Less than 10 minutes – 17.00 Gbp taxi ride from the airport, the hotel & it’s well maintained grounds cut an impressive sight on first viewing. Checking in was smooth, quick & friendly. Walking to our ground floor rooms we noticed work was going on to provide a Marco Pierre White Steakhouse which alarmed us a little but we needn’t have worried as that work didn’t interfere with our stay in any way.
Our adjoining non smoking rooms were more or less identical. I’ll only comment on the room that I slept in. Ok size wise, not huge but adequate with carpet floor, 2 single beds, wardrobe, safe, iron & ironing board, trouser press, full length mirror, luggage rack, smoke alarm, hairdryer, table & armchair, dresser & chair, plenty of clothes storage, tea, coffee, hot chocolate & biscuits. Plenty of electrical sockets for all those gadgets & chargers. No issues with noise from inside or outside of the hotel. The natural light in the room was poor enough even though there was a decent sized window. We did have some negative issues which I’ll mention at the end of this review.
Our bathroom was small but clean with fully tiled floor & walls, large mirror, retractable shaving/make up mirror, shaving socket, wall vent, bath, fixed head shower with good pressure & plenty of hot water, shower curtain, body wash, conditioner, combined shampoo/conditioner, plenty of towels & a towel rad that would be great in the winter, more anon about that.
Breakfast served from 07.00 to 10.00 was very good. No problem getting seated & plenty of friendly, helpful & attentive staff. Tea & coffee was staff served & everything else was buffet self service – cereals, toast, croissants, pastries, dried fruits, fresh whole fruits, fruit segments, yoghurts, ham slices, cheese, full fry & fruit juices. Porridge, poached & boiled eggs, kippers, hot chocolate & herbal teas were all served on request.
The free wifi was ok, quick enough & consistent, accessed with a password given on checking in. Complimentary national daily newspapers were available from the reception counter. Drink prices, draught Staropramen lager 4.10 GBP per pint, Kopparberg cider 4.50 GBP per bottle. Location wise, very good with the village being just a few minutes walk away & the airport close by. Checking out was up to 11.00 & like checking in, was quick & friendly.
We were given room key cards for each member of our party which was great but over the weekend, we had to get those cards revalidated several times. This seemed to happen to a lot of guests & the reason given was that the card was being kept in the same pocket as a mobile phone which is something that I have experienced previously but I dispute that because I left my phone in the room for most of my stay because, for some reason, I couldn’t make any calls or send text messages. The biggest negative issue with our stay was the room temperature which was boiling hot. We stayed during a heatwave when the outside daytime temperature was hitting 30 degrees. We had no air con but did have a fan which helped a little but we couldn’t open our window more than a handful of inches which, I presume, was for security reasons. What greatly added to the room temperature was the towel radiator in the bathroom which was permanently too hot to touch. It couldn’t be turned off or even down & when I asked at reception if it was possible for someone to have a look at it for me, I was told that it could not be turned off because of the way it had been plumbed in. It makes no sense to me to be asked to act responsibly re environmental issues in a hotel that has a radiator on full heat during a heatwave, that can’t be turned off. I’m not the only person with an issue with this as I’m aware of several other guests that had the same problem.
A big pity that the room temperature issue was so much to the fore front in our minds during & after our stay. The other negative issues were really just minor & wouldn’t really have any bearing on how we would have rated our stay if the room temperature had not been such a negative for us. less