Good hotel very busy
11/12/2018 Marty C, Ipswich, Massachusetts
We didn’t know the Polar Express was so busy bringing families in to fill the place during December. Room was fine, but they didn’t clean our room until I called after 3pm Saturday, they were so busy.... more
We didn’t know the Polar Express was so busy bringing families in to fill the place during December. Room was fine, but they didn’t clean our room until I called after 3pm Saturday, they were so busy. They came up immediately and quickly made beds, did the bathroom with lots of apologies.
Their breakfast was excellent. They tried to accommodate the huge numbers and spread the breakfast out to other rooms.they didn’t heat the rooms, but did have a second buffet that did a good job. It would have helped if they all the larger families use the larger tables in the overflow rooms.
Overall nice place, but staff had their hands full during the special kids season! less
Debra H, Director of Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for the rating and review. The hotel has been busy several weekends this season with the Polar Express families. We have attempted to accommodate this busy time of year as you mentioned with secondary location for breakfast and larger tables for families as well as offering a Kids Eat Free this year for dinner. We love this time of year and our staff has been trying to accommodate everyone. Thank you for your comments and for recognizing the efforts of the staff.