Best Western Plus Kenwick Park Hotel

Our wedding was booked here for august 2020 obviously due ,to the pandemic we had to postpone and we managed to schedule for august 2021 .as some restrictions are still ,in place .we contacted them to say we would ,rather play safe and reschedule for 2022. After contacting it was arranged by the wedding coordinator they would ring me to arrange new dates etc .never received any telephone call whatsoever !!! Very sloppy service from this hotel , people have paid deposits securing rooms and lodes etc ,which is why I requested a call back ,to discuss all of this and potentially arrange a new wedding date ! It’s meant a lot of family members and our photographer have been messed about with all this .and now we are having to look for a new venue as trying to get hold of someone here is a nightmare. Poor service all round would not recommend less

A 1 nighter needed, as we were moving a family to a nearby village, which couldn't be completed in 1 day, and had to be big enough to allow us to park our lorry. Staff very accommodating and attentive, good internal communication (the person who called back to confirm the booking was aware of the parking requirements), room a good size and very comfortable in all respects. Everything was closed, but we knew that, great arrangement with the golf club to provide very tasty evening meal. less

My visit was during the second UK wide COVID lockdown so hotel facilities were very limited. Dinner was takeaway which had to be ordered by phone from the golf clubhouse along the driveway and collected personally. Breakfast in a bag but not the most healthy items in the bag - no fruit or similar. As a Rewards member I was lucky to get a room upgrade. Room 216 is very nice and modern with very comfy bed, a/c and a well designed bathroom. A great improvement on the dated room I had at my last visit here. The only problem for me was the shower was not hot enough. less

We were fortunate to have a large room in the original building (just above the breakfast room) with views in two directions across the golf course. The room itself was therefore a pleasant place to be during the daytime. The accommodation was very spacious and we had everything we needed. Because of the COVID situation there was no housekeeping but we were well provided for with towels etc. and this was therefore not a problem. We very much enjoyed our meals - both breakfast and dinner - in the dining room and must compliment all staff on how they managed in what must have been trying conditions. Indeed staff were always friendly and helpful. The food we ate was very good and the evening menu varied. In sum, a very pleasant stay and we hope to return. less

We returned to this hotel after many previous stays. The hotel is set in lovely grounds and the rooms are lovely. Very clean & comfortable beds. The hotel were complying with the Covid challenges and always felt safe during the stay. The waitress service was very good. Am looking forward to returning again. less