Best Western Plus Humboldt House Inn

Excellent Breakfast and great Breakfast staff. Hotel needed some work in the cleanliness department.Follow up on TV issues not done, and the room was unfortunately pretty noisy by the neighbors. This Best Western is usually very nice but, was surprised on this trip on how some of the areas have slipped. No recognition for being a Diamond Member both on arriving or leaving? less

I drove all day in the rain and arrived around 6:00. My room was down the elevator by the pool. It was spacious, clean, and comfortable with a small patio. I walked out the back door to relax in the hot tub, which was out by the pool and nice and hot! I did not swim, but the pool was heated and sparkling clean (cleanest hotel pool I've ever seen). I was sure I missed the cheese and wine, but the very nice lady who was serving stayed late to accommodate a couple, and she was willing to stay even later for me. I had not stopped to eat all day trying to make it to the hotel by dark, so I was very happy to have some food. She brought me a plate with salami and cheese including Brie, olives, and a glass of red wine. What a treat. Very clan and comfortable hotel with friendly and caring staff, especially the cheese and wine server. I really enjoyed my stay and will return again. less

Our stay started off good until our daughter showered and the tub had a leak and flooded the bathroom. The front staff were very accommodating and moved our room and gave us 10% off. Then all hell broke loose when we went to go to bed in our new room and found that the beds were made...but, the sheets were not changed from the previous person. I took pictures of what was in the beds...but, they do not do it justice. There was dirt, sweat marks and not sure what else we saw (I’m not kidding)...at that point we were so disgusted, we decided we were done and moved hotels. The front desk staff were understanding and refunded our money. less

We stopped here on the way to the Oregon Coast. Garberville is a tiny town on the 101 and by the time we arrived, 6pm on a weekday, it was pretty much all shut down. We had not made advanced reservations and asked for a room near the hot tub. It took a while to find our first floor, subterranean room, but the front desk guy was really helpful. Daughter didn't use the hot tub too long, it was freezing outside. The highlights for me were the wine and cheese reception, our hostess was a kind lady from Austria, and the locally made Humbodlt coffee in the morning. Got 15% off using our AAA card, great price! less

We reserved a room while traveling through the area. They sold us a “lovely king size bed room with balcony overlooking pool with Mountain View” . Because we booked same day, they checked to make sure it was available, yes. Then they explained there was no cancellation because it was same day. Understandable and ok. They took our credit card and got their money for this ”lovely room”. We told them our approximate arrival time. Then we called back later and updated the arrival time as we had very bad traffic issues on the road. They said fine, they were open 24 hours and would be expecting us. Then, when we did arrive,about 9 p.m., suddenly the room we had already paid for was not available. Their excuse was that we came so late it had been given away. They gave us a dirty, stinky, noisy room directly across from office, street side, in view and earshot of a loud bar. They used a typical bait and switch on us. I feel that if I pay for a room, with no refund or cancellation, that room is guaranteed to me. They got our money, then sold the better room again to someone else and shoved us in the room they couldn’t sell. I would not stay here again. Ever. less