Very bad hotel, not a 4 stars for sure, cheap 3 stars
28/12/2018 DamDuLux, Luxembourg City, Luxembourg
We slept 2 nights here. Bedroom was extremely small, I couldn’t move inside without hurting myself. Shower was not closing, couldn’t put carpet on the floor otherwise you cannot open the shower. Diffi... more
We slept 2 nights here. Bedroom was extremely small, I couldn’t move inside without hurting myself. Shower was not closing, couldn’t put carpet on the floor otherwise you cannot open the shower. Difficulties to have constant warm water (we were 6th floor). The 2nd day we arrived late in the night and the card was not working, had to go down, no excuses were given. We asked for an additional cover as it was cold, they didn’t care, didn’t gave or bring the following day, even if they said yes we take care. The breakfast was also quite an adventure, we had to wait 25min as it was only a few tables, and not enough cups for everyone, so even when seated could have coffee. 20min later and 3 times asking still no cups. Eggs were green, never saw this, waiting for plates and 2 waiters were smoking outside... Service was a bad joke, slow, not caring for customers. I didn’t feel being in an hotel. You killed the Best Western brand for me. less
Roseline-Rousseau, Directeur général at Best Western Plus La Demeure, responded to this review
Above all, I want to thank you for your sharing which helps us to constantly improve our service and customer welcome.
And we would like to apologize for the desagrement at beakfast as it was holidays and all customers went at the breakfast at same time and we will improve the service regarding this matter.
As per the room, all the size are on the web sites ans you probably know the rooms can be small in Paris, do not hesitate to book a superior room , they are larger with possibility to have shower or bathtub, they are very cosy.
We hope you enjoyed our wellness center with our sauna and our shower experience that you had the chance to exhale.
We once again sincerely apologize for the incovenience.