Best Western Plus Kenwick Park Hotel

The customer services and communication prior to our stay was so frustrating and dire, we decided it didn’t bode well for an actual stay, cancelled and booked elsewhere. Our new booking is already 100% better. Honestly, how hard is it to answer a few straight forward questions? We tried to contact Kenwick Park (like getting blood out of a stone) and the owner of the lodge directly (who completely ignored us). They need to do a lot better. less

Fantastic - definitely money well spent. Totally relaxing, wonderful venue, would highly recommend. Only £65 for day including all facilities, afternoon tea & a one hour treatment. Will definitely be going again less

Enjoyed our two night break through tesco clubcard. Booked superior room which was huge with lovely views, room 305. Free use of spa next door was an excellent bonus. Food acceptable for 3 star hotel but not exceptional. less

Spa and treatments first class, afternoon tea sandwiches a little dry but we did arrive a few minutes late. Lodge was lovely but unfortunately not very well cleaned. Extremely dusty in places, behind furniture and walls and dining table, which we hadnt even used, as we ate in the restaurant, looked liked someone had eaten their dinner off it, so clearly not cleaned. Well stocked though and plenty of clean bedding and towels. We had an unfortunate visitor which we left under a glass on the bathroom floor, a large spider, but we did tell reception so as not to surprise and cleaners scared of them. Food was very nice we had evening meal and breakfast. less

Went to the new tapas Friday night special with bottle of wine. Excellent service. Breads and dips starter then six tapas dishes. I found the meatballs dish too spicy but my wife liked them. Overall excellent quality and value. Will go again. less