would have been a perfect review except ...
The property is well kept, clean, has good breakfasts ... however during my recent stay (3/30- 4/2, 2019) the maid removed a personal bag of mine, perhaps thinking it was trash. The bag was a mix of r... more
The property is well kept, clean, has good breakfasts ... however during my recent stay (3/30- 4/2, 2019) the maid removed a personal bag of mine, perhaps thinking it was trash. The bag was a mix of recycling and dirty laundry, was somewhat heavy, and was not placed as if it was "trash". They were items to take back to my home. It was next to my personal things. I reported this but basically got a head shake - and no courtesy credit or discount to reflect this misadventure.
Lesser chains have been far more customer-service oriented.
PS Also, the room lighting is very low, especially in the bathroom. So low-lit that I had to put my makeup on, by the window. Are they trying to save money on their electric bill? less
Hasu B, Manager at Best Western Plus Lytle Inn & Suites, responded to this review
Thank you for your review. While an apology will regrettable not alter the outcome of your experience at our Best Western Plus, I do extend it with all sincerity. At the time of check-in you wanted an additional discount on top of an already discounted rate. You were upset but it was explained to you that we cannot further discount an already rock bottom rate. Our customer service and housekeeping training is very thorough, our housekeepers do not touch guest's personal belongings. You informed the front desk that you were missing 7 under wears that were in the bag and that had recycling items on top of it was removed from the room. Our housekeeper, who has been in our employ since 2011, did not remember removing any "somewhat heavy bag" from your room. As far as our lighting in our rooms, it is to Best Western International standards, thank you. We wish you happy travels.