09/04/2017 571spencerw, Hopkinsville
Not quite as nice as the pictures online but could've been way worse. It's an older building but they've tried to make it nice. The lady at check in was super nice. Our first room was an exterior, smo... more
Not quite as nice as the pictures online but could've been way worse. It's an older building but they've tried to make it nice. The lady at check in was super nice. Our first room was an exterior, smoking room and we had 2 kids with us so I asked to be switched to nonsmoking interior room. It was no problem at all and she was happy to accommodate. The walls are paper thin and you can hear conversations in next room over as well as people in rooms above. Crack under door was big enough to light up the room at night. Bed was comfy. Breakfast was good. Staff was friendly and always had a smile. The bathroom was tiny and outdated fixtures. Exhaust fan broken. The staff made up for where hotel was lacking. Had it not of been for the staff, I would've given this hotel 1 star. less
ManagerBWP, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
Thank you for taking the time to review our hotel. We appreciate you trusting us with your stay. I certainly wish that you had a better experience while staying with us but I am certainly happy that you found our team members accommodating. I noticed that your reservation was booked for a smoking room and unfortunately any smoking room that we have does have an exterior entrance. I am certainly glad that we had the availability to give you what suited your needs better. We will definitely take a look at that exhaust fan, so I appreciate you mentioning it.