Large room, very loud
06/05/2018 SLKay, Vancouver, Canada
This hotel overall was fine. The room was spacious, offered sufficient parking, and provided hot breakfast. My issue was that both nights I had to call down to the front desk regarding excessive noise... more
This hotel overall was fine. The room was spacious, offered sufficient parking, and provided hot breakfast. My issue was that both nights I had to call down to the front desk regarding excessive noise, after what I would consider quiet hours (11pm). While the hotel staff did address the noise which I appreciate, and I understand it was not their fault, it did make my stay not enjoyable. I was here for busy days of work and needed sufficient rest. I would not say this hotel is bad, it just happened to not be a great stay. The beds were comfortable, the bathroom was a good size, room was clean. I was on my own, however I think as a double occupancy, the beds were on the small size. My coworkers who were on the floor below me had told me they could also hear the noise from my floor. less
Tim R, General Manager at Best Western Plus Kamloops Hotel, responded to this review
Thank you for your review. We are sorry you had a problem with a noisy guest during your stay. That is not the norm at the hotel and yes, our staff tried to keep that room quiet as possible during the weekend as we had a few guests complain. A threat of eviction did finally keep the peace.