Well, I guess that no oyster is without it's grain of sand. My advice is, for all of you ladies who are married, yet chose to retain your maiden name on your ID, you had better change it to your husband's, if it does not match your credit cards. I had booked and paid for 2 nights at the Best Western Plus, a couple of months before, in the happy anticipation of going to the Safeway Open, with my long time friends. Upon arrival, I presented my credit card, and ID, and I almost thought that the young woman who was the concierge, was not going to give me a room !!! 3 very tense minutes passed, as I explained to her, that I am married, and thus, I had two last names ! I almost thought that I should have called the credit card company, to verify my address. After the uncomfortable silence, She rather imperiously informed me that she would grant me a room, which made me feel like she was some queen, --- talking down, - to me,--- the lowly subject. Some of my happiness of arrival was taken away, and I felt a bit unwelcome. Well, I got my key, (hard earned), and went up to my room. Security to get into the hallway, and then, to the room. I did like that. Once in the room, It was better than I had expected ! Well-appointed, large, nice colors, very clean, and up-dated. Quiet, and everything that I could want. It was worth the fight, to get past the concierge. I have stayed at 10 hotels in the the past year, and this is the first time that I have encountered such a upsetting happening. But, I calmed down, and had a marvelous 2 days with my friends, and resting, at the Best Western Plus, at the Vines. I would return, but next time, armed with a permission note, from my husband ! less
JordanL2320, Manager at Best Western Plus Inn At The Vines, responded to this review
I do apologize that you experienced this situation We take our guest's security very seriously and have policies in place that the front desk staff must comply with to ensure credibility of your accounts. Thank you for taking the time to share your experience with us as we are always looking for ways to continually improve. Thank you so much for choosing to stay with us and we hope you do return for another girl's trip soon!