05/04/2019 gelvisblue, Skipton, United Kingdom
From the outside and within the reception, this looks like a nice play to stay. But there is more to this place, than meets the eye. The good thing is the location, which is close to the centre of Oxf... more
From the outside and within the reception, this looks like a nice play to stay. But there is more to this place, than meets the eye. The good thing is the location, which is close to the centre of Oxford. The room and bathroom was decent. The problem was when it came to sleeping. We could hear every creak, from the corridor outside and from the room above. The room above, sounded like there was a herd of elephants up there. Pounding the floors for what seemed like 2 hours (may have been searching for some maltesers that rolled away). We could hear the toilet flushing too. On informing the cold, non-engaging, European staff, we just got a response of it is an old hotel. Thanks for that Sherlock, we were expecting them to contact the hiefferlumps, in the room above to tell them to stop stomping around after 11pm. But, no such luck. Breakfast was decent, but missing bread and eggs, which I had to ask for twice and was abruptly/rudely told by a member of staff that they would get them when they had time (I had eaten the rest of my breakfast, by the time they arrived). A heifferlump family (maybe the ones in the room above us) looked like they were eating around 3 breakfasts each. Probably, explains the lack of breakfast items on display. Once the eggs arrived, there were only 6, for the large queue waiting. I suggest this hotel sorts out it's breakfast arrangements and soundproofing. Oh, and to sort out it's payment system. I booked online and used my parent's bank card to pay (their treat), only to be told on arrival I needed to pay. I was told that they couldn't except the online payment, as the payment details, didn't match mine. Never had this issue elsewhere. Will not be staying again less
Keith W, General Manager at Best Western Plus Oxford Linton Lodge Hotel, responded to this review
Many thanks for taking the time to post your review and I am pleased that you found us to be in a good location and the room and bathroom decent.
I apologise on behalf of the other inconsiderate guests. All of our rooms are fully sound proofed, however being situated in a very quiet residential area, ambient noises can of course sound much louder without the noisy hustle and bustle of city life directly outside the room.
Oxford is a very cosmopolitan city that draws people from all around the world to experience its unique qualities. The team here, deservedly, regularly receive very high praise for their service skills, and at the same time are also learning a new language skill, which embarrassingly puts us Brits to shame.
As regards to the payment this is standard industry practice and is there to protect the card holder, in this case your parents, and prevent fraud. We are obliged to ask to either see the card itself or have third party authorisation when the non card holder makes a reservation on behalf of someone else.