Best Western Plus Dunfermline Crossford Keavil House Hotel

Always enjoy staying at this hotel, staff are very friendly and professional, can't do enough to help you. Food is very good quality and well presented. Only slight niggle is the very small sink in room 35. less

As part of my husband's 50th birthday present I booked a night away at Keavil House Hotel. I managed to get an excellent deal for an overnight stay with dinner, bed and breakfast along with full use of the spa facilities. What a fabulous time we had. The room was very large. The tea tray was well stocked and the stock of toiletries was very impressive. There was also robes and complimentary slippers waiting for us in the room. The spa facilities were excellent. Towels were provided free of charge and everything was spotlessly clean. Dinner was outstanding. The food was freshly cooked and piping hot and portion sizes were very impressive. There was a good choice of meals, including vegetarian and vegan options. Breakfast was also very impressive. Great choice of cold food from bircher muesli to fresh fruit to cereal and pastries. The hot food was table service and all I can say is WOW!! I ordered the vegetarian breakfast and can honestly say it's the best veggie breakfast I've ever eaten. The vegetarian sausages were a real winner. Much as I wanted to I could not eat everything on my plate. My husband's breakfast of sausage and bacon was equally impressive. Staff were all fantastic. They were all cheerful, polite and friendly. Absolutely nothing was a problem or too much trouble. This is our second visit here and we will have no hesitation in returning again. A wonderful hidden wee gem. Well worth a visit. less

Good points... clean. Great pillows and mattresses. Not so good down to bad are as follows. The fitness centre is not in the hotel but separate. It seems to be a public pool with gym and crèche. I was told by staff in the hotel that it was a private member club.. but when I went there there was no one checking people in. It was definitely a free for all on the Saturday morning I went there. It was full of mums and kids doing swimming lessons ...just like a public pool. About the hotel. I couldn’t get a seat in the fitness centre due to it was so full, so I went back to the hotel for an orange juice and a browse of the newspapers. I was told the “bar” was closed until 11am ( this was 10.50am) and they don’t have newspapers. This is NOT a hotel. Also no “do not disturb” hangers on the door. The room was cold and told the heating only comes on at 4pm. What? It’s meant to be a hotel!! At Reception (after a long wait for someone to staff the desk) another guest was complaining about the lack of heating, I’m not being picky, the bar, newspapers, heating (esp in November) are the kind of thing you expect at this price point. Also in our first floor room the window catch was broken allowing people to jump out. I will NEVER come again. There is a sign saying it is low mobility people are welcome but there is no lift and you have to go down 4 steps between the car park and hotel. This place is a penny pinching excuse for a hotel. We are still here but we are not happy with the disingenuous pitch they put on the website. Remember also that the hotel is located virtually bang within a housing estate!! You can’t see this on their website. less

My partner and I have just returned home after 4 wonderful nights at this hotel. The room was lovely and spacious with the added extra bonus of a door leading to the gardens from where we enjoyed the company of several young pheasants. Breakfast was splendid with an ample selection of hot and cold to choose from. Evening meals, with 3 courses for less than £30.00 was exceptional value, especially considering the quality and standard of food presented. All the staff were so professional and friendly with nothing too much for them. We also used the pool and sauna facilities which are available free of charge to hotel guests and again we were not disappointed. As for the hotel location, it is conveniently located for visiting Pittencrieff Park, Dunfermline Abbey and Dunfermline town centre. The railway station is 10 minutes away with a regular service to Edinburgh, two off-peak returns £6.80 each. I would thoroughly recommend this hotel whether for a quiet breakaway or for commuting to Edinburgh. less

I found this place on a voucher website and when I contacted them to check the appropriate date was available I was told that I could book directly and not only would they honour the website price but they would also upgrade the room. I mentioned that the upgrade would make our stay extra special as it was an anniversary treat. On arrival we were greeted warmly, checked in most efficiently and guided tour our room. The room was wonderful! Large, comfortable, immaculate and with every eventuality catered for! There were robes and slippers and even a wee kit with cotton buds and a nail file in! Extra tea and coffee sachets were given willingly and freely and an extra biscuit thrown in for good measure. We had a wonderfully relaxing visit to the spa before a delicious supper and upon returning to our room we found a plate of sweet treats had been left for us with a happy anniversary greeting written in chocolate! A lovely surprise! Every member of staff we encountered smiled, greeted us warmly and treated us with the utmost courtesy and friendliness. I wouldn't hesitate to recommend Keavil House Hotel! less