Stayed for a friend's wedding October 21st as a bridesmaid.
Bride and groom booked and paid for the bridal suite for the evening before the wedding and the night of.
Kenwick instead gave this room to another couple whom had married on the 19th as they decided on the 20th they wanted to stay longer. My friend, the bride arrived on the 20th to find out she was would no longer have the bridal suite and there was nothing the hotel could do about that.
Others within the bridal party had issues with the booking of their rooms. The reserve bridal suite was far smaller and a squeeze to fit everyone in the morning of the wedding to get ready. The bridesmaids, flower girls, bride, her mother, hair stylists, makeup artist and photographers were falling over each other at times (at times totalling 18 people) which slightly lessoned the ‘special experience’.
There was a small table set up with drinks on the lawn following the outdoor ceremony, the barman didn't hang around long and I had to disappear to find a member of staff to retrieve a bottle opener so guests could actually drink the beers left within the ice bucket.
I had to ask several times to receive a glass of wine for the sit down meal, whilst others had been served. Note to staff when serving 'champagne' to guests for the toasts, you probably should not ask guests if they would like champagne from a bottle very clearly marked prosecco, as petty as this is, they're not the same.
My room wasn’t the cleanest, I did tell the lady on reception when checking out that the ceiling in the bathroom, especially over the shower was thick full of long cobwebs. The vanity stool in the bedroom needs replacing, very badly stained and had a chunk missing on the top. I didn’t get very much sleep as even with the bedroom window closed all you could hear in my room was the loud sound of an industrial unit directly outside my window..
Recommend booking with booking.com rather than directly through the Kenwick. Saved £30 even with the wedding party discount already applied. Hotel couldn’t match the price. less