Best Western Plus Jackson Downtown-Coliseum

My great aunt turned 83 and I haven’t seen her in quite a while. After driving 16 hours straight, my family and I arrived in Jackson MS exhausted and hungry. The manager Akiya was warm and welcoming. She recommended places where we could get a quick and delicious bite to eat and ensured we got what we requested when originally booked our stay, adjoining rooms. When we saw her again during breakfast the next day, she greeted us with a smile and recommended cool places to check out in Jackson. The rooms were spacious, beds were comfy, breakfast was good parking was no hassle, and the AC worked well. This will be our family’s hotel of choice when we come back and we plan to visit often. less

When we checked in at 10:00pm got to our room it had not been cleaned. Beds were unmade and trash everywhere. Got a different room and it was clean- beds comfortable. Hot breakfast was not good. We did like that it had a locked gated area that you parked in. Front desk staff on the phone and in person were all very nice and helpful. Would recommend less

It definitely has pros and cons Pros: Laundry Nice gym Clean beds Complementary breakfast Microwave and fridge worked Cons: Front desk service is lacking Pool is disgusting Ice machine broken It was a decent hotel, good for a night but probably not an extended stay. less

The hotel room smelled and the beds looked liked someone had slept in them. The remote control was not sanitized and it normally is. The bathroom had mold in the shower and on the floor. The light fixture in the bathroom had bulbs out. There was brown liquid and white foam floating in the swimming pool. The sidewalk in the back of the building had white globs of papers all over the place. less

First off, the location isn't very welcoming. There was a guy constantly walking around outside the gates on the streets as if he were begging for money. The hotel is gated & you can only access parking with your room card key. Front desk was pretty nice & quick check in. After checking in, we learned one of the gate's keypad wasn't working and the other keypad took awhile to even accept the key card. Parking wasn't bad. Our room was on the first floor which was a plus. Upon entering the room, it smelled of stale stinky feet. The decor a bit off & the sofa cushions looked stained & very used. The bathroom was not in the best shape, the tile was hanging off the tub's wall & it was mold black spots all around the tub. The only good thing about this experience was the king bed which was very comfortable and allowed me to get adequate rest. The breakfast is a grab and go due to Covid restrictions yet when checking out housekeeping were roaming the halls without masks on. I miss the hot breakfast buffet. Right across the street was Waffle House and Whataburger also a gas station as well. These places aren't very inviting. Down the street not far was Wendy's and few other fast food restaurants. This wasn't the best experience but we love staying at Best Western and will continue to use them in the future just not this location. less