Best Western Plus Kentwood Lodge

180 S Main Street, Ketchum, Idaho, 83340, United States
based on 418 reviews Trip Advisor Logo
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Best Western Plus Kentwood Lodge

This We Care Clean Best Western hotel is a non-smoking hotel, completely pet-free and is next to dining, shopping, nightlife and theater with the best location in town! Situated in the middle of Ketchum Idaho, the Best Western Plus Kentwood Lodge off show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
180 S Main Street, Ketchum, Idaho, 83340, United States

Reviews of Best Western Plus Kentwood Lodge

Traveller Overview:
4.5 Rating: 418 reviews
Excellent 56%
Very Good 31%
Average 7%
Poor 3%
Terrible 2%
Rating

tvfiberglass, wrote review 12/11/2020

Clean room and good location

Clean room, basic but nice. Convenient and quick walk to bars/ restaurants. Covered Parking. Nice Pool / spa area. Friendly front desk service. Good Internet. Bed was a little soft for me but otherwis... more

Rating

kidfods88, wrote review 05/11/2020

Vacaton

We stayed at the BW Kentwood Lodge in Ketchum, Id. and really enjoyed the stay. Nice facility, clean rooms, close to the entire downtown experience.. Will definitely stay there again. Overall, a great... more

Rating

ChuckNorristwin, wrote review 27/10/2020

In town off season

Stayed here on our way to Boise off season. Very quiet still c19 era so rooms not made daily. Maybe some day things will get back to normal. Older hotel rooms were clean and neat. Breakfast not worth ... more

Rating

jessicabV2201UR, wrote review 22/09/2020

Lost my business for life.

Went there for my birthday and had an amazing time in Ketchum. Got my period in the middle of the night and got charged 300 dollars by this hotel. Absolutely ridiculous, considering it was nothing I c... more

Owner Response
Cindy Forgeon, General Manager at Best Western Plus Kentwood Lodge, responded to this review
Dear Jessica, We are happy to hear that you had an amazing time celebrating your birthday while staying with us. I am sorry to hear the housekeepers had to walk into such a bloody mess that you and your host left for them to clean up. There was no notification from you to our staff that there was a hazard issue left in the room. Did you care on how it was left? did you care for their safety? did you care that it ruined the linens? We do care; for our staff and guests safety and there fore the linens: comforter, towels, and the extra towels, sheets were taken out of inventory never to be used again, and therefore the charge for the damages occurred. This bloody of a mess doesn't happen all the time and you also never spoke to our staff about it. Maybe if you cared as much as an inexpensive mask, which we all wear away from the desk or in public areas, since we are in a room with the desk covered in acrylic shields, it wouldn't have cost as much. We are happy to hear that you will enjoy the other hotel when you stay in the area again. Happy Birthday and stay safe!
Rating

HappyTraveler997, wrote review 06/09/2020

Nice hotel, no COVID safety measures

Nice hotel, but no COVID safety to speak of except a sign in front with hand sanitizer. Staying at the Ketchum, ID Kentwood, front desk staff has not worn a mask at all since our arrival, housekeeping... more

Owner Response
Cindy Forgeon, General Manager at Best Western Plus Kentwood Lodge, responded to this review
There are many things that we do for Covid 19 safety that is done behind scenes or when guest have gone from public areas. We spray surfaces with a sanitizing sterilizing mist that kills bacteria and virus with in 4 minutes. When we cannot use the spraying gun we wipe down surfaces. We have transparent shields at the front desk so our front desk staff is not required to wear a mask unless they leave the front desk. We have spoken to our housekeeping staff as to the proper way to wear their mask. Yes, we have signs stating that mask are required but cannot make our guest wear a mask. We are not the police or ordinance enforcers. Thank you for your comments.