Nice hotel spoiled by noise and pot smoke
05/10/2019 jimdawn2019, Edmonton, Canada
The hotel looks pretty new, is clean and has good amenities! Our King room was spacious and had a pleasant view. Staff were friendly and the complementary breakfast had lots of variety and was good. U... more
The hotel looks pretty new, is clean and has good amenities! Our King room was spacious and had a pleasant view. Staff were friendly and the complementary breakfast had lots of variety and was good. Unfortunately, our stay was marred by two issues the staff have obviously given up on dealing with: loud noise by guests and their visitors and smokers. In spite of phoning the front desk to complain at 11:30 pm about the noise it continued until a little past 12:30 am. Part of the problem is the apparent lack of soundproofing material in any walls or ceilings, so noise here is endemic. Second: our floor as well as our room reeked of pot smoke between 9:00 and 10 pm. Again, front desk staff blamed the problem on poor fresh air intake position in the building design. As I said they seemed resigned to the problem as they had heard about the complaints before. Look at the not so flattering reviews of this hotel not only the good ones to get the whole picture. less
Curiosity11906907796, Manager at Best Western Plus Lacombe Inn & Suites, responded to this review
Thank you for acknowledging the positive attributes of our 4 year old property, including the spacious rooms, various amenities and the full hot breakfast which is included in the rate. It is always disappointing when guests experience problems during their stay. We do have a non- smoking policy in effect and have posted quiet times. Our agents do their utmost to enforce both of these issues when they are made aware of them. We will review your concerns to determine if we can make changes to either of these policies to better serve our guests in the future. Thank you again for bringing this to our attention.