First, let’s start with Grace at the front desk. She coordinated multiple hockey teams staying at the hotel for a tournament, one of them being ours. That is a feat in itself! Families of various si... more
First, let’s start with Grace at the front desk. She coordinated multiple hockey teams staying at the hotel for a tournament, one of them being ours. That is a feat in itself! Families of various sizes needing different room amenities to accommodate their needs: Grace organized everyone with ease and a smile on her face!
Our team had two members celebrating birthdays - the staff allowed us to use the breakfast area space to have pizza and cake provided we cleaned up after ourselves. Thank you! But when it came to cleaning up, Grace took our pizza boxes away for us without hesitation.
As the party dwindled and some of the adults were all that remained, the staff allowed us to remain in the area to visit one another until nearly midnight. We will assume that it was because we were well behaved, but it was a refreshing change from being chased out of common areas as has occurred in previous experiences. We were grateful to be able to unwind after a long day of hockey.
The breakfast was amazing - when I have two picky kids who can find enough to be satisfied, you know the selection is varied and good quality. But what takes this breakfast up a notch is the incredible staff who service it. Elisa is quiet slice of happiness, efficiently making sure that everything is stocked and clean, smiling at customers and acknowledging their presence. Terry is a ray of sunshine in the morning, greeting everyone, cleaning tables, checking in on their stay and their experience, and genuinely positive about having them as customers in the hotel. She is a ball of energy which is seemingly endless as she interacts with customers, both children and adults. She expressed a sincere feeling of disappointment that everyone was leaving, which resonates with us.
If and when the opportunity presents itself, we will be back!