Best Western Plus Kingston Hotel and Conference Center

503 Washington Avenue, Kingston, New York, 12401-2906, United States
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Best Western Plus Kingston Hotel and Conference Center

If you are looking for a full-service hotel with convenient access to any of the Catskill Mountain ski slopes, our modern, spacious and comfortable hotel has everything you need. We are located within walking distance to the trendy restaurants and sh show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
503 Washington Avenue, Kingston, New York, 12401-2906, United States

Reviews of Best Western Plus Kingston Hotel and Conference Center

Traveller Overview:
4.0 Rating: 479 reviews
Excellent 41%
Very Good 33%
Average 14%
Poor 5%
Terrible 4%
Rating

Tour524487, wrote review 24/07/2021

Horse Show stay

We stayed for a few nights for a Horse Show. We checked in late on Tuesday and found that the tub wasn’t draining while showering. When I called for maintenance he had already left for the night. T... more

Rating

873maryellenl, wrote review 19/07/2021

A Disappointment

First, kudos to the friendly staff who went out of their way to be helpful. They listened to our complaints and comped us a free meal which was very nice. The food from the bistro was actually very g... more

Owner Response
Debra Harris, Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the room condition and for the issues with the TV. We receive our signal from our satellite provider and will find out if they had a temporary issue with our channels. We certainly would not ban stations from broadcast and generally try to provide a variety of options as listed on the channel card. We do have a grassy area away from the building for pet walking. We are sorry this was not clear to you and you felt that our landscaping area near the entrance was your only option. We thank you for pointing out the issue and will have the housekeeping issues address immediately
Rating

Ralph B, wrote review 29/06/2021

Big Disappointment.

For a facility that is billed as one of their "Plus Properties", I was sorely disappointed by my experience. Inadequate air conditioning, poor quality maintenance of the rooms (They only make up your... more

Owner Response
Debra Harris, Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
Thank you for letting us know abut your recent stay at the hotel. We apologize about the milk machine. We are unable to get the product for the machine so have been providing individual milk containers for our guests. We are not housing and guests part of a government assistance program. We are sorry that other guests appearance impacted your stay. Thank you for letting us know about the air-conditioning. We will do our best address and correct the problem. We again apologize that we fell below you expectations.
Rating

jmclaughlin5, wrote review 27/06/2021

Smoke free hotel smells anything but smoke free

The odor of stale cigarettes was awful. When reported I was told “this is a smoke free hotel”. Clearly that is not the case and the response was completely lacking. There was also a strong smell of ma... more

Owner Response
Debra Harris, Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the experience you had at our hotel. We are a nonsmoking hotel and have been challenged with guests not respecting this. We are sorry this impacted your stay with us. We are doing are best to address the problem and will continue to improve.
Rating

Johnny B, wrote review 25/06/2021

If you like filth, terrible value, food that looks like slop, then the Best Western in Kingston NY is your place.

We stayed at the Best Western in Kingston NY on route back home from a family vacation. We were all set for our final night before returning home. Bags......check. Reservation.........check. Almos... more

Owner Response
Debra Harris, Sales at Best Western Plus Kingston Hotel & Conference Center, responded to this review
We apologize for the issues you experienced during your stay with us and will do our best to improve the areas you have suggested need to be corrected. Thank you for letting us know. We are sorry this impacted your stay and plans to not return.