Ants and Noisy people
The hotel itself and staff were fine. We just ran into some rather annoying issues that ruined our stay. When we got to our room, we discovered a fair amount of ants in there. It was evening and we we... more
The hotel itself and staff were fine. We just ran into some rather annoying issues that ruined our stay. When we got to our room, we discovered a fair amount of ants in there. It was evening and we were only staying the night, so we didn't want to make a big deal about it. During the course of the evening, more and more ants appeared to be gathering in the bathroom. Again, we thought we'd just deal with it until morning. Late at night, ants started to make their way to the beds. On top of that, very loud, obnoxious and drunk people got to their room next to ours, started slamming doors and making lots of noise and talking loudly. We were irritated to the point that we didn't think we'd get back to sleep, so we just decided to drive home. The front desk offered to move us but it was after 1am and we didn't think we'd be getting any sleep after moving all our stuff. The ants were bad enough, the trashy people were the final straw. less
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Our apologies for the experience you had at the hotel.We did offer to move you to another room but understand late at night you declined. As we exchanged yesterday, you accepted the compensation for the issue experienced. We again are sorry that others disturbed your stay and you departed early. Please try us again.