Lovely Hotel with excellent service!
14/08/2016 AlisonFen, Harrogate, United Kingdom
Stayed for four nights on our trip to Scotland with my husband and teenage son! The entire staff were great and nothing was too much trouble and anything we asked for was sorted sraight away! The Rest... more
Stayed for four nights on our trip to Scotland with my husband and teenage son! The entire staff were great and nothing was too much trouble and anything we asked for was sorted sraight away! The Restaurant staff were particularly attentive and friendly! They ensured we were well looked after even though they were busy with bus tours and other parties! The food was excellent, large portions, well presented and always hot! They do only change the menu every few months, so on a four night stay we may have struggled ( even with a specials night) however we were lucky and they changed the menu half way through our stay! I have to say the second menu suited our taste better, the Featherblade was to die for and the "puds" were fantastic. Rooms were great, really large and clean.We stayed in an interconnecting Executive room, so meant our son had his own room but we could be together easily if we needed to be. It was like having our own suit! The only critism was the showers over the bath! They were not great and kept altering temperation! Also as my son had had a Knee Operation he could not get into the bath. I had mentioned this before our stay but was told that the only walk in showers were in the disabled rooms and not interconnecting! I know my elderly mother and her friends would also struggle to get in the baths. Just a suggestion but maybe when the hotel does some alterations they could put in more rooms with walk in showers, i know an awful lot of people including myself who prefer to shower! Also i would ask for a first floor room as the floors do creak a bit and if you have unconsiderate guests above you like we did on one night of our stay it can be annoying, they woke us up at around 5.00am i really can't imagin what they were up to, however i do understand that is not the fault of the hotel. All in all though we really enjoyed our stay and would certainly return and recommend it. less
AlistairGM, General Manager at BEST WESTERN PLUS Keavil House Hotel, responded to this review
Thank you very much for your review of Keavil House. I am pleased that you enjoyed your recent visit with us and I am delighted that you would be happy to return and recommend us. I also appreciate your feedback about our facilities and take on board your suggestion, thank you. I hope you might get a chance to return to Keavil House in the future and thank you again for your review, we really appreciate it.