Quiet and comfortable; shower not suitable for someone with a mobility disability
27/10/2016 Rhonda B, Perth, Australia
I stayed in a room in the wing overlooking the river (glimpses, actually). It was very quiet, except for the noisy a/c in the room, even when on low everything. Shower was excellent -- great pressure ... more
I stayed in a room in the wing overlooking the river (glimpses, actually). It was very quiet, except for the noisy a/c in the room, even when on low everything. Shower was excellent -- great pressure and good heat. Bed was good. Wifi was very slow.
I was with a group and we had breakfast in the covered area between the wings. Breakfast was good.
The room I had had a toilet for someone with mobility issues -- there was a large hand rail bolted into the floor. However, the shower was over the bathtub! If this is a room for a disabled person, why on Earth would there not be a walk-in shower? With a handheld shower spray? instead, you have to get into the bath to have a shower and it's a fixed head shower rose. Others in my group who had standard rooms said they had walk-in showers and no tub, but for some reason this room didn't, yet that's the room that needed it the most. less
DebH373, Director of Sales at BEST WESTERN PLUS Kingston Hotel and Conference Center, responded to this review
Thank you for your review. We do actually have wheel chair accessible rooms with roll in showers but do have one room in the style you described. We often have this room requested for those that prefer a bath tub but still need the additional grab bars and room for a wheel chair in the bath. It is possible you were placed in this room to keep you closer to others in your group. We are sorry if this room did not suit your needs. Thank you for your sharing your concerns. We appreciate you taking the time to let us know.