Could be better.
12/01/2018 theweepyloon, Birmingham, United Kingdom
Lovely quiet setting (however, we did go out of term time so no idea what it is like when the students return) & only a mile or so from Oxford city centre so easy to walk there & back. However, if you... more
Lovely quiet setting (however, we did go out of term time so no idea what it is like when the students return) & only a mile or so from Oxford city centre so easy to walk there & back. However, if you can avoid it do not opt for breakfast, it is dire (unless of course you enjoy cold or very lukewarm scrambled eggs & beans for breakfast). Buffet style & I am afraid there is nothing positive I can report - we are veggie & certainly did not get accommodated but even our meat eating friends were unhappy. Serving staff surly & non communicative. Arrived a few hours early so was charged £2 parking although we were spending nearly £500 between us for a 2 night stay! Room had 3 large cobwebs over the bed & there was what appeared to be mould in the shower (don't expect a power shower) We were on the ground floor & staff were continually banging around outside the room from 6/7 am - not sure what they were doing but it woke us up & continued so we could not get back to sleep. Don't like leaving negative reviews but I am afraid for what they charge it was poor. less
Keith W, General Manager at Best Western Plus Oxford Linton Lodge Hotel, responded to this review
Many thanks for taking the time to post your review and I am pleased that you found us to be in a quiet location and that you were able to check into your rooms very much earlier than the official time without additional charge.
We will of course use your very constructive comments regarding the Housekeeping and Breakfast quality / service to address these issues with the relevant teams. As I have already highlighted to yourself direct I do wish however that you had brought these issues and concerns to the attention of either myself or any of the duty managers or supervisors, who are available 24 hours a day, at any time during your stay as corrective action could have taken place at the time.
With regards to the Car Park Charges, unlike most of the other hotels in Oxford who charge between £35.00 - £60.00 per night on top of their room rate, we do not charge for overnight car parking which is very much appreciated by the vast majority of our guests. The hourly charge is made prior to the 15:00hrs check in time, on the day of arrival, and after 11:00hrs check out time, on the departure day. This is highlighted on all of the various websites, as well as your confirmation, and at the hotel entrances and car parks. As you know parking is very limited both at the hotel, and within Oxford itself, and the hourly charge prior to check in and after check out times, was introduced following much feedback from many of our guests who were arriving to find that the car park was already full from previous day guests leaving their cars all day. The £6 charge that you paid is very much cheaper than the rates within Oxford that you would have ordinarily paid.