Best Western Plus Luna del Mar

Got to the hotel 12:30, they said to come back in an hour and our room would be ready we came back at 2:45 they said give them 20 minutes. So we went for a drink at there bar, my husband went to the men’s room and had his iPhone stolen. And we never got into our room till 5pm. I went to Guadalajara and my husband said we had cockroaches in the room. Thankfully we checked out on Sunday. Next time we’ll look elsewhere for a room. less

It was only one night on the way to our final destination of Las Alamandas. If you would walk in for a room they charge crazy money between 200 and 300 USD for a room. We pre-booked, which made a difference. The first room was like a white box, and no windows opened 'out of safety', even though it was on the first floor... The second room was straight out dirty. Floor dirty, hairs on the bathroom (but many), stains everywhere, nasty smell, etc. Doors that barely locked/closed and the pillows were rolled up towels!!! Please do not even go to the restaurant. We played it safe by ordering a burger; don't. The bun was soggy and had a slab of butter on it, the frozen patty was burnt to death even more, terrible fries, etc. We checked out as early as possible. less

Get room 819 which is on the top floor(4th) in the corner with giant ocean views. No elevator, so it's a climb, but worth it. Friendly helpful staff, with only one or two that spoke English. I was the only gringo staying there. It's not in the tourist zone which means fewer local amenities, but more local residential flavor. less

Staff was amazing! Very attentive. We arrived earlier than anticipated and they got us into a room right away. The room was perfect, balcony to look over the ocean, roomy, nice bathroom. There were a couple small issues that were fixed immediately. Staff helped with each request we had, went way above and beyond to accommodate us. Pros: Beds comfortable, AC worked well, plenty of outlets, pool and beach access great. Cons: internet was spotty, kept kicking our phones off; we ate on-site at the restaurant, but otherwise you need to take a taxi to get to other restaurants; we used the same pool towels--didn't know the system if we could exchange for new ones. Staff cleaned our room late the second day (which was not a problem) only we took the used towels out again to the pool so they were not in the room to possibly get new ones? Overall, highly recommend. Will be dreaming of this place! less

Wonderful stay, a lot of comfort details, good swimming pools, we miss a Jacuzzi, but not big deal. Good beach to ride waves. Good room, a few meters from one of the swimming pool. In general, we will back to BW Luna del Mar next time in Manzanillo. less