Stay away from this hotel | Extremely rough with hotel guests
28/11/2016 GlennPreston, Seattle, Washington
Hotel Management and Customer Service included Tiffany Caudill [phone # 256-772-7170] extremely rough with hotel guests and guest accommodation requests. In hotel regularly been played loud music by t... more
Hotel Management and Customer Service included Tiffany Caudill [phone # 256-772-7170] extremely rough with hotel guests and guest accommodation requests. In hotel regularly been played loud music by third parties (church gathering) and Hotel management completely ignoring guests complains about such noise. If you as hotel guest try to complain about loud noise or music, Tiffany Caudill and will remove you from hotel by calling to local police. Once again highly recommended to stay away from this hotel by any cost. Rough on guests, unaccommodating, ignorant and obnoxious less
Tiffany C, General Manager at BEST WESTERN PLUS Madison-Huntsville Hotel, responded to this review
I regret that I did not personally have the opportunity to speak with you during your recent stay at our hotel. It is my understanding that the guest service rep was trying to relocate you to a different area that would accommodate your needs better and I do believe that this would have been the best option. We have definitely looked to see if we could handle this better or more quickly in the future.
The safety and security of each of my guests is extremely important to me, both hotel guests and meeting room guests. There will never be a time when I will knowingly allow guests to be threatened or feel threatened without taking some action.
I do regret that you were not completely satisfied with your stay, the solution that we were able to offer, and most of all our customer service.