Best Western Plus Kenwick Park Hotel

Booked this at end of a two week holiday as didnt want to go home yet. Great deal and good value. Lovely location with great staff and leisure centre as good amenities. All food is lovely and well cooked. Definitely recommended and will be calling again. less

Shocked at the rudeness towards an America in our party, who was only advising staff that if guests were staying in the lodges they should be advised that there was no WiFi reception before booking. Only to be told that her ‘American’ husband should not expect WiFi every where. Her husband is British and she was speaking for herself. I asked for a tea bag from the Twingings range used at breakfast for my room to be told l would have to pay for it. Very odd attitude towards service. Felt very unwelcome. The spa on the other hand was excellent less

We arrived on a Saturday morning and were warmly welcomed and directed to the Spa where the reception was friendly and very helpful . We each enjoyed spa ''body wrap'' and facial massage - very very relaxing ...and I actually fell asleep in the relaxation room ! Afternoon tea was a delight and served in a wonderful ''presentation stand''? . The pool was a good size and surrounds spacious . In the evening the team in the restaurant were outstanding , firstly getting us as window seat and making Yorkshire Puddings especially ! The quality and presentation of the food was outstanding. The room was spacious and comfortable , breakfast very fresh . A thoroughly relaxing experience. Highly recommended. less

Stayed at Kenwick last weekend on a classic overnight spa package. We arrived at 10am and we're greeted with a welcome drink, we arranged a time for afternoon tea and we're then shown around the spa. We spent the morning in the pool, Jacuzzi, hydrotherapy pool, tepidaroum and sauna. The steam room was out of order. Afternoon Tea was served in the lounge and was delicious with a range of sandwiches, cakes and scones. Our treatments were booked in the afternoon and the team were very organised. My hot stone massage and mini facial were very relaxing. We had a beautiful three course dinner and breakfast was also included in the package, safe to say we left feeling relaxed and well fed. The only slight downside was the room as the decor was a bit tired. less

Was part of work group for party night! Was very average to say the least, disco and dance something youd expect for a kids disco. Seemed ideas were limited so this was convenient and easy. Food came out really quick and was sufficient for the numbers they had i suppose, drinks very pricey and took ages at times to be fair what to expect on a busy night. My biggest issue i had was waiting for the disabled toilet as ladies was full, over hearing 2 members of staff discussing " i hope the dont stay all fu***ng night tonight, i want to get home early " i felt i wanted to intervene and tell them to smile it was christmas, but the haunchy lady with dark hair looked intimidating! i felt on edge from then on and left after my desert Would only return if really had to for a business meeeting less