Best Western Plus Dunfermline Crossford Keavil House Hotel

Stayed here for an evening. It was a lovely place. Had lunch on the decking to the rear of the property. It was lovely. Very good value for money. Breakfast was also really nice. Room was very large and spacious and clean. No negatives. less

Comfortable hotel at a reasonable price. Restaurant menu Ok good in some areas not so good in others. Mussels were very good I was told. Staff were friendly and eager to please though. Woken up by leaf blower at 8am, although to be fair that could have been a neighbour. Would recommend the superior room at £95 including breakfast very good value. less

My daughter held her wedding at Keavil House on 2nd June. What a fabulous day, It is a Country House Hotel, set in the most beautiful gardens. Traditional in style, not a chain, with personal service. We held the wedding in the Elgin Suite with 141 day guests and more in the evening. It is a beautiful room for ceremony and dinner. We had the drinks reception outside in the gardens - just perfect. Craig, the C&B Manager was absolutely fantastic - in the run up and on the day. He co-ordinated all our suppliers when they arrived, and on the day, kept us on track and on time - and calm when last minute nerves kicked in. All of the staff in every department were very friendly, helpful, courteous and efficient. The food was delicious. A huge well done to the kitchen brigade who had to balance timings around the speeches to keep food delicious and fresh. The serving staff, who did a terrific job serving everyone quickly and who turned the room around twice at high speed. The bar staff inside and out. It was commented on that they were brilliant with service and personalities, and guests did not need to wait at the bar. Reception who had to deal with a million questions from us and our guests and who co-ordinated rooms and ensured gifts got to the rooms for guests. The breakfast staff who brought breakfast rolls to the rooms when we were getting ready together. And who provided a plentiful, fresh, varied and delicious breakfast the next day in the breakfast room overlooking the gorgeous gardens. they dealt well with the influx of wedding guests. The housekeeping staff who worked hard to get the rooms ready for our guests. The grounds staff who presented the beautiful gardens immaculately. I could go on and on so as not to leave everyone out. Regretfully, I did not get many of the names, and in truth, every single person contributed to the success of the day. Our guests commented on how great all of the staff were. The support of my daughter on the day was wonderful. All the thoughtful touches. We have had many calls and messages to say what a wonderful wedding it was and how lovely the venue is. We cannot thank Craig, Mags and all the teams at Keavil for such excellent service from beginning to end. I did not meet the GM Alastair, although we may have crossed paths at some point on the day, and he was not on duty when we left. However, he should be proud of the team and the way they operated that day. What fantastic memories we will have. Thank you all very much. less

We stayed for two nights and the room was very large, with good storage. Some issues with cleanliness (eg extractor fan furry with dust, spider and web on the light fitting above bed), although we understand they had some staff absences the weekend we stayed, so maybe just a glitch. Staff were very friendly, although served the men in the party first and the outside tables were not cleared and there were Champagne glasses from the earlier wedding on the steps when we arrived for a snack/drink and when we left. Food very good and enjoyed by all. Excellent breakfast with lots of choice. less

Myself and (new) husband recently got married in the Keavil house hotel, I personally stayed for 2 nights, I stayed Friday - Saturday with family then Saturday to Sunday with my husband. We also had a family meal on the Friday night. The rooms were perfect, extremely comfy beds, they are to die for (and I’m a fussy sleeper) every staff member I came across were beyond friendly, from when I checked in Liz the receptionist couldn’t do any more to make me feel comfy filling me with confidence that she is there for my every need, when we went for breakfast on the Saturday it was very busy but this didn’t make us feel any less important. On my wedding day itself I was made to feel exceptionally calm but Alistair (GM) who was looking after our day, on the lead up to my event nothing was too much for Alistair even with the final little changes, the staff members that aided in the running of our wedding kept me calm providing me with little “nuggets” of information- such as lift my dress at waist so I can sit comfy, I was kept informed at each stage and everything ran smoothly and no issues. On the Sunday when we went for breakfast one of the morning breakfast staff - I want to say Connor was exceptional friendly and spent sometime chatting about our wedding and general chit chat. Finally the duty manager - Iren who I first met the Sunday prior to My wedding Who has suggested with the weather being so nice that we considered getting married in the beautiful gardens, this was the best call as it’s got so many compliments from our guests and some cracking photos, Iren also took over looking after our wedding in the evening and she was exceptionally bubbly yet kept everything running smoothly and kept us informed at every stage, I then met Iren again on the morning after, she remained bubbly and full of energy and was happy making sure we had all of our items from the wedding. I honestly can’t fault this hotel, staff members are amazing, food is lovely and the running of our wedding is beyond excellent. less