First impression of hotel wasn't great - run down and definitely NOT a 4 star!
Checked into room 101 (an executive room)... Would hate to see a standard if that's an executive. The stairs leading to the room were filthy and badly needed a Hoover, the wooden sills outside the rooms (in the corridor) were in a similar state. First impression of room - a great size, but insulting yellow painted walls with shabby blue headboards & stained Divan bed cover.
The windowsill hasn't been dusted in a long time, as shown by the dirt after carefully moving the unwashed netting.
We ditched our bags and headed to the leisure centre (a building directly across from reception). The swimming pool was great, nice & clean. A hot tub, sauna and steam room are all included in the free access, alongside a free towel & locker. This is by far the best (and perhaps the only good) thing about this hotel.
We went for dinner (was on a DB&B inclusive rate), this was the worst meal we have had in a long time. From starter to dessert it was terrible, from the quality of the food to the lack of experienced staff. I have left a detailed review of the meal in the Cardoon Restaurant tripadvisor page.
We then went to the bar for a few drinks. The barmen are very polite, and very consistent in serving you your drinks, they seem a lot more experienced, or so we thought. The bar is described as a "cocktail lounge" in the Guest Information book. When we asked about cocktails, we were told "no we don't do cocktails, not fancy ones anyway. We can make up a screwdriver or something like that though". We stuck to our usual drink.
I pulled open the shower curtain the next morning, and was pretty disgusted. The shower VERY BADLY needs a good scrub, and the shower curtains are obviously not washed regularly (I've posted pics).
We went down to breakfast, hoping this could be the savour of the hotel. There are cold and hot options available at the buffet, and also hot options from the kitchen (poached eggs, etc).
We were asked if we would like tea or coffee and toast, and then seated at a table. A young girl arrived at the table with coffee pots and toast, and then left without muttering a word. We weren't asked if we would like any eggs, etc from the kitchen, and we never had any coffee cups or teaspoons on the table, and no staff ever approached our table again. So we went wondering round to find our own coffee cups, spoons and saucers. We then helped ourselves to the hot(ish) food display - overcooked rubbery sausages and tasteless black pudding, warm orange juice (we saw a member of staff emptying two non chilled cartons of juice into the jug)... Not quite the savour we were hoping for.
When checking out, the lady asked how everything was. When I replied saying the room could do with a good clean, she just said oh I'll pass that on.
Poor show Keavil house, poor show! less