Best Western Plus Kenwick Park Hotel

We went to Market Rasen races and chose to stay here for the night , it was lovely a good choice we had a deluxe room so nice looking out on the beautiful grounds. Breakfast was very good indeed and staff friendly , would go again. less

this is a wonderful hotel have stayed here many times. rooms excellent food excellent service etc. but! this time we were dissaponted especialy witht the current epidemic to see a realy dirty bathrom door all around the Handle. Secondly at breakfast when I went for my cooked breakfast there were no plates available, I had to go and find someone! to bring some out. on opening the hot trays, there were no fried eggs tomatoes or beans available. I asked when there would be some and was told they are cooked to order? this was a buffet breakfast! when they arrived no one came to inform us they had been put out. there were only about 6 of us in the restraunt. I know at least one other person was also waiting for food, some staff spent more time in the corridor chatting than looking after guest's! never had this before. sad to mark down our visit this time less

My partner is in the Army and has been away for two months... I booked a spa break for us both for a few days after his return. Unfortunately, his flight was delayed/postponed.. I asked Kenwick if I could rearrange.. not cancel, just rearrange. I was told that it’s their policy not to rearrange or refund any visits despite any special circumstances. Even though they wouldn’t loose any money? Bizarre. So be careful, as that will also include illnesses. Very disappointed that their customer service does not adopt any compassion whatsoever. Their values are clearly not with their customers at all, just taking your money. less

Super hotel with luxurious spa. Spent a couple of days here and throughly enjoyed our break. Staff were so pleasant and helpful. Nothing was too much trouble just what you need from a break away. The breakfast was excellent with plenty of staff to keep things running smoothly. We ate in the hotel one evening and the food was fresh and tasty. The spa is worth a visit too. less

We had a lovely stay at this hotel as we had also done the previous year. Staff are lovely and friendly, The hotel is very clean, good breakfast, excellent evening meal, good gym, good spa with afternoon tea Included although a few minor things weren’t working perfectly in the pool area. Al in all well worth the money and I would recommend and hope to go back with friends next year. less