Best Western Plus Kingston Hotel and Conference Center

We stayed for a few nights for a Horse Show. We checked in late on Tuesday and found that the tub wasn’t draining while showering. When I called for maintenance he had already left for the night. They offered to change my room (I declined) so offered to let me shower in an empty adjacent room until the maintenance could get there the next morning. The restaurant server was extremely kind and attentive. Rooms are extremely clean and beds are comfortable. Breakfast is just enough of a selection. less

First, kudos to the friendly staff who went out of their way to be helpful. They listened to our complaints and comped us a free meal which was very nice. The food from the bistro was actually very good and plentiful. We were in the "pet wing". After walking the long, convoluted way to the front desk it seems our wing hadn't been renovated in a long time. We paid additional fees, which is fine, but the dingy hallway, dirty outer glass door, and twice broken ice maker said pet people aren't worthy. At 10 PM on 7/14, a maintenance man came to touch up the paint on the outside of all the room doors, announcing loudly what he was doing. Seriously? Our biggest issue was with the TV not showing channel 14, Fox News, the only listed channel that didn't work. The screen said there was "no signal". Again, listed on the room card. A maintenance man checked the TV and went to other rooms finding the same problem. CNN and local news OK fine but not Fox News, leading a reasonable person to conclude that hotel management or corporate decided Fox News is too right wing for their taste. Is this cable TV shadow banning? I don't recall being asked if we were fans of Andrew Cuomo or not. The staff tried to make it work so kudos to them but to continue listing a popular channel you pay for but can't watch is wrong! The carpet in room 177 was filthy. My husband's white socks were black in 2 minutes. That's just lack of regular cleaning. Lastly, the pet area outside, a tiny mulch area right by the door. It was a joke Set up a grassy area! We are frequent travelers but this will be our first and last stay here! less

For a facility that is billed as one of their "Plus Properties", I was sorely disappointed by my experience. Inadequate air conditioning, poor quality maintenance of the rooms (They only make up your room if you ask for it and then don't replace toiletries?) monotonous breakfast choices and a broken milk machine for more than 3 days, and an ugly location hard to find from the road. From the appearance of many of the other guests, I suspect they are housing people on public assistance as part of a government program. Very commendable but not the kind of atmosphere that I want to be subjected to. less

The odor of stale cigarettes was awful. When reported I was told “this is a smoke free hotel”. Clearly that is not the case and the response was completely lacking. There was also a strong smell of marijuana late night. When reported they said they would look into it. Then there was an incredibly strong smell of air freshener mixed with stale smoke and marijuana. This was anything but a pleasant experience. Extremely over priced for area and amenities. Would not return. less

We stayed at the Best Western in Kingston NY on route back home from a family vacation. We were all set for our final night before returning home. Bags......check. Reservation.........check. Almost $300.00 per night asking price...........check. All systems go. Upon arrival, the exterior of the building looked normal enough. Check in went quick and flawless, all good so far. Once we entered the room, the REAL adventure began. Once we entered our room, you immediately got the sensation that the room was at one point either used as a medieval torture chamber or as a room meth heads would bring a hooker to for the purposes of smoking crack. There was a musty smell, it was dark, the popcorn ceiling looked like it was sprayed over and over to the point that there must have been at least 6-inches thickness of popcorn ceiling, the decor was the type of thing you might see in the Twilight Zone, a nearby traveler was chasing a bug out of their room, already bad omens. We entered the tight room and I immediately went to the window to get a look of the glorious view of the poolside, a pool table, a bunch of drunken idots talking loud, and an oddly placed workout room. Upon opening the window I found a cigarette butt laid ever so nicely in the window track, stay classy Kingston NY. I wondered if a used syringe awaited us on the other side of the window but since I don't like tempting fate I left it alone. I took the kids down to the pool and i'll say the pool was relatively decent and the kids and I enjoyed it so there's a positive. The fact that a workout room with large glass windows overlooked the pool was a bit weird and could make it uncomfortable for some i'm sure. Literally, there were people on the workout bikes just staring at us while we swam so that was awkward. Now onto the food. Several of our family members opted to order food, we were informed due to staff shortages at this time it might take a while to get food and we can understand that, it happens. However, when your food takes the better part of a quarter-century to arrive and it looks like radioactive MUSH, that is not acceptable. Most of the food was immediately thrown away and so there went money and appetites. The wings weren't bad i'll add but the celery and carrots tasted like they were fermented inside a raccoons ear for about a month so I pitched those and may never eat celery and carrots ever again....................THANKS BEST WESTERN. All this for $300, PASS. less