The company i work for has used a great many hotels over the years for our annual conference. The service of this hotel far our reached any other that we have stayed at.
Location. Great location 10 mins from Airport and National motorcycle Center (this is where we hold our conference)
Hotel Staff: Exceptionally friendly, speaking to our guests, opening doors in the hallway. Reception was easy all our guests had to do was sign and pick up key at reception which was waiting for them.
Food: The food was very good, we had three course pre order menu for about 85 a night, we were in the hotel for three nights, each night the food was served hot and fast, about an 1.30 tops for all three courses to be served. The waiting staff were exceptional, loved the personalized menu cards.
The buffet breakfast is great, you could also order off a menu and there was marmite bonus.
Bar staff served fast and there were plenty of them.
The Rooms were clean and tidy, some could do with a bit of updating.
Behind the scenes, the events planing team are easy to deal with and very professional, accommodating our requests. Communication through out the departments is exceptional they actually communicate. This is where a lot of hotels fail and details get missed.
The only minor things i could say is the mobile phone signal is non existent (bad or good thing). For me this was a little difficult as i organised the event, however they were more than accommodating in letting me use there phone. The land line phones didn't work in some of the rooms.
There were minor issues like every event, but they hotel dealt with them in prompt and efficient manor.
We have already booked this hotel for next year. less