Best Western Plus Dunfermline Crossford Keavil House Hotel

I was at a wedding nearby and had an overnight stay,The Room i was given was lovely i have stayed other places in the past and when you are on your own the room you get can be tiny but not this one you could have had a party in it. When it came to breakfast there was everything you could want, the staff were very friendly and helpful you just had to ask. less

We had our wedding at the beginning of September in the Elgin Suite in Keavil House Hotel and it was the best day ever! The staff and their service are just first class. Craig was our coordinator and he was calm, friendly and organised and everything went without a hitch. He explained the order of things clearly as we went along and it made every minute enjoyable. The bar staff were quick, efficient and always had a friendly smile for my guests. The suite is just gorgeous, beautiful decor, spacious and clean. Toilets are immaculate. We have had lots of great comments from happy guests on the way they turn the suite around with the champagne reception happening in the bar area - this is a smooth process and a perfect way for the bridal party to get photos without being interrupted. We went for the premier package that included chair sashes and table centrepieces and the ladies that organise these are the friendlisest most helpful people on earth. They helped my ideas come to life! Just so happy with the way everything went! Don't hesitate to book here! less

We stayed here for 1 night as a birthday treat and planned to treat it as a spa break but the beautician was on holiday so never got to use the salon or spa. Our executive room was large and comfortable, it got extremely warm at night but a call to reception had a fan sent to our room within minutes. We had a lovely stay in such a peaceful location. Every staff member we met from the reception to the restaurant were polite, happy and helpful an absolute asset to the place. less

Had a great visit. Nice pool, hot tub, steam room and sauna. Just one gripe about the Spa part of our visit. There were children constantly using the hot tub whilst we were there, not even necessarily being supervised by adults. I noted that children under the age of 8/9 are not permitted to used the Sauna, Steam room and Jacuzzi, but these kids were definitely about 5. We were able to use the jacuzzi so it wasn't a massive big deal, but do think these things should be exclusively for adults. Great that there were good showers and changing facility's too. Had lunch which was fantastic. Great staff and plenty of food options to choose from. Visited the bathrooms at the reception area, and unfortunately for me, overheard two of the foulest mouthed service staff I have ever heard! They were wearing chambermaid type outfits. I can use bad language with the best of them, but this was taking swearing to a new level. Got the shock of their lives when they realized I was in there with them. The hotel might want to make a point of raising this as had this been a child or a older customer, this experience could have been escalated into a formal complaint. Will definitely be back though nonetheless as my overall experience was a good one! less

Had an it is on voucher - 2 course lunch and use of leisure facilities for £18 for 2 people. Nice and clean leisure suite had use of gym sauna steam room and jacuzzi. Hairdryers provided in changing room and private showers - no need for money for locker either as these are courtesy. Decided to have buffet lunch choice of pasta chicken fish and steak pie although this had a mash topping rather than pastry which I thought was peculiar. Food tasted fresh and hot. Dessert choice fab and drinks reasonably priced. Waiting Staff seemed pleasant although my friend overheard housekeeping staff using very inappropriate language when she visited the bathroom. less