Best Western Plus Kenwick Park Hotel

On arrival it's all a very nice country house hotel and golf club with well appointed reception and smiling staff. That's where it starts to go downhill. My room was not in the main hotel and had creaky floorboards and an underpowered electric shower that I spent longer fiddling with to get the flow and temperature anywhere near usable than I did showering. Restaurant staff were friendly, but the menu was somewhat dated in style, OK for the golfing set perhaps, but when you spend 10-15 nights away from home each month you long for a little more. less

My fiancé and I booked into the Kenwick Park Hotel for a one night stay as it was local to where we needed to be the next day and as it seemed lovely from the photos etc at a very affordable price. We were delighted with the hotel when we arrived - beautiful surroundings, lovely building and decor, plenty of parking and helpful staff who couldn’t do enough to make our stay comfortable (thank you!). We had booked through booking.com, but somehow our request to bring our dog got lost along the way. However, the reception staff (I think the lady looking after us was Alex) were great and immediately solved the problem, finding us a ground floor room that we could all stay in. On checking in Alex also asked if we would like to book a table for dinner to avoid disappointment - we weren’t sure of plans at the time but did book a table a little later on, which was simple to do. We also learnt that we could use the swimming pool and spa for the duration of our stay. Due to our plans the following day, we explained that we would not be having breakfast at the hotel as we had to leave at 6:30am. However, Alex informed us this was not a problem and took our breakfast order so that we could have it to take with us! Our room was beautifully decorated and very spacious, with plenty of tea/coffee/hot chocolate facilities and with a definite feel of luxury. We took the dog for a walk around the lovely grounds and then had dinner in the restaurant. The food and service were exceptional, and we went for the set menu - we thought the listed price must be per person due to the quality of the food and the fact that wine was included, but it turned out to be the price per couple so that was a very pleasant surprise. After a very comfortable night’s sleep, we were greeted by the morning staff who were extremely helpful, saying to help ourselves to the continental breakfast. Phyllis the breakfast supervisor was lovely, bringing out our sausages sandwiches in takeaway boxes (thank you to the chef who cooked them specially for us before breakfast had officially started!) and even made us cups of tea, with an extra cup of milk in case they were too strong. All in all it was a fantastic stay and we were only sad that we weren’t staying longer - we will definitely be back for another visit! less

Our room was very pleasant and staff were lovely, but the room absolutely stank like an old folks' home. We reported it and the staff just laughed and wrinkled their noses. We ended up buying air spray and waking up overnight to spray again. less

We are frequent visitors to Louth to see family and this time we stayed at Kenwick Park. The room was nice and modern, but we didn't like the fact our window was directly facing the pool which was busy with adults and children, maybe some net curtains ( I know they are old fashioned) would have given us the privacy instead of having to draw the curtains when it was daylight. The bathroom was a little disappointing after the modern room.. 1980s champagne suite, mould on the shower curtain, cold tap runs hot for the first few minutes. A lack of plug sockets in the room but that seems to be par for the course these days. We didn't eat in the restaurant so I can't comment on that. Only other I would say is could do with more lighting on the drive in when it's dark. less

Firstly the overnight stay in the Hotel was superb the spotless rooms, helpful and friendly staff and the food were all lovely, I cannot praise our stay high enough, The Spa day however, was a disappointment especially for my Daughter who was given this as a gift. The morning was good we spent time in the gym and the pool area, the lunch was lovely but the rest of the day was nothing but a shambles! We returned to the pool area which was quite frankly overcrowded - there were people young adults throwing ice, running , shouting and all the areas were full with no space for spa people, there was no room to swim at all - we decided to leave and get showered - what a joke no water in any taps or showers - we mentioned it to a staff member who said nothing could be done as they were filling the pool!!! So with soap suds in our hair we dressed ready for treatment - these were booked for 5pm and although the treatment and service was excellent we were told to go and get dressed straightaway as the relaxation rooms were closed. We returned home very disappointed, this was our second visit here the first one was also disappointing - as having paid for personalised Soa day the treatments were unavailable due to one being available to carry out the treatment. less