Remember your parents told you..."Don't Judge a Book By It's Cover"?
11/08/2017 CSweat3, Atlanta, Georgia
My wife and I changed logistics on our 30th Anniversary trip and needed to find a decent hotel in Inverness for a few days...unfortunately it was the August tourist frenzy AND the week of the local Hi... more
My wife and I changed logistics on our 30th Anniversary trip and needed to find a decent hotel in Inverness for a few days...unfortunately it was the August tourist frenzy AND the week of the local Highland Games festival. So like I suspect many Americans, I was a little apprehensive about booking a Best Western for several nights of a once and a lifetime trip. I'm so glad we did though! From the moment we walked in these people have been the most warm and genuinely inviting we've ever encountered in our travels. They go out of their way to ask if they can do anything more and to a person are always quick with a smile. I had mentioned in our booking thru Expedia that we were on our Anniversary and when we arrived there was a nice bottle of bubbly waiting and literally every staff member we met for two days congratulated us on our anniversary and asked if they could help make it more special.
I work in the hospitality industry and am inundated with customer reviews/suggestions...which we appreciate in helping us improve...so I'm most happy to be able to provide a 100% glowing recommendation for these folks. Nice clean rooms, good local food and the nicest people you will find anywhere.
Thanks for making our stay memorable in a way we would never have imagined with your exemplary service and hospitality! less
GCGM-Inverness, Owner at Best Western Plus Inverness Lochardil House Hotel, responded to this review
Thank you very much for your very kind words. It was really nice to chat to you this morning and for you to say how happy you had been with your stay.
We all try our very best to look after our guests and clearly we pleased you.
I have heard before about the BW reputation in the US - we are not like them !!