Nice staff, but not the greatest room
07/03/2017 mentor d, Cleveland
We compared reviews of this location to several other hotels in the same price range and this location had the best reviews, but we weren't as impressed as most of the reviews. If you book on the fir... more
We compared reviews of this location to several other hotels in the same price range and this location had the best reviews, but we weren't as impressed as most of the reviews. If you book on the first floor you will hear the noise of the bistro employees as they wheel out the garbage every night. We were on the east side of the hotel (first floor) and we always knew when the bistro closed because of the noise of the large rolling garbage bins going by. Also noticed daylight streaming in thru the a/c unit and discovered a hole in the corner of the a/c unit that led right outside to the ground. Our bed was extremely firm, some may like this but we did not. The room itself was very clean, and the lobby staff was always welcoming and nice. Be careful during busy bistro hours as hotel guests will lose their parking spots to the customers who come in for the restaurant. less
LawnfieldSkyeManager, General Manager at Best Western Plus Lawnfield Inn & Suites, responded to this review
We're very sorry to hear about your issues during your stay. When we are busy, there are factors involved with other guests and patrons that are difficult to control. With that being said, we thank you for bringing this to our attention because most of these are things that we can control. We have talked with the restaurant's closing staff about their volume after hours, and had our maintenance staff address the issue with your a/c.
Please let us know during your time of stay when anything of this nature happens. There are many ways that we could have addressed these issues at that very moment that may have relieved some of the stress that comes with traveling.
We hope you give us another chance to earn your patronage and exceed your expectations.