Best Western Plus Karitza

We were a family of 3 who took 2 rooms for 2 nights. Rooms were small but clean and tastefully finished with a comfy bed. However, my TV did not work and while the duty receptionist's response was very quick her efforts and given alternatives were in vain. The safe deposit box was also not functioning. She said she would get them attended to the next day. When I followed up the next day after a day out she had obviously forgotten. But what was annoying/insulting was that her colleague ( an older person) said that it was a Saturday and they could not expect to have a technician come in all the way from Paris to fix the TV! Really? Do they not have a house technician or a locally based one? Hard to believe such a story. Upon check out this person offered a waiver on the tourist tax. Could they not have offered something more appeasing like a bottle of house wine? Two nights without the TV (important when one can't sleep or read in bed) are too many. Also the toilet flush did not work on the morning of departure! less

We stayed here for two nights. The breakfast and dinner here were delicious! The staff were super helpful. It is within walking distance to center city. The room I had was on the smaller side, but that is to he expected. It was very clean and orderly. We really enjoyed our stay here, and we would definitely return! less

This place is so easy to get to from the airport or motorway and Biarritz can be tricky for the first timer. The hotel also has good parking which again can be difficult in Biarritz. From the carpark you also have direct access via lift which is also great. But you have to check in first to access the car park but this was not a problem here which has been at another hotel in Biarritz do to parking issues. The staff are really nice and helpful and nothing is a bother. The hotel also is just an easy walk into the town centre and beaches but if you are elderly or not so fit it is uphill on the way back but doable if your not in a hurry. The rooms are clean and comfy and I slept well during my stay. The breakfast buffet had plenty to offer and there was options for all tastes. I had a small light supper and the food was really good and not expensive. Just around the corner is a supermarket for any bits and pieces you might need and if you need to do laundry there is also a new laundrette next to the supermarket. I will use here again as I travel to Biarritz once a year for work and after trying other hotels in the area this is the best for me. less

We Recently Stayed at Best Western Plus Karitza. The Room Was Small But Well Appointed. The Bed Was Very Comfortable. The Room Itself Was Decorated To A High Standard And The Staff Were Very Helpful And Friendly. less

In town for one night, the hotel is clean and offers a variety of services, some you can register for ahead of time like parking and restaurant reservation. I did both but found out when I got there that the restaurant was closed for the week-end though on the website it only mentioned it being closed on the Friday night. The breakfast is OK but the coffee weak. less