Best Western Plus Kentwood Lodge

180 S Main Street, Ketchum, Idaho, 83340, United States
based on 425 reviews Trip Advisor Logo
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Best Western Plus Kentwood Lodge

Please be advised that Wrap City Cafe will be closed on December 25, 2020. Breakfast will not be available on this day. We apologize for any inconvenience. Thank you for staying with us this holiday season. This We Care Clean Best Western hotel is a show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
180 S Main Street, Ketchum, Idaho, 83340, United States

Reviews of Best Western Plus Kentwood Lodge

Traveller Overview:
4.5 Rating: 425 reviews
Excellent 56%
Very Good 31%
Average 7%
Poor 3%
Terrible 2%
Rating

dustin1740, wrote review 07/02/2021

Amazing Hotel

As someone that has averaged 200+ nights in a hotel for the last 16years I am well versed in what makes a desirable hotel for guests. Kentwood Lodge checks every box and then some. From the the unique... more

Rating

Gina M, wrote review 01/01/2021

Winter 2020 trip was excellent during the pandemic

We stayed at this Best Western to ski in December 2020. The hotel was perfect. Great location, great staff and amenities worked out great for us. We wanted a short family vacation to get some fresh ai... more

Owner Response
Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Dear Gina, Thank you so much for the perfect review! We really appreciate your candor and confidence about our hotel. We are so happy it was an excellent trip and an excellent location for all your needs. We hope to see you again as well!
Rating

beyondMSP, wrote review 31/12/2020

great value!

Location is prime and the value is great. With the exception of one male front desk clerk, the staff was exceptional!. Ski locker room offered 2 layers of security - very convenient. Room was larger t... more

Owner Response
Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Thank you for your valued review. I am sorry that you had a conflict with one of our front desk clerks. As you can see from our other reviews the staff usually excels to help guest with their needs and service. Lobby coffee is refreshed at 11pm and then not again till 7am and then regularly during the day. The Guest room has a Keurig coffee maker with an assortment of flavors for your convenience. We are happy to hear that you enjoyed using the complimentary and convenient ski lockers. All in all it sounds like you had a great time with us and in the area and we hope to see you again!
Rating

MyQueenNY, wrote review 30/12/2020

Terrible hotel

The room was filthy when we checked in. Poop on the side of the toilet. We called the front desk and asked if housekeeping could clean it. They said no and offered another room, which was half the siz... more

Owner Response
Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Dear Tina, We are so sorry that your stay didn't start out better than you expected at first. You checked in later in the evening and the Housekeeping staff had already been gone for the day for hours. The housekeepers would have seen what your picturing and also they are rechecked again before the room is put back in order. The sole front desk staff person that checked you in found that it took you and the larger than listed party on your signed registration, 25 minutes to come back to us to visit about your concern. That is an incredible amount of time between checking in and alerting us, and we wonder since it was stated to her that it was "fresh" if one of your party used the toilet while you were all going back and forth to bring your items to the room? and didn't realize it. Her offer to move your party to another room was the easiest and fastest way to accommodate your 1 night stay. The rate was less than what you noted and it reflects the reservation was made for a Deluxe, Over sized 2 queen bed room, an extra bar sink, micro & refridge and with an Extended Sitting area, Suite, during our busiest time of the season, with the best location in town.
Rating

markitiki, wrote review 16/12/2020

Truly homely feeling!

This hotel checked every box at an affordable price tag. Staff were friendly and helpful. Entire hotel, inclusive of staff, made me feel safe in terms of COVID practices. The room was large with a kit... more

Owner Response
Cindy F, Owner at Best Western Plus Kentwood Lodge, responded to this review
Thank you for the wonderful comments and mentions of our product, service, and most importantly, staff. We truly do have a genuine sense of interest to ensure our guests experience nothing short of a fantastic experience. We have put in place all the extra safety standards and we were already were well known and awarded for our cleanliness. Visit Sun Valley has launched Mindfulness in the Mountains as a commitment to protecting residents, visitors, and places we love ,as well. One thing that hasn’t changed is our dedication to making our guests feel warm and welcome! WE can't wait to have you as a guest again!