Wonderful Staff: Poor Lay-Out
04/09/2018 jane_9758, Romford, United Kingdom
The staff were without exception helpful, polite and extremely hardworking. We were a very large group (90+) and the staff dealt with our needs with professionalism. Once they realised that we'd be ... more
The staff were without exception helpful, polite and extremely hardworking. We were a very large group (90+) and the staff dealt with our needs with professionalism. Once they realised that we'd be down for 7am breakfast, they started breakfast earlier to cope. I had a query over my booking: it was quickly resolved.
Now the negatives: we were given to understand that by adding an additional night through the group, we would get a good rate. I paid £130, today it is advertised for £89.
I was on the second floor, in the new block. To access the lift, I had to carry my large case down 4-5 steps! Not easy.
The room was of sufficient size. The toilet was so close to the shower unit that I had to sit side saddle!
The buffet breakfast is poorly laid out: It is set out in an L shape. The cereal is at one end, the milk is in the corner of the L. The cups are towards the corner of the L, the coffee machine is next to it, There was always a pinch point at this corner with people wanting fruit, milk, cups, juice etc.
As I've already said: no problem with the staff, but the infrastructure .... ? less
Keith W, General Manager at Best Western Plus Oxford Linton Lodge Hotel, responded to this review
Many thanks Jane for taking the time to post your review and I am pleased that you all enjoyed your stay with us and I will pass on your very kind comments to all of the team here.
As regards to the additional nights we, along with most hotels, do flex our rates daily according to demand and similar to air fares and holiday prices I do appreciate it can be frustrating when you find others have paid less at the time of your stay. This is not always the case though and at the time of booking this rate secured your room.
I also take note of your constructive comments regarding the infrastructure and I will pass these on to our design team and architects in order that they can look at these in future planned developments.
We all look forward to welcoming you back soon.