the one we had been in was superior sorry but i totally disagree , we slept well and air conditioning worked .
The food was not great but i am not going to go there but i will say PLUS HOTEL it was not ... Breakfast for a big hotel was reheated and left in servers to sweat it self to death !
The table staff were very good a couple in particular .
This hotel could be so fabulous if they paid more detail to the finer points.
One other thing because my first night was so awful i was offered in compensation my taxi fare to the NE C which both ways was £25 but i never got it taken of the bill! less