Cancelled my reservation
Your customer service is the worst that is why you are being rated one star - if I could I would give you a negative number. You called me @2:29 for my 4 pm reservation and told me your city is quara... more
Your customer service is the worst that is why you are being rated one star - if I could I would give you a negative number. You called me @2:29 for my 4 pm reservation and told me your city is quarantined and I am not allowed to check in. Why did the reservation go through on April 9th? No one could call me until I am at the beach one hour before I was to check in? Your staff had all day Friday and all day Saturday to get a hold of me, they even had all morning Sunday to look through the reservations? I stay at BW's all over the U.S. this one is unbelievable! How about giving me some sort of future credit or paying my gas for the trip down and back? I might then give you a different rating. The staff clearly needs to communicate and do there job better, if I ran my business the way you run the hotel I would not be in business anymore. I definitely will not be back here ever! less
Landmark-Inn_97367, FRONT DESK at Best Western Plus Landmark Inn, responded to this review
I'm so sorry that this happened to you during these very scary and uncertain times.
During this pandemic, we are following ordinances set by our state and local government, and therefore online and phone reservations remain open for
essential workers to book a room.
We are sorry to everyone whose life has been affected negatively during this worldwide pandemic.
Stay safe and stay home the beach is waiting for you when this is all over.