Best Western Plus Kenwick Park Hotel

Superb stay in the Garden View Suite. The hotel and grounds are great and we thoroughly our stay. The forest walks are good. The terrace bar is great for al fresco dining. We are going back in August. Well done less

This is our 4th spa break at Kenwick park we had a issue that was dealt with straight away by talking to Phyllis who then discussed it with Alan who resolved the problem and apologized for inconvenience ,we can not thank them both enough for their help they went above and beyond they are a credit to the company for doing a excellent job! we will continue to visit, thank you both of you we appreciate all the hard work you guys do!!. less

We arrived for a 2 night stay and had booked 2 rooms. Our intial rooms (301 and 302) were dreadful! The main problem was that the rooms were on the top floor and as it was so hot we wanted to open our windows, but the noise from a broken kitchen extractor fan plus a refrigration unit was so noisy that we asked for 2 room changes. The manageress was really helpful and our daughter was immediately moved into room 119 and it was stunning! The room was newer, bigger and had a fab view of a wooded area and golf course. Unfortunately there were no other rooms available to move me and my partner that evening, but we were told that the kitchen extractor fan would go off at 11, it didn't, so I rang the night manager at 12:30 who helpfully turned it off. The next morning at 7a.m, with very little sleep due to the noisy refrigeration unit, we went back to reception and were told that we were moving above our daughter in the new block and were allocate room 220. I so wish we had been allocated these 2 rooms from the start, because they are truly relaxing and quiet. The staff were all great, breakfast was lovely, although we would have appreciated a bit more choice of fresh fruit. And a note for vegetarians - veggie sausages need to be ordered by your breakfast host, but they were yummy! The evening meals were good sized portions and the bar prices weren't over the top either. less

Some good and some bad. The good. Our room (in the end) was smart and clean. The breakfast sausage was amazing. Bar prices not bad. Nice setting and grounds. Staff were pleasant. The bad. Service in the garden bar was very slow as it was left to one person, who did her best but she needed help. We were initially given a room in a separate building -'a small converted house. Having taken my mother in law to her room, ours by comparison was very poor. For example she had a double walk in shower. We got a dated 80s colored bath with shower over it. The whole place smelt damp. Why were we given this room when we booked two rooms and the other was so different? I'm suspicious that it might be we are a same sex couple and this original room had two beds as opposed to the double we booked. It's amazing how often this happens.... To be fair we asked for a room change and a very helpful lady on reception sorted it, giving us a room near the other we booked. (Why didn't we get that originally?) Check in/out -'this is a big downside for us. No check in till 4 and check out at 10am! No chance of a lie in! less

First impressions of room were that it is a little dated.. some of the wallpaper has started peeling and water stains in the dated bathroom. Later tried to have a shower. Water pressure was dreadful! What would take me 10 mins at home took me 30 mins! Had to call down for room service for toilet roll as only a quarter of a roll in our room! Only 2 bath size towels when 3 people booked to stay! Had to wedge window open as was not staying open and no child lock on window despite being on 1st floor! One of the bedside lamps not working and couldn’t use bar as private wedding function booked! Parking was dreadful and spaces very tight. Upon ordering room service some items listed on menu unavailable! Swimming pool was lovely as was sauna rooms.. very clean and beds comfortable. Would I return… No! For the money charged I have stayed in much better less