Need to be upgrade remodel expected better from best western never seen one in this bad of shape.
Carpet worn out dirty, bathroom half clean carpet in room stained. Mold smell in the whole hotel area interior area was bad needs to be remodel which could have been done during the shut-down with COV... more
Carpet worn out dirty, bathroom half clean carpet in room stained. Mold smell in the whole hotel area interior area was bad needs to be remodel which could have been done during the shut-down with COVID 19 with the travel of less guess. The hotel was said to be full the hole time and to pay the price for bad service never experience this at any Best Western Hotel in the past. They need to take care of this situation for future travelers. less
Tiffany Caudill, Owner at Best Western Plus Madison-Huntsville Hotel, responded to this review
I attempted to reach you by phone concerning your stay.
On behalf of our entire team, I wish to apologize for your experience at our hotel. There is certainly no excuse for poor service. I would love more information on where we failed to provide you warm hospitality that we strive for our guests. We definitely need new flooring and we are scheduled to get new flooring for guest rooms and hallways in November of this year. Furnishings will also be updated this year.
Our hotel has been very busy and we were fortunate to stay very busy during COVID. I am proud to say that we did not have to lay off any employees of the hotel during a very rough time. I would love to hear from you regarding your service and welcome to speak with you any time. If I might be of service to you, please feel free to contact me.