Unimpressed. Would Not Stay Here Again.
We were disappointed upon check-in to learn there were no first floor rooms available, as we both have disabilities. Nor was there an elevator. When we asked for assistance with our ONE suitcase, pers... more
We were disappointed upon check-in to learn there were no first floor rooms available, as we both have disabilities. Nor was there an elevator. When we asked for assistance with our ONE suitcase, person who checked us in told us no one could help us due to liability reasons. Fortunately for us, one of the housekeeping staff members assisted us when we asked her directly.
The floor plan of the room was ideal with the sleeping and resting area (a chair) separated by a wall divider from the bathroom, closet and desk area. Appreciated the refrigerator and microwave in the room.
The bathroom sink was very slow to drain even when just brushing our teeth.
There was a huge stain n the carpet as we entered the room. Very unappealing wondering what was in the carpet. We wore shoes in the room at all times.
The continental breakfast was ordinary and to be honest, I suspect it gave me food poisoning so I personally would recommend passing on it.
Fortunately the property is conveniently located just a few blocks away from the main drag, which is lined with restaurants. Go there instead!
The pool was not open to guests and this was not disclosed until we arrived. Probably would not have used it after seeing homeless people congregate night and day around the seating outside the pool entrance.
Even though our schedule permitted us to stay several nights, we only stayed one night as there was absolutely nothing about this place to keep us (especially at nearly $200/night). When passing through this area in the future, we will find another accommodation. less
CARLOS CRUZ-AMPUDIA, General Manager at Best Western Plus Inn Of Ventura, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will speak to our housekeeping staff as well as maintenance regarding the carpet stain and slow drain respectively.
Thank you for your compliments on our rooms amenities and layout!
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Plus Inn of Ventura