Friendly, courteous, and helpful staff
24/02/2018 gmccord3, Boyertown, Pennsylvania
My wife & I were visiting our son & family in a nearby town, so we stayed at the Lake Dallas, Best Western Plus Inn & Suites for 12 days in December and January. We have stayed here for extended peri... more
My wife & I were visiting our son & family in a nearby town, so we stayed at the Lake Dallas, Best Western Plus Inn & Suites for 12 days in December and January. We have stayed here for extended periods of time for the past 3 years. James & Dawn at the front desk are always friendly and professional and as we have stayed there several days, We notice they treat all guests with the same 'home town' courtesy and friendly conversation.They frequently ask if everything is alright with our room and is there anything else they can do for us. They serve a wonderful buffet breakfast, including egs, bacon, or sausage, waffles, biscuits & gravy, a variety of serials, oatmeal, sweet rolls, donuts, muffins, various juice, coffee, etc. Maria does an excellent job preparing and setting up the buffet breakfast each morning. She is very efficient and has wonderful smile and personality. Even on the busiest mornings, She keeps the buffet well supplied. There is an outdoor hot tub, which we always enjoy, with our grandchildren, even on the coldest days of December. We let them know when we are planning to use it and James & Dawn are always happy to heat it up for us. We have also met the owner, Sonny Patel and his wife. They are most friendly and accommodating. I can understand why the staff is so friendly and accommodating. It's a trickle down effect. We also arranged for my wife's sister & husband to stay here for their visit over a long weekend. They were extremely happy and very impressed with the hospitality of all the staff here. We will certainly be staying here again as we come to visit our family near Lake Dallas, TX. less
bwlakedallastx, Hotel Manager at Best Western Plus Lake Dallas Inn & Suites, responded to this review
Thank you for your loyalty and for choosing to stay at the Best Western Plus Lake Dallas Inn & Suites Hotel. We are pleased to read we met all of your expectations and that you especially enjoyed your well-appointed room, along with our modern amenities and the convenient location. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. James, Dawn and Maria received our commendation and your review was shared with them. We appreciate your kind comments and look forward to welcoming you back very soon.