Best Western Plus Kingston Hotel and Conference Center

Would have given a 5 rating if the vending machines and the coffee maker in the room were working. Very friendly staff. Very clean inside and out. Many breakfast choices to choose from. Location is perfect close to any store, restaurant, or local history you wish to visit or see. less

We were in town for the polar express. Right away we had an issue as our rooms were on the first floor right next to the parking lot entrance. I am trying to use the entrance with my kids but 4 people are blocking the door smoking. I say something to them. They flip me off. I call the front desk and they send security. I now need to walk around to the main entrance carrying my little one. Security does come but people don’t leave. My room now smells like an ash try. I mean an actual ash tray. My daughter who has asthma is coughing up a storm. It’s a non smoking hotel. The hotel has sign which says stand back 20 feet but they put the ash try 5 feet away from the sign. This is an issue. I understand and respect they need a place to smoke but right in front of the door is not it. I call the front desk and they move me to another room. Now I have to pack up the kids and move. The elevator lights were out and it’s was so dark you couldn’t see. The pool was cloudy. Some of the arcade games didn’t work. Woke up in the middle of the night and we were actually freezing because the heat was off. I mean it’s December upstate, why is the heat off? Breakfast was an epic nightmare as they were out of everything and couldn’t keep up with the demand. The lady managing the process that morning less than capable. I mean out of food. Plates. Forks. Plus, it’s is less than 5 minutes from the polar express and right off the highway. less

Room: Perfect Exercise Room: Very good. Pool: Very nice Bistro: Hit or Miss. Go if you're hungry and don't want to get out of your liesure clothes to travel or walk to another restaurant. Prices are not high. Breakfast: Very Good, but no oatmeal was available the last hour of service. Staff: Great! Location: Right off highway. Neighborhood: OK to walk around - at least in daylight, as did I for a couple of miles. Restaurants and all kinds of stores in walking distance. Many conference rooms! Arcade for kids of all ages in the center indoor courtyard. less

We have stayed here before and liked it. That’s why we came back... BUT, this place has slid downhill since last time. The Front Staff were ALL great - especially Colin, and the breakfast was VERY good (don’t forget to try the breakfast potatoes). Dinner was big and very fairly priced. But this is where it stops. No hot water (only Luke warm), EXTREMELY spotty internet, no exhaust in the bathroom (I’m not even sure that this is not a code violation) and on BOTH MORNINGS, despite the fact that we screamed “NO, GET OUT!!!”, the housekeepers still came into our room - NOT GOOD. You have a LOT of explaining to do in order to get me back - and it’s too bad less

Was looking forward to my visit but because of the hotels relationship with the holiday train ventures it was not a peaceful stay. Kids took over the hotel. Best part was the breakfast and the staff. If you book a room get it away from the pool. Bathrooms also need updating. Otherwise decent stay but won't be my first choice for my next Kingston visit. Great hotel for families with kids but if you don't just check before booking to find out what is going on that week. less