Best Western Plus Dunfermline Crossford Keavil House Hotel

Visited as a couple. Stayed two nights but to be fair if I'd know how old and tired it was, I'd have booked somewhere else. The staff in the main were lovely. Very welcoming and helpful. The leisure facilities were great, especially the pool and the gym. Really good. The restaurant was alright but I wouldn't pay £14.90 for breakfast, sorry not worth it. The room (deluxe four poster) was not nice. Old, tired, and dirty. Accessorised very barely, no nice bedspreads etc like in photos, dusty and dirty. Remote control didn't work,keys persistently didn't work. Bathroom was fine, seemed recently done. I didn't bother to complain about our issues because given the poor state of the common corridors it was clear that they wouldnt have been addressed to my satisfaction. Definitely regret paying extra for a deluxe four poster room. But as I say, the staff were friendly and welcoming and that deserves the grading. less

Hard working team who welcome and take good care of their guests. Reception, housekeeping and restaurant staff were all excellent. Food was delicious and well presented. Swimming pool was delightful, clean and safe. Will return soon. less

First time staying here! Arrived at 3pm went into reception to check in. Previously they had sent an email to complete to check in but I prefer to check in at reception however this was not an option as the girl on reception made us stand there & do our own check in online ? Strange I thought ! By this time is was now 3.15pm and our room was not ready! No apology just a mumble that they were running late ! We said we would go into bar and get a coffee whilst waiting - girl said they would come & get us when room was ready. By 4 pm I was starting to get a bit narked so went back to reception & another receptionist had a look & our room was ready - pity they hadn’t let us know as agreed ! By this time I was a bit disappointed with the hotel and lack of communication. They did however pick up the tab for the coffee. Room was nice & clean - bed was very very comfy ❤️ Leisure was outside hotel but very nice & the jacuzzi was amazing. Dinner was very nice & service was very good. Breakfast was not so well organised although the food was delicious it was let down by the waitress - who forgot the butter & hot water we asked for ! The toast & tea were stone cold by that time ! When we asked again for it - no apology. Just wee things I know but I like my tea & toast hot ! Overall it was the small things that let it down - I would definitely go back & hopefully next time the room will be ready !! less

We have stayed at this hotel several times over the years and there are many reasons we keep coming back. The rooms are large and spotless and this time was no exception. Bathroom was so clean I couldn't find a thing to moan about ;) having worked in hotels for many years I am hard to please when it comes to room cleaning.. This room was on the ground floor with the doors that open on to the lovely gardens we love that we can just have our morning tea and listen to the birds. Only issue we had was it was soo warm the second night they provided us with a fan which helped. I didn't feel comfortable leaving the windows wide open as they didn't have any restrictors so they were wide wide open. That said second night with the fan helped. Reception staff brought it very quickly. We also were woken a few times as right outside the room is creaky floor boards so it sounds like someone is at the door every time someone passes didn't make for a totally relaxed sleep for me... Hubby sleeps for the dead so he was fine haha. The breakfast was great everything cooked to our liking.. The second morning though at even 8.30 there were soo many dirty tables everywhere and they stayed that way all the the way through the 45 mins we were there, people coming in and waiting as they weren't cleared. Breakfast wasn't that busy and staff walked round the dishes rather than clearing them, not a nice impression to give but with that said staff are lovely here although some seem quite new but nothing was to much trouble at all. We ate both nights at the hotel to and the food was lovely and staff very attentive the fish deserves a special mention so lovely batter was excellent :) I wasn't to well the second night and the staff quickly arranged for my meal to be sent to my room with no fuss which I was extremely grateful for very attentive and helpful. the pool area and steam room were great also very clean. Would lovr to get a spa day here but they dont offer treatments which I think is a shame but again staff here were so friendly. We will come back as we love the place and the location is great not to far from home and still has wonderful staff who totally make this place special. The grounds and location is central but has the feeling of a quiet country escape. Next time we will try different rooms upstairs so I can get a better night's sleep :) less

Stayed here for a 2 night weekender. The staff are amazingly friendly. The breakfast is spot on and the hotel is more than adequate. It is looking very tired in places and the rooms could do with some upgrades and so could some of the public spaces. That aside. A very enjoyable stay and would stay here again less