Itison Voucher Spa and Lunch
18/09/2016 bee04121981, Glenrothes, United Kingdom
Had a great visit. Nice pool, hot tub, steam room and sauna. Just one gripe about the Spa part of our visit. There were children constantly using the hot tub whilst we were there, not even necessarily... more
Had a great visit. Nice pool, hot tub, steam room and sauna. Just one gripe about the Spa part of our visit. There were children constantly using the hot tub whilst we were there, not even necessarily being supervised by adults. I noted that children under the age of 8/9 are not permitted to used the Sauna, Steam room and Jacuzzi, but these kids were definitely about 5. We were able to use the jacuzzi so it wasn't a massive big deal, but do think these things should be exclusively for adults.
Great that there were good showers and changing facility's too.
Had lunch which was fantastic. Great staff and plenty of food options to choose from.
Visited the bathrooms at the reception area, and unfortunately for me, overheard two of the foulest mouthed service staff I have ever heard! They were wearing chambermaid type outfits. I can use bad language with the best of them, but this was taking swearing to a new level. Got the shock of their lives when they realized I was in there with them. The hotel might want to make a point of raising this as had this been a child or a older customer, this experience could have been escalated into a formal complaint.
Will definitely be back though nonetheless as my overall experience was a good one! less
AlistairGM, General Manager at BEST WESTERN PLUS Dunfermline Crossford Keavil House Hotel, responded to this review
Thank you very much for your review of Keavil House when you came for our Club & Lunch voucher offer. I am delighted that you enjoyed your visit and thank you for your very positive comments. Please do, however, accept my most sincere apologies for my unprofessional staff, I shall certainly deal with this today. Thanks again for your review, we really appreciate it.