Best Western Plus Kenwick Park Hotel

After reading previous bad reviews I wasn't sure what to expect, though my stay 5years ago was great. We weren't disappointed, the spa was really lovely. Clean and modern, all staff were happy and helpful. The outside thermal pool was especially nice. We had two treatments each and we both really enjoyed ours. The afternoon tea looked and tasted great. As we went for a special occasion we received a complimentary room upgrade. The room was very big with a four poster bed, a little dated but perfectly clean. Our evening meal and breakfast was nice, the only downside was the main bar was closed so there wasn't much to do after the meal. less

We stayed for two nights bed breakfast and evening meal the room was a family room which was was very nicely decorated with comfortable beds and a large bay window overlooking the lovely grounds and golf course. The meals were very nicely cooked and well presented and the staff were more than helpfull and very friendly we are looking to return next year. less

Booked a week stay in a lodge .arrived at reception easy check in .directions to lodge at least a mile away from main building.lodge had .cob webs all over outside .decking dirty and full of leaves .ok we are in the woods .but on opening the door the carpets on entrance dirty with lots of stains in every room .cob webs all over each room. Plus side lots of dishes glasses and basically everything you could need to self catering.beds was comfy.even dvd player with some movies . Felt damp and had musty smell .now the spa facilities are amazing only down fall is times can only be used from 11/7 for lodge guests .staff on entering first time rude and not helpful on asking where we go ect . Spa upstairs can't fault them one of the best I've ever been very professional friendly and know there job went out of there way .if only the staff down stairs was the same .like I said mixed reviews.would I go again . No . less

First time visitors. We liked the facilities, and found nearly everything good. What was excellent was the food served for the evening meal- appreciated the beetroot, apricot and cashew nut salad (though the apricots were dry dried ones) and the excellent fisherman’s’ basket main course. In our bedroom the power sockets were just not in the right place- so to it the kettle on, the TV had to go off! Interesting! There does appear to be upgrading going on. less

Booked a 2 bed lodge for a wedding. The hotel was lovely but the lodge was shocking. Stunk of damp, stains on the carpet, cobwebs on the extractor fan above the hob & microwave. TV didn't work, patio doors couldn't be opened and trash left on the decking. Spoke to reception they were helpful but that's where it stopped! £259 to stay in something that wasn't worth £50! less