LOCKED DOORS?!
I'll not only never stay in Howe, Indiana with BWP again, I'm done with the BRAND. Doors locked, night staff locked out with me... she borrows my phone to attempt a remedy, realizes she doesn't know t... more
I'll not only never stay in Howe, Indiana with BWP again, I'm done with the BRAND. Doors locked, night staff locked out with me... she borrows my phone to attempt a remedy, realizes she doesn't know the number of the person she needs to find. I find accommodations across the street at the Hampton, and when I call to obtain a refund since I COULDN'T ENTER THE BUILDING, I'm directed to visit the next morning to secure a cancellation/refund some 7 days hence. When I arrive the next morning, staff informs me the night manager claimed I NEVER SHOWED UP, so she indicates she'll be keeping my reservation payment. Probably not the thing to tell a litigator, one who notices there's a SECURITY CAMERA OVER THE DOOR, and unless THAT TOO was non-operational, BWP has a PROBLEM... less
bwhowe, General Manager at Best Western Plus Howe Inn, responded to this review
Dear Guest we appreciate your feedback. We are very sorry that you were unable to enter the building and we would like to extend our sincere apologies. Young lady working the desk walked outside to change the trash and she did not realize that the door was off the track and the door jammed on her while you pulled in. She had the doors opened shortly. When you have stopped at the property in the morning we have processed the credit for you immediately while you were at the desk. We had remedied the situation at that time and we did advise you that it might take few days for the credit card company to clear the charges but we took care of this at the property level. Please check your e- mail we have forwarded the detail of void and credit to your credit card. If I can provide any assistance please don’t hesitate to contact me directly 260-5622880