Great location, but some issues
19/08/2019 Robert F, San Diego, California
First off: the location of this hotel is great. You're in the middle of metropolitan Los Angeles without all the scariness. It's in a 'financial district' so there's a number of large tall building ... more
First off: the location of this hotel is great. You're in the middle of metropolitan Los Angeles without all the scariness. It's in a 'financial district' so there's a number of large tall building around, so it cuts down on the number of homeless people walking around (there's still some, but not like downtown - my wife said that she felt safe - which is quite a compliment). It's in the Korean part of LA. I got a corner room for my family - it was clean and spacious - the A/C worked well - we were comfortable. Very happy with that. Now, 2 issues: 1) Parking there is terrible-the only parking available is the tiny space that is below the main part of the hotel on the street level. It's first-come, first served, so if you get here after 5 or 6, you may not get a spot under the hotel, which means you have to park else - on the street or in a lot somewhere that will cost you money. They should make an agreement with a lot that is close by, to be their overflow lot. This issue is a pretty serious problem for people who are not familiar with the area. The staff behind the front desk make me feel that's it's my problem (no parking) not theirs. A hotel SHOULD provide one space for each hotel room. This policy is unacceptable. 2nd issue: Breakfast: I took my family up to the 5th floor for breakfast and it was completely packed - we barely got in and when we saw that there were no tables available, we just left and went a Jack-in-the-Box that was within walking distance. It's pretty disappointing to tell your child that we're going to have a nice breakfast, and then have to tell him that we're not having breakfast at all. less
hotel025, General Manager at Best Western Plus LA Mid-Town Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.