23/06/2019 Mercedestristar, Old Colwyn, United Kingdom
I’ll start with the good. We booked a dbb offer c/w bottle of wine which was waiting for us in our room, ready chilled in an ice bucket, lovely touch. Room was really large with sofa and huge comfy be... more
I’ll start with the good. We booked a dbb offer c/w bottle of wine which was waiting for us in our room, ready chilled in an ice bucket, lovely touch. Room was really large with sofa and huge comfy bed, very clean with good size bathroom. We booked to have our evening meal for 7.30pm and was really looking forward to it. However, this is were it feel apart. We ordered from the menu, my partner chose the pie special which was steak & ale, this arrived with chips and vegetables both cold and the pie had a hard crust with poor filling. Then it comes to my meal of CRISPY belly pork with potatoes, unfortunately the belly pork was NOT crispy and very tough with soggy roast potatoes, really awful. I called the waitress over and said I couldn’t eat it and was told that I’d been given the wrong knife, ‘you should have been given a steak knife’ this I can assure you would not have made it any less tough. I did reorder a different meal but the whole experience was ruined and although I did not tell the waitress the second meal was not great either, I’d had enough by then. We were offered a drink to compensate but unfortunately it did not make up for in adequate cuisine and this being my partners birthday treat rather spoilt the whole experience. Breakfast, however, was good. less
Kevin C, Manager at Best Western Plus Lancashire Manor Hotel, responded to this review
Thank you for taking the time to review your experience here at the BEST WESTERN PLUS Lancashire Manor hotel We were disappointed to read of your experiences in our restaurant and have passed these comments on to our Head Chef, I do hope this incident will not stop you staying in this hotel in the future.