Nice hotel - unhappy with evening meal system
Firstly, the hotel itself is very nice, clean, recently decorated with free parking.
I was booked on a package that included a £15 evening meal allowance, prepaid by my employer. Upon arrival I disc... more
Firstly, the hotel itself is very nice, clean, recently decorated with free parking.
I was booked on a package that included a £15 evening meal allowance, prepaid by my employer. Upon arrival I discover that the restaurant is no longer serving evening meals and the hotel has a contract with Deliveroo and the menu is in the room. I asked at reception if they paid the £4 delivery charge as I had prepaid for a meal, only to be told that the £4 comes out of my prepaid allowance and I have £11 to spend for which I can have a burger or order something else and pay the difference. I ordered a Lamb Madras which was very good but when it arrived I was given the takeaway bag with the container of curry and the container of rice. No offer or sight of a plate or cutlery to eat it with. Luckily I had a plastic spoon in my bag so I could sit in my room and eat it. So the meal came to £13.70 according to the receipt in the bag but reception charged me £18.60 so it looks like the hotel add a further 90p charge to the £4 deliveroo fee ?? I am not worried about a couple of pound, just the principle that I wasnt expecting to have to pay more and eat out of containers balanced on a hotel room desk, using a plastic spoon that I was lucky to have with me when booking a meal deal....
Breakfast was very good and apart from the meal I had no issues with the hotel.
Just be aware of the new evening meal policy less
Keith Walford, General Manager at Best Western Plus Oxford Linton Lodge Hotel, responded to this review
Many thanks for taking the time to post your review and I am pleased that you enjoyed your stay with us and found the hotel was very nice, clean, recently decorated and that you made use of the free parking which is very rare in Oxford!
As you have highlighted the hotel now works in partnership with Deliveroo, for all of our guests dining options, meaning that some of Oxfords best known and popular restaurants can deliver fast to your hotel room, or to our Lounge and Bar.
As has been widely publicised in the media, Restaurant Dining has been in a steep decline over the past few years and a growing number of hotels are now offering this unique service which gives the customer a much wider choice, and flexibility, for their dining needs. This has proved to be hugely popular with the vast majority of guests.
I apologise that you were not offered cutlery and crockery, which is our normal practise , and that the delivery charge was not waived, as this is normally waived when guests book on an allowance rate, and we will speak with the teams to reiterate this.
We all look forward to welcoming you back soon.
Keith Walford
General Manager