14.02.2017 Paul S, Peabody, Massachusetts
From the outside you might think it's an outdated version of a Best Western you've known for years. You will be pleasantly surprised the moment you walk thru the door. They have certainly done some ni... more
From the outside you might think it's an outdated version of a Best Western you've known for years. You will be pleasantly surprised the moment you walk thru the door. They have certainly done some nice renovations. Very modern looking, very clean.
We stayed here visiting my son at Keene. We reserved a suite room as we had enough points for a free room. The room was huge, clean and well appointed. It appeared the room was not on the floor plan map at check in so it was be a converted room. Where it's situated is private. The only negative about the room would be if you open the curtains the window faces a hallway so either people can see in or you will see people passing by all day. this did not matter to us as we got in after dark and only stayed one night.
The pool area and fitness room certainly were quite adequate. We didn't take part in the free breakfast as we were meeting friends for lunch but it was well stocked with a variety of items to please anyone.
The hotel was packed and from inside the room you would think we were the only ones there. The staff we encountered at check in and thru the building seemed happy and friendly, would say hi passing by.
Definitely staying again on our return trips to Keene. Well done. less
Mayur P, General Manager at BEST WESTERN PLUS Keene Hotel, responded to this review
Paul, it was a pleasure to have you stay with us! Thank you for being a valued rewards member and thank you for taking the time to share your experiences with us on TripAdvisor. We have done a lot to our hotel and every year we find something else to update. The Deluxe room you stayed in is one of my favorite rooms on the property. It gives you the space to stay like a king and queen, and is very quiet so you can sleep like a baby. The staff and I love to read and hear great comments like yours, it lets us know we are doing our jobs to not only meet but exceed our guest's expectations. We hope to see you again in the near future!