unprofessional, dishonest service and rude manager
21/03/2017 G365OLmariai, Tampa, United States
I was charged $90.40 by the hotel without my knowledge after my reservation was made and paid through expedia. I called and spoke with receptionist which stated it was because after reviewing the came... more
I was charged $90.40 by the hotel without my knowledge after my reservation was made and paid through expedia. I called and spoke with receptionist which stated it was because after reviewing the camera's they saw that I had additional guests which was totally inaccurate. (i was in town for a family reunion) and family visited but no one besides my family STAYED there. I told her they charged without my knowledge and consent and she stated she slipped the receipt under my door which I NEVER received. I spoke with the manager which was rude and would't listen to what I had to say and stated that they were a "business and everything costs us money!" Next time my family members and myself will be staying elsewhere even if it means we will travel a little more for HONESTY AND BETTER PROFESSIONAL service. less
Best Western P, General Manager at BEST WESTERN PLUS Lytle Inn & Suites, responded to this review
First and foremost I am disappointed that you did not enjoy your 4 day stay with us. While an apology will regrettable not alter the outcome of your experience at our Best Western Plus, I do extend it with all sincerity. We are very cognizant of our services and we conduct our business honestly; our Integrity is the virtue of practicing what we believe is right. The internal areas of the Hotel such as the guest rooms and its amenities are an exclusive privilege of registered guests only. I encourage you to check our website; the posted rates are a one person per day rate, additional charge applies for extra person/s including children over 12 years of age.
You reserved and paid for your room through Expedia for a double queen suite for 2 adults/4 nights. At check in, you were asked the number of people in your party to which you replied 2 adults and 2 teens. Since you only paid for two people to Expedia; you were informed at this time there will be an $80.00 plus tax charge for the extra two people totaling $90.40 to the credit card you handed us. Your credit card was charged and a copy of that receipt was slipped under your door on that same day. We have mailed another copy of the receipt for your records.
It is always our wish that every guest experiences our hospitality, I would like to extend that hospitality to you and hope you come back to see us.