Overnight B4 NEC Show
01/12/2019 BobPrice56, Portsmouth, United Kingdom
If you want a rubbish night's sleep, select this hotel. Our bed had a soft mattress over a sprung base, both of which had seen better days. Like trying to sleep in a soft marshmallow, which you can't!... more
If you want a rubbish night's sleep, select this hotel. Our bed had a soft mattress over a sprung base, both of which had seen better days. Like trying to sleep in a soft marshmallow, which you can't!
Everyone wants a good night's sleep in a hotel - we didn't get it. Wallowed like a watered! I've suggested the Manager try to get a comfortable night on it!
Also, at breakfast, the Sausages were like spam squished into a durex. Cheap and nasty, not good for a Marco Peirre White branded restaurant facility. Everything else offered was excellent, so they only have to get one small thing put right here - a local butcher would undoubtedly be happy to help!
As a 4star hotel it was also a bit 'tired', although the staff we dealt with were definitely 5star. But the failings knock the experience badly. If you don't get a good night's sleep at whatever room rate you pay, it simply isn't a place to go back to.
Sorry Best Western, get it together better. less
Alek S, Guest Relations Manager at Best Western Plus Manor Hotel (NEC), responded to this review
It is my hope that all visitors to the hotel have a relaxing and pleasant stay, so my sincerest apologies that we failed you on this visit.
I will most certainly look into the mattress you stayed on, good sleep of course should be a given at any hotel so I will look at getting that one replaced, thank you for bringing it to my attention.
I can assure you that your feedback will be used as a tool to implement positive change here at the Manor.
I very much hope that you return to the Manor in the future. If you do please contact me directly and I will ensure you the best possible room rate. You can contact me on the below email.
any further assistance I can offer please do let get in touch.
Guest relations manager