This is our go to hotel when staying in Keene. We have stayed here for the weekend on at least three different occasions to visit friends nearby. This time, because of COVID-19, the experience was a bit different.
If you plan on staying more than one night, you should be aware that because of COVID-19 protocols, housekeeping only cleans the room after your departure. We had to leave trash in front of the door for pick-up as well as dirty towels. If you need anything (we needed more towels) the front desk will deliver it to your door. Room was spotless and clean on our arrival, but by the end of our three night stay, both the tub and sink looked like they had been through the mill, because both were slow draining. We didn't call it in because it eventually drained and we weren't sure if someone would be able to come in to fix it, given housekeeping couldn't enter the room. So we sucked it up until our departure.
We were here over the Columbus Day weekend, and you had to stand in line (6-feet apart)for the breakfast buffet and give your order to the person running it, no self-serve. Tables were socially distanced. On the Saturday morning, they were quick about clearing off and sanitizing tables. Not so much on Sunday, perhaps because it was more crowded.
Also be aware that the breakfast buffet is only on Saturday and Sunday, which we didn't realize until we went to get breakfast Monday morning. I don't know if this is typical or a change due to COVID-19. On previous trips we always departed on the Sunday. We were able to get free coffee and juice in the lobby, and a grab
and go bag that contained a pre-packaged muffin, Nutri-Grain bar, apple and bottle of water.
The BIG plus for us is that the
hotel is pet friendly (you will be charged an extra $20 a night). This was our first visit to the property with our dog. A nice touch when we checked was that we were given a goodie bag for our dog which contained treats, a roll of waste disposal bags, and a wee-wee pad.
One other thing you should be aware of, the restaurant/bar on the premises is closed, even though the email reservation we received indicated it was open.
All in all, we had a good stay, but it was very different from previous stays in the past due to COVID. I write all of this not to complain, but so that people visiting during the pandemic will know what to expect. (The hotel was completely sold-out on the Saturday night, as some of our friends who hadn't made a reservation found out.)
We like the location, close to Downtown Keene, stores, shopping. There's a Walmart and Market Basket nearby. We would stay here again. Hopefully on our next visit, the pandemic will be a thing of the past!
Greg LeMay, General Manager at Best Western Plus Keene Hotel, responded to this review
Thank you for your feed back. I share your hope that we will put the pandemic behind us sooner then later.
Thank you for staying with us.