Best Western Plus Dunfermline Crossford Keavil House Hotel

Just had our 4 th visit here. The staff are all really helpful and friendly. The food is excellent and you better have a big appetite if ordering full English breakfast! The spa facilities are great. There are lots of interesting places to visit around the area and Dunfermline is only a few miles away. Looking forward to our next visit. less

I booked a voucher for the hotel which clearly states that the voucher is valid mon, thursday, friday and sunday. I phoned up and the hotel could only book us is for monday or thursday which is no use for anybody who might work! When i phoned up and didnt mention the voucher it was not a problem but as soon as you mentioned the voucher they could not facilitate it. Craig the manager then phoned back and told me in a condescending manager that i “had been sitting on the voucher”! Very very poor customer service and discriminating against people that have bought a voucher. Myself friends and family will not use this hotel or the voucher company again. 1 star less

Visited the Keavil recently, having got a spa/ meal voucher as a present. Stunning location.. Although the restaurant was pretty busy we still got seated/ served pretty quickly, and opted for the carvery buffet lunch (which was regularly filled up). Food was excellent and the service was friendly. Leisure facilities were great as well, just absolutely packed unfortunatley, with it being a Sunday. Would return! less

Having stayed here before for a birthday celebration we had no hesitation in booking again for my wife's birthday. We received excellent service from all the staff we had contact with especially in the bar and dining area. Food was top quality and the little tweaks we asked for in the evening and at breakfast were happily met. The leisure facilities are superb and worth a visit. We will definitely be staying at keavil house again. less

Myself and my partner got a last minute Groupon deal to get away after a hectic Christmas and New Year. Location - Lovely location and would have explored more if the weather had been better. Crossford is a sweet place and surrounding area is also lovely. Room - Disappointed. We had a plug in heater that was difficult to use to get a good temperature as it was dry and roasting when turned on and then grew cold quickly when turned off. The furniture was a bit dated and it all felt a bit grubby unfortunately. The bathroom was alright although rather unpleasantly when using the bath noticed buildup of dirt around the taps and shower buttons. It was quiet and the bed was comfortable though and there was a really great selection of tea/coffee and super nice biscuits. (we would have brought this up had it not been a discount deal) Food - The food was good standard and the haggis was particularly nice! No fish left on first night and as pescatarian had limited other options on the menu other than mac and cheese which was lovely. When I managed to get some fish it was really soggy which was a shame. Breakfast cold selection was great yoghurts, fruit juices, overnight oats and the hot options very varied and really liked being able to build your own breakfast. Veggie sausages 0/10. Service - Reception check in was incredibly quick only asked for my name then given room key. Service in resturaunt - Breakfast staff on the ball and very nice and friendly. Evening service unfortnately shocking on both evenings. The first night we waited nearly an hour to have our food served and watched and heard apologies at various other tables that had been waiting for far longer for food and drinks. We asked for our bill at 9.30, and I asked the waitress whether we had to book a table for breakfast or just walk in, and whether we had to pay for additional costs not included in our deal now or at the end of our stay. She didn't know the answer to these questions so went away to find out. She came back about 5 minutes later asking if we were DBB (at the time confusing as not used to terminology) and when we asked what this was she said as we didn't know her manager would be over to speak to us. We then waitied as the waitress as she served other tables around us, and no sign of manager. After twenty minutes of not being able to get anyones attention, we had to go up to the manager ourselves and he apologised for keeping us waiting, explaining he had been very busy. We could actually see him the entire time and he had more than enough time to pop over to our table. He actually blamed staff when I complained about how difficult it had been to just pay our bill. The second night we hoped the service would be better. My partner ordered soup, noted as served with focaccia. No focaccia arrived and she asked for some bread. The waitress said she would go and find out if she could have some bread and then simply never returned. However everything was served nice and quickly. Facilities - In another building which was no issue, quite busy as open to the ublic which we hadn't realised but enjoyed opton of a swim steam/ sauna. Bar - Cracking selection of whiskeys. less