Outstanding Customer Service
24/05/2019 JennX24, Toronto, Canada
Shout out to Alice and Carlos at the best Western in formed such a warm welcome and making us feel like a valued customers when we checked in Alice could not have been more conscientious introducing h... more
Shout out to Alice and Carlos at the best Western in formed such a warm welcome and making us feel like a valued customers when we checked in Alice could not have been more conscientious introducing herself as well as advising the name of the night manager . Her welcome was one that 5 star hotels would find hard to match as it was so very genuine and warm.
Room was much nicer inside than appearance outside, bed very comfy, little office/coffee nook and very clean bathroom. The pool is nice and the hotel is.a short walk to the beach but you have to go over an overpass. Breakfast this morning was limited to continental S the hotel is renovating that area. Selections included the usual bagels, croissants, packages of oatwitg a variety of extra toppings, fruit, pastries, yoghurt, cream cheese and a tiaster. Only thing missing was milk which Carlos explained they weren’t able to accommodate due to the renovations however he went above and beyond and arranged with a lovely lady also was working in the kitchen area to run out and grab some milk for us for my husband who had brought his own cereal for special dietary reasons Carlos also offered a ‘grab bag’ breakfast to go which is another option during the breakfast area renovation.
Wow this is exemplary customer service - Best western should be so proud of the team at this location !
Thank you for a lovely is short stay ! less