Best Western Plus Luna del Mar

We visited the hotel restaurant and they double charged my card for breakfast with my family. We have tried to get an answer and refund from the administration and manager with no success for several weeks. We still trying to get our refund or we will go to PROFECO and CONDUSEF. Be careful with your card, no trust anyone. less

Room was full of ants and cockroaches. We moved to other rooms with the same result. They let the hotel go down. I will not stay on that hotel ever. I would not recommend it at all. I have stayed in other Best Western and this one does not meet BW Standards at all less

Got to the hotel 12:30, they said to come back in an hour and our room would be ready we came back at 2:45 they said give them 20 minutes. So we went for a drink at there bar, my husband went to the men’s room and had his iPhone stolen. And we never got into our room till 5pm. I went to Guadalajara and my husband said we had cockroaches in the room. Thankfully we checked out on Sunday. Next time we’ll look elsewhere for a room. less

It was only one night on the way to our final destination of Las Alamandas. If you would walk in for a room they charge crazy money between 200 and 300 USD for a room. We pre-booked, which made a difference. The first room was like a white box, and no windows opened 'out of safety', even though it was on the first floor... The second room was straight out dirty. Floor dirty, hairs on the bathroom (but many), stains everywhere, nasty smell, etc. Doors that barely locked/closed and the pillows were rolled up towels!!! Please do not even go to the restaurant. We played it safe by ordering a burger; don't. The bun was soggy and had a slab of butter on it, the frozen patty was burnt to death even more, terrible fries, etc. We checked out as early as possible. less

Get room 819 which is on the top floor(4th) in the corner with giant ocean views. No elevator, so it's a climb, but worth it. Friendly helpful staff, with only one or two that spoke English. I was the only gringo staying there. It's not in the tourist zone which means fewer local amenities, but more local residential flavor. less