The hotel was good but a great immprovement needs to be made to the speed of vegetables being delivered to the tables
24/08/2015 Christopher J, Stoke-on-Trent, United Kingdom
We were on a coach trip to see the "Tattoo" , the hotel was good, clean and seemed to give guests everything they would need, BUT the meal served on our first night was to say the least appalling, the... more
We were on a coach trip to see the "Tattoo" , the hotel was good, clean and seemed to give guests everything they would need, BUT the meal served on our first night was to say the least appalling, the prawn cocktail had, if you were lucky, 3 prawns, then the steak pie was served, it was beef stew with a small round of puff pastry put on top. A pie has a top and bottom of pastry, and the mashed potatoes were instant mash, and then to make matters worse the watery vegetables did not arrive until almost every one had finished their meal, the whole of our party had the same complaint. All of the rest of our meals were buffet style, and of good quality less
AlistairGM, General Manager at BEST WESTERN PLUS Keavil House Hotel, responded to this review
Dear Christopher J
Thank you for your recent review of Keavil House whilst you visited Scotland for the Military Tattoo . I really do appreciate your feedback and I am so sorry that the meal on your first evening in the hotel was not up to our usual high standards. I have already discussed your comments with my team whom I know will work hard to ensure that everything we do is of a quality suitable for a 4 star property. If I may comment on a couple of things you mention, I can assure you that we never serve "instant mash", all our vegetables are freshly prepared. The description of the "Steak Pie" is perhaps misleading as in Scotland often steak pie is served how we served it i.e. beef stew topped with a pastry lid, but I understand how you would have thought it would have been a traditional pie, surrounded in pastry, we shall certainly make this clearer moving forward on our menus. The timely delivery of vegetables is of course paramount and I do apologise this was delayed. I am however pleased that you enjoyed the rest of your week at the hotel and thanks also for your comments about the hotel in general.