Best Western Plus Dunfermline Crossford Keavil House Hotel

Stayed here with their groupon deal which was brilliant value. Hotel itself is set in beautiful grounds and is well done up throughout. The staff are excellent all very friendly and attentive. Food is really tasty and good range on offer. Really enjoyed the health suite pool and sauna really good. Only issues were relating to cleanliness in bedroom. A few surfaces were sticky, whereas others were dusty. In the bathroom there was someone else’s used razor in the rack in shower where keep shampoo which was really off putting. Personal taste for hygiene reasons I dislike shower curtains and no hook to hang hand towel which is a bit annoying and no toilet brush. Overall bathroom could do with some modernisation. The bed however was brilliant really big and comfy. Really enjoyed stayed just a shame a few issues in bedroom. less

Can't find anything to fault this hotel for, I booked it as overnight for me and my wife a and she loved it. The hotel and it's surroundings are beautiful, the staff couldn't be more helpful. The food was cracking, it was a Groupon deal I booked so it was a smaller menu to choose from but it is the same quality and portion sizes as anyone else would get. I will be recommending this place to family and friends, if you are considering coming here, you won't be disappointed if you do. P.S. You also get access to the pool and spa so remember your swimming outfit's less

We throroughly enjoyed our stay at Keavil House Hotel. It was clean and comfortable, the restaurant was lovely, the swimming pool great, afternoon tea was exceptional! All of this being said, the hotels greatest asset was their staff! All of the staff were really friendly and helpful but a special mention to Audrey in Reception who was so genuinely lovely and gave an amazing first impression and David who was the Manager during our stay. He was really patient and professional but his humour and attentiveness really made him stand out! Myself and my daughter cannot wait to return. less

Once again we are returning home after staying for four nights at Keavil House . This was out eleventh Hogmanay stay and , once again, the standards of service, food and comfort were excellent. The staff here work together as a team to make sure that guests are well looked after, with care taken to meet dietary requirements with a good choice of food. Food is high quality and portions are generous. The rooms are quiet and comfortable with a choice of pillows available. Will we stay there again ? Of course ... already booked in for next December and again for another stay this Spring because nothing is too much trouble for any of the staff. less

We've have just returned from a New Years break at this hotel and you could tell from the minute you arrived at reception through to the staff and management team who catered for your every need that we were going to have a great stay. It would be unfair to pick out from the staff or management team any individual as they worked so well together as a team and this showed in how they treated you to insure that your stay was relaxing & comfortable. Their customer service was of the highest standard whether in the bar area , breakfast room or dining room service was always with a smile & they took the time to ask how your stay was going and if they could enhance this in anyway to make your stay more enjoyable. The breakfast was of a buffet style that did cater for all individual needs with a good selection to choose from the main dining was also of a good choice of selection and quality being presented and cooked well. The rooms were comfortable and in reasonable decor if I was to be picky then the one thing I would change is the pillows which were not very comfortable but their again I didn't mention this which was my fault as I am sure taking into the level of service I received that they most probably would have looked into what could have been done to rectify this. They also have a very nice leisure centre with a lovely pool area and gym and shower and changing area which they provide towels & lockers all areas of the hotel & leisure centre are very clean and well maintained. I would happily stay here again and would recommend Keavil House Hotel to friends & family well done to all the team you can tell that you all get on so well and work so hard as a team which reflects on how well you look after your customers if Best Western Hotel run a team of the year award then from my personal experience you deserve to win it . less