Best Western Plus Inn at the Vines

100 Soscol Avenue, Napa, California, 94559-4010, United States
based on 856 reviews Trip Advisor Logo
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Best Western Plus Inn at the Vines

After a long day of guests are welcomed into relaxation mode, compliments of this luxury Napa hotel.

This Napa hotel is a consistent Best Western Award Winner for outstanding quality, design and customer service. Guests enjoy the comforts of
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Inn at the Vines

Traveller Overview:
4.0 Rating: 856 reviews
Excellent 40%
Very Good 42%
Average 12%
Poor 3%
Terrible 1%

Nora_Olsen, wrote review 06/07/2020

Clean and comfortable

Comfortable rooms, clean and COVID conscious. Pool access for only two groups at a time, which allowed for social distancing when sun bathing etc. Efficient and friendly staff. Good value. Would defin... more


martyaxelson, wrote review 21/06/2020

Not Serious About Cleanliness or Service

The check-in process took too long due to some computer problem. When I got to my room I found a half drank bottle of coke and a half drank bottle of water. During the COVID-19 Pandemic, ridiculous.... more

Owner Response
Sunshine00064660470, Manager at Best Western Plus Inn At The Vines, responded to this review
Dear Mr. Axelson, Thank you so much for taking the time to answer my phone call today. We appreciate your loyalty to Best Western and our property, and are deeply sorry for the experience that had on your last visit. Our property has recently implemented the We Care Clean Program, which implements even stricter guidelines for cleaning and inspecting rooms. I can understand the frustration of how things have changed through Covid-19, one of them being what our property is able to offer our guests for breakfast options. Currently our property is offering a prepackaged grab-and-go option, in addition to a 15% off coupon for the on site Denny's Restaurant that can be used as many times as you choose to dine there during your stay. We hope that you will give us the opportunity in the future to provide the excellent customer care that you deserve. --Jordan Losea, Assistant General Manager

Mike M, wrote review 26/05/2020

old and on the way

older place but very nice, quiet, only complaint to nit pick is poor channel selection, very quiet for the half dozen rooms filled that night, a good buy in Napa. interesting check in due to Covid 19,... more


Dawn M, wrote review 24/05/2020

Good property, good people, good location

The rooms are very spacious, employees are very helpful and professional. The property is very clean and a good location with easy access to shopping, eating and wineries. I was unable to utilize the... more

Owner Response
Sunshine00064660470, Manager at Best Western Plus Inn At The Vines, responded to this review
We are very happy that you enjoyed your stay with us! Thank you for understanding that due to the regulations we were not able to have to pool open, however it is available for use now so you will have to return! Hope to see you in the future. Cheers!

JeffH2195, wrote review 11/02/2020

work in Napa CA

a construction project in Napa brought me to Napa for several week at the beginning of 2020, Best western is my go to Hotel chain, and this one was not a disappointment. the rooms were clean, quiet, c... more

Owner Response
Sunshine00064660470, Manager at Best Western Plus Inn At The Vines, responded to this review
We hope you do! Please come back and see us again soon.