Excellent Location/Bad Management
I have been staying at this property for more than a decade. When the hot tub broke, they just filled it in with concrete, which was a disappointment, but the location is so ideal that we continued to... more
I have been staying at this property for more than a decade. When the hot tub broke, they just filled it in with concrete, which was a disappointment, but the location is so ideal that we continued to stay here every year. This year I was sad to see it start to decline. They pool was closed "for maintenance" indefinitely, even though there didn't appear to be anything wrong with it...The management is clearly not concerned with customer satisfaction. The room was clean, and the staff was friendly and efficient, so I would still recommend it. The location can't be beat, but the management needs to treat the workers and customers with more respect. The breakfast options were weak (even considering covid restrictions), and they need to open the pool for the summer months at least! less
CARLOS CRUZ-AMPUDIA, General Manager at Best Western Plus Inn Of Ventura, responded to this review
We are pleased you enjoyed your past stays with us and took advantage of our proximity to local points of interest just minutes away in the downtown district.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 805 648-3101
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Plus Inn of Ventura