Best Western Plus Dunfermline Crossford Keavil House Hotel

Very disappointed with hotel menu for Gluten Free special diet when staying for dinner bed and breakfast with friends. I checked when booking and on checking in whether the hotel dining would cater for gluten free diet. 3 different members of staff were definite that their chef would provide a full gluten free menu. They were totally wrong! I was angry when at dinner, we were given the normal menu with numerous ink deletions! There was very little left to see on the menu, no choice or alternative was offered. It was a case of gluten free not available and I was unable to get a three course dinner which had been paid for. I made my complaint on checking out but only told my comment was noted. I would have expected 4 star hotel would have better service. less

So this is our 2nd visit to Keavil House we checked in on the 5th and out on the 7th. We previously stayed for our 1st wedding anniversary and had a great time. We called to make a reservation. We got the winter deal, dinner, bed and breakfast. Paid in full. We requested the room with patio doors. Nothing was mentioned that the room we were reserving did not have the patio doors. We then had a telephone call for a further £30.00 to reserve the room we wanted. I was furious and stated so at the time of the telephone call. It was met by an explanation of the staff that were on duty did not know the room grades. I could request the room without paying, but take the risk of losing out. This completely dampened the trip before we even left. Check in was easy. Staff were lovely during our visit. Food was excellent and we were served with the very professional Mags she was lovely. Breakfast is buffet style and has everything you could possibly want for a breakfast regardless of your dietary requirements. I dare say its covered. The bonus of this weekend was there was no weddings on, as it can be noisy as experienced on our previous visit. We are a young couple that work fulltime so when we go away its for rest! We prefer the rooms with the patio doors as there is nothing worse than not being able to sleep. Including it looks out onto a nice garden. Beds are very comfortable also. Rooms are modern and are stocked well with a tea tray and complimentary soaps and shampoo. Nail file saved the day for me this was a plus. Only suggestion would be a fridge however small would make a difference. We used the the facilities whilst there and enjoyed it and found it relaxing. Would we come back? Yes, we had a relaxing stay it just got off to a bad start for us. Everything was flawless during our visit. less

We stayed one night in this lovely hotel. The staff were very approachable and friendly. The food was of excellent quality and the service to match. The pool in the leisure centre is a good size. We will definitely return less

Excellent stayed over night for a tribute for Mars/ Murs arrived at 1pm just in time for a small refreshment before lunch it was delicious, used the swimming pool and spa it was very relaxing, couldn’t fault anything, i definitely recommend to give it a try don’t think anybody could be disappointed with this hotel less

This was a very comfortable hotel at a great price. Nice large room and good location. My husband enjoyed the use of the pool too. Highly recommend. The beautiful grounds added to the general ambience. less