Best Western Plus Kenwick Park Hotel

My partner booked this for a overnight getaway. The room was great, food was okay in the restaurant, the spa was great as well. However didn’t have gluten free food for the afternoon tea even when my partner specified beforehand. The only other thing that let it down was the Receptionist was rude and had an attitude problem from the moment we walked in. less

We have stayed here before & had no complaints. This time, felt reception staff could have provided more information to guests, checking in at the ridiculously late time of 4pm. At no time were we told that our rooms would not be entered into again until after we left! Consequently, on returning to our room the next day at 3pm, we found one set of towels, some milk & tea bags, biscuits left outside our room. We had not been told of the lack of service, if we had known, we would have left our 2sets of towels, bin etc outside the door after breakfast. Also, when I booked in, I arranged an hour slot for swimming, no information forthcoming about the towel situation. So when we got to the pool, we’re told that we needed to bring towels from the hotel. My husband trudged back, & requested towels from reception, as ours were still wet from morning showers! The food in the hotel was not up to standard, we were booked in for dinner bed & breakfast for the 2 nights. Our room 212 was fully equipped with, air conditioning, fridge & safe & was very clean. Although, not the hotels fault, we were concerned about the number of people walking around the public areas, without masks & the same people not using the tongs provided for the bread & croissants at breakfast. Check out at 10 was chaotic, with queues going back to the stairs. Please, management of this hotel, sort out the checking in & out times, stop blaming COVID for everything, & give more information to your guests. less

Recently stayed here for a short break , hotel was lovely , staff really friendly , good facilities, set in lovely grounds, great if your a golfer as the course is on the door step . great location for exploring the east coastal towns . would stay again . less

Firstly the hotel was in a great position for us to visit Lincolnshire, our room was furthest from reception but very good as in newest part of hotel. The staff were friendly. The restaurant was poor, a very limited menu and poorly cooked food. We stayed for 6 nights and after first night did not eat there again. Louth has some great restaurants Not sure how thoroughly the place is cleaned, but on the main staircase, the large window sill had a collection of dead insects and a crushed single use milk container. This sat there the whole week and when you consider how many staff have passed it, what else is ignored. COVID rules had some detrimental affect on our stay, but that is not the fault of the hotel. The leisure area is great, and the peaceful setting is great, we just felt the restaurant was a great let down, there is also not really a decent relaxing area for a bar. As we were never back from our days out til late it did not bother us to much, but if you were a golfing group, not that great. less

I have stayed here several times now but this occasion was a friend’s hen party. We had a spa stay with lots included in the price - 55 min treatment, afternoon tea, 3 course meal, breakfast and overnight stay. The whole weekend was relaxing and perfect! less