Really old and tired
Visited as a couple. Stayed two nights but to be fair if I'd know how old and tired it was, I'd have booked somewhere else.
The staff in the main were lovely. Very welcoming and helpful. The leisure ... more
Visited as a couple. Stayed two nights but to be fair if I'd know how old and tired it was, I'd have booked somewhere else.
The staff in the main were lovely. Very welcoming and helpful. The leisure facilities were great, especially the pool and the gym. Really good. The restaurant was alright but I wouldn't pay £14.90 for breakfast, sorry not worth it.
The room (deluxe four poster) was not nice. Old, tired, and dirty. Accessorised very barely, no nice bedspreads etc like in photos, dusty and dirty. Remote control didn't work,keys persistently didn't work. Bathroom was fine, seemed recently done. I didn't bother to complain about our issues because given the poor state of the common corridors it was clear that they wouldnt have been addressed to my satisfaction. Definitely regret paying extra for a deluxe four poster room.
But as I say, the staff were friendly and welcoming and that deserves the grading. less
Russell Imrie, Owner at Best Western Plus Keavil House Hotel, responded to this review
Dear Fionascott_11
Thank you for your review following your recent stay. Although I am delighted that you were complimentary of our team members and our health club, I am disappointed that you considered the hotel to be old and tired. We are a traditional country house hotel and we are not a modern hotel. We have indeed renovated our bathrooms but I am very sorry if you experienced a less than perfect bedroom. We will address any housekeeping standards immediately as these are not our normal standards,
Thank you.
Jason Doga
General Manager