Best Western Plus Kenwick Park Hotel

My visit was during the second UK wide COVID lockdown so hotel facilities were very limited. Dinner was takeaway which had to be ordered by phone from the golf clubhouse along the driveway and collected personally. Breakfast in a bag but not the most healthy items in the bag - no fruit or similar. As a Rewards member I was lucky to get a room upgrade. Room 216 is very nice and modern with very comfy bed, a/c and a well designed bathroom. A great improvement on the dated room I had at my last visit here. The only problem for me was the shower was not hot enough. less

We were fortunate to have a large room in the original building (just above the breakfast room) with views in two directions across the golf course. The room itself was therefore a pleasant place to be during the daytime. The accommodation was very spacious and we had everything we needed. Because of the COVID situation there was no housekeeping but we were well provided for with towels etc. and this was therefore not a problem. We very much enjoyed our meals - both breakfast and dinner - in the dining room and must compliment all staff on how they managed in what must have been trying conditions. Indeed staff were always friendly and helpful. The food we ate was very good and the evening menu varied. In sum, a very pleasant stay and we hope to return. less

We returned to this hotel after many previous stays. The hotel is set in lovely grounds and the rooms are lovely. Very clean & comfortable beds. The hotel were complying with the Covid challenges and always felt safe during the stay. The waitress service was very good. Am looking forward to returning again. less

After a fairly good meal it got worse from there on. After retiring to bed by 10pm there were 6 guests partying in the room next door , very noisy. At 2.30 am it turned into a full on fight in the room and corridor, ending up with the police being called. All that the hotel are prepared to offer is a 15% discount off a further stay. less

Good price as was on offer 3 nights for price of 2 especially as half term week.Hotel and spa are lovely.Very covid 19 aware.Evening meals not much choice and even worse expensive kids meals.We ended up only having the first night meal there.Then found other places to eat evening meals with better quality and choice and value.Breakfast food was good.Service very very poor.Every day breakfast experience went down hill.Last day breakfast was awful.If weren't driving home so far away would of walked out and not had breakfast.Took 10 minutes to get drinks once seated.Then took even longer for food to come.Ordered toast had to wait 40 minutes to arrive.And 20 minutes for more hot drinks.Need to sort out breakfast service.Lets down the whole experience.Will not stay again.Shame. less