Grumpy staff and restrictive policies announced only after arrival
13/09/2018 Tim A, Chattanooga, Tennessee, United States
The location and rooms are acceptable at this hotel, but be warned that this hotel has signs up all over stating bikes and skis are not allowed in the rooms. This is their prerogative, but it should b... more
The location and rooms are acceptable at this hotel, but be warned that this hotel has signs up all over stating bikes and skis are not allowed in the rooms. This is their prerogative, but it should be announced on the website before non-refundable reservations are made. I have stayed at other hotels with this policy, but it was clear on the website and they all offered secure storage areas for equipment such as this. This hotel only offered a bolted together bike rack in the parking lot, that was not even in view of the front desk. less
Cindy F, General Manager at Best Western Plus Kentwood Lodge, responded to this review
So Sorry you felt the staff was grumpy on your request to have 2 bikes in your room, when it is our policy not to. We Do have this information listed on our original Best Western web site which is what 3rd parties pull their information from. I am sorry they chose not to add this information to their web site. I have contacted Best Western Int. to see how they might facilitate this on our behalf. We do have a ski locker that is available for our guest during the off season of skiing to use to store their bikes. I am sorry you didn't see the signs we have by our entry area about a locker area and to check with the front desk if you are interested or that it wasn't mentioned. We also do have the usual bike rack outside that you mentioned just outside an entrance door under our building parking. Most guests that use it have bikes that aren't a specialty bike or have kid bikes. We are not responsible or should have to be made responsible on how guests travel with their bikes. It is nice and appreciative if we do have an added area to do so. Maybe a call to the property would be a welcome communication between the two parties about what type of restrictions may be warranted or what was offered for a special request. Glad to hear you thoroughly enjoyed our great location for your 1 night stay.