Dirty bed linens
19/11/2017 Margaret C, Moss Point, Mississippi
When We arrived the front desk clerk was very nice. We checked in and put luggage in room and left. When we entered the room it was muggy feeling and the air smelt. The fan was blowing but no a/c and ... more
When We arrived the front desk clerk was very nice. We checked in and put luggage in room and left. When we entered the room it was muggy feeling and the air smelt. The fan was blowing but no a/c and we turned on a/c before leaving. Upon our arrival back to the hotel to get ready for bed I saw mold around the shampoo canisters and on tile surrounding the tub. Cleaned as I could with hot water and a wash cloth. Turning back the linens I see strands of hair, lipstick and other makeup on comforter, sheets and pillow case. I call the front desk to express my concerns and request new linens. This is the same clerk that checked us in. She immediately expressed concern and apologized and promptly brought us new linens. Upon check out, this was a new clerk, the front desk clerk seemed unconcerned with me as she sat on her phone in the breakfast area. As I stood there waiting another employee had to get her attention and she took her time to get up and come check us out. She even seemed bothered by the fact I asked for a printed reciept. Overall worse experience ever at a Best Western and the Jackson area. I will not be returning to this hotel upon future stays. less
Dave P, Manager at Best Western Plus Jackson Downtown-Coliseum, responded to this review
Thank you very much for bringing this to our attention. I have scheduled maintenance and housekeeping meetings to see what went wrong with your stay. In addition, we are taking immediate action to check all rooms for any issues and will be monitoring our housekeepers to make sure we do not let this happen again. Thank you once again for your feedback. We hope you give us another chance to serve you in the future.