Best Western Plus Kingston Hotel and Conference Center

Second year in a row coming to this property with a large group and the staff handles it like pros! The place is clean and well run. We had a small issue w/ our AC and the maintenance person was in our room not 5 minutes after we called the front desk! Lovely, friendly people that make you feel welcome. less

We stayed there with a huge group and lots of kids and the hotel and every staff member was very very patient and helpful. My only wish yois Thankto add more healthy and organic options into your menue. less

For my boyfriends 30th birthday, there was clearly no other choice but to take him to the Best Western in Kingston, NY. Why? Because is the only hotel with an indoor courtyard complete with an indoor game arena, pool, and fitness center. Watch your boyfriend do pull ups, get wet, then jump in the pool. Keep in mind, none of this was advertised. We discovered this by looking out the window of our room to discover an indoor courtyard of majesty and wonder. We quickly jumped from the window of our room into the wonderland we had discovered and investigated all the attractions. The arcade area contained some state of the art circa 1990-2003 games available to play. One at a time we discovered that the games either did not work at all, or only partially worked. The only working games were the claw machines containing mets 2000 world series memorabilia and Nintendo Wii games. The pool tables? No balls. The air hockey tables? No pucks. In order to continue to try our luck on these machines we continued to use a debit card to withdraw proprietary coins only usable at this particular hotel arcade. Think you're going to use these coins at another hotel arcade? Jokes on you buddy, Best Western got you good. The only working machines were the claw machines. Which yielded several rubber ducks, and the prize of the night, a strangely labeled Turkish children's baby doll. This doll of course has been adopted as our only child. Unfortunately the machine that exchanges debit card transactions for the arcade coins charges 25 cents per dollar withdrawn. VERY SNEAKY BEST WESTERN. I see how these guys are making ends meet. The complimentary breakfast was good, but it was no La Quinta, I have to say. less

I stayed at this hotel the 2nd to last week in October 2019 The accommodations were comfortable, the men and women who put the breakfast out where friendly. Unfortunately, the front desk needs works. I want to emphasize: THE YOUNG LADY WITH THE LONG DARK AND THE GENTLEMAN WITH THE GLASSES WHO WORK THE MORNING SHIFT WERE LOVELY. THEY WERE FRIENDLY AND POLITE. WONDERFUL. However, there is another gentleman with glasses who works the evening shift who was not friendly at all. When I walked into the lobby to check in, he stopped what he was doing and started at me for a good 7 seconds, before he asked if could help me. He seemed to be in shock. I felt like a martian. After I checked in and had been in my room for a few hours, I realized that I had forgotten toothpaste. I returned to the front desk to ask for some and when he returned to the front desk, he threw it on the counter and said, "Here you go." Incredibly rude. Made me feel like a leper and unwelcome. Please work on customer service skills for this gentlemen. He needs improvement on how to make guests feel welcome. less

Great location, front desk staff were helpful. I love the indoor pool and fitness center. If you are going skiing in the surrounding area, this is a great place to stay at. The resturant on site is good so I did not have to go out for dinner if I was wiped out from skiing. less