We have stayed here before and liked it. That’s why we came back... BUT, this place has slid downhill since last time. The Front Staff were ALL great - especially Colin, and the breakfast was VERY goo... more
We have stayed here before and liked it. That’s why we came back... BUT, this place has slid downhill since last time. The Front Staff were ALL great - especially Colin, and the breakfast was VERY good (don’t forget to try the breakfast potatoes). Dinner was big and very fairly priced. But this is where it stops. No hot water (only Luke warm), EXTREMELY spotty internet, no exhaust in the bathroom (I’m not even sure that this is not a code violation) and on BOTH MORNINGS, despite the fact that we screamed “NO, GET OUT!!!”, the housekeepers still came into our room - NOT GOOD.
You have a LOT of explaining to do in order to get me back - and it’s too bad less
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We are sorry you were disappointed with your stay and we apologize for the issues with hot water and internet. We will certainly address this issue of what went wrong. We have not had this reported so it may have been isolated to the day of your stay and for this we do apologize and hope you would try us again.
We do also thank you for letting us know that our housekeepers disturbed you to service your room. Will address this with attention to training and service. We do provide do not disturb signs that can assist with this.
We again thank you for sharing your experiences at the hotel and hope you do choose to stay with us again.