Overpriced Hotel in a Bad Location
07/11/2017 garymH101OG, Napa, United States
This hotel is significantly overpriced in my opinion. It is poorly located with a loud air conditioner in the room that woke me up several times during the night and the hotel has few amenities. Ver... more
This hotel is significantly overpriced in my opinion. It is poorly located with a loud air conditioner in the room that woke me up several times during the night and the hotel has few amenities. Very Very Poor in my opinion and I would never ever stay there again. less
Genafer V, Director of Sales at Best Western Plus Inn At The Vines, responded to this review
Thank you for taking time to write a review upon your departure. We truly value all of our guests feedback and we use it to improve our operation. It sounds like the accommodations were not what you expected and for that I apologize. Our goal is to provide comfortable and friendly environment for all of our guests to enjoy. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 707-257-1930, ext 150.