Best Western Plus Birmingham NEC Meriden Manor Hotel

If you want a rubbish night's sleep, select this hotel. Our bed had a soft mattress over a sprung base, both of which had seen better days. Like trying to sleep in a soft marshmallow, which you can't! Everyone wants a good night's sleep in a hotel - we didn't get it. Wallowed like a watered! I've suggested the Manager try to get a comfortable night on it! Also, at breakfast, the Sausages were like spam squished into a durex. Cheap and nasty, not good for a Marco Peirre White branded restaurant facility. Everything else offered was excellent, so they only have to get one small thing put right here - a local butcher would undoubtedly be happy to help! As a 4star hotel it was also a bit 'tired', although the staff we dealt with were definitely 5star. But the failings knock the experience badly. If you don't get a good night's sleep at whatever room rate you pay, it simply isn't a place to go back to. Sorry Best Western, get it together better. less

Don’t be fooled by the lovely downstairs and Maco Pierre White name. Stayed for two nights, no lift, room service food was boring and bland...a £14 (plus £4 room charge) BLT burger was just a bread bun with a tiny bit of bacon, tomato and lettuce, no sauce, cheese, nothing like a BLT...which I know doesn’t have cheese in it but it is a burger after all! And a small portion of chips. Rooms are very tired, I had a double room which was two singles pushed together which also meant I had two light switches and phone line in the middle of what should have been the headboard! After a long day all I wanted was a pizza, I phoned down and they said “sorry 3 people have ordered pizza out of the two pizzas they do and they’ve run out!” My colleague went to the bar to ask for a wine and some crisps only to be told “madam this a Macro Pierre White establishment, we don’t serve crisps” Pay slightly more and stay somewhere else! PS: Breakfast sausages where terrible! The only bonus was the breakfast staff were fantastic and chatty! less

Lovely hotel, helpful staff, clean rooms. All positive apart from 2 issues for us while staying for 1 night during the classic car show at the NEC. 1) The cost was double what we have paid for 1 night and 7 days parking a few times in the past. I understand the supply and demand but wow a massive increase 8n the cost of the room. 2) My meal was nice, helpful staff, enjoyable but my friend has a curry. I took little notice until he put it to one side only half way through. His words to the waiter was it was the worst curry he had ever had. And after tasting it was no better than a tin of curry from a supermarket and rice. No poppadoms, nan or dips. We did explain that we did not want a refund but to ensure the waiter passed on just how dreadful the curry was. But they insisted to remove the price of the curry from the bill. So if it was more reasonable night price and we never encountered the curry it would otherwise get 5 stars. less

Well what can I say, I have to stay in a lot of hotels in my work and this was a lovely experience. Checking in was a breeze and took literally 2 mins and no waiting. The room was accessible yet out of the way of heavy footfall. Tidy and pleasant decor inside and out of the hotel. Great parking and beautiful setting. Now here comes the best part... The Marco Pierre White restaurant was fantastic. It was decorated for Christmas with illuminated garlands and gave the whole room a cosy winter feel. Even warmer than the atmosphere were the staff... and special mention must be made to the delightful Bethany who took the time to make the dining experience very pleasant and always seemed to be there when I needed anything. The food was amazing. From the presentation , choice, excellent wine selection, quality and taste. It was the best meal I’d had for some time. It’s a wonder Miller and Carter with Mr White’s restaurants around! My choice was MR WHITE’S SCOTCH EGG for starters FILLET OF BEEF A L’ESCARGOT for my main Accompanied with the Rioja, Crianza, Don Jacobo, Spain Thanks you for an excellent stay and I look forward to meeting you all again. less

Well where to start, we have stayed here several times and we will definitely stay again. The hotel is spotlessly clean in all areas. The room is comfy with all you need, if a little warm but better than being cold. The staff are all friendly and welcoming and makes it a relaxing place to stay. We were served in the by Hayley on Sunday who was great. Even though they were short staffed and she hadn't been there very long, she looked after us with a beaming smile and so attentive to all the customers. We had two couples near both celebrating special occasions and she made them both feel extra special and still looked after us all. We'll done Hayley. Then again on Monday Tom served us and he was as attentive even though it was again busy. The only thing is we feel the food is a little over priced and because the other bar isn't open you are abit limited. The breakfast buffet was as good as always and we will definitely be staying again less