Best Western Plus Hovell Tree Inn

614 Hovell Street, Albury, 2640, Australia
based on 1274 reviews Trip Advisor Logo
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Best Western Plus Hovell Tree Inn

Perfectly positioned on the Murray River, the Best Western Plus Hovell Tree Inn is an unbeatable venue for corporate conferences, events, meetings and weddings. Our hotel is easily recognized by its large bay windows overlooking landscaped gardens. T show more

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00

Reviews of Best Western Plus Hovell Tree Inn

Traveller Overview:
4.5 Rating: 1274 reviews
Excellent 65%
Very Good 28%
Average 3%
Poor 0%
Terrible 0%
Rating

tm190168, wrote review 22/03/2020

Friendly and enjoyable stay

We stayed here overnight on our trip from Sydney to Melbourne and were so happy we did. The rooms were spacious, comfortable and clean. Staff friendly and helpful. I would recommend this hotel to anyo... more

Rating

je555977, wrote review 14/03/2020

Excellent customer service and comfortable stay

Very comfortable beds, generous sized rooms. Room service meals were excellent. Customer service was brilliant and staff could not be more helpful. Great for an overnight stay and would consider for l... more

Owner Response
INZGROUP, Manager at Best Western Plus Hovell Tree Inn, responded to this review
Dear e555977, Thank you for your recent stay at the Hovell Tree Inn, we appreciate you taking the time to review our TripAdvisor page. Thank you for commenting on our professional and friendly team. We pride ourselves on delivering an overall hotel experience for our guests - we have an excellent and welcoming team, well appointed and comfortable accommodation, great amenities and facilities as well as positioned in an ideal and convenient location. We look forward to the next time you're in Albury visiting us. Kind regards, Genna Inzitari
Rating

mareeandrews2019, wrote review 13/03/2020

Below standard

Professionalism. How do you accept negative feedback? Positively, caring listening to person taking the time to do this? I received a dirty glass? Then when I asked for a replacement glass, I received... more

Owner Response
INZGROUP, Manager at Best Western Plus Hovell Tree Inn, responded to this review
Dear Maree Andrews, Thank you for your feedback, we're sorry we didn't meet your expectations. It's great to hear you found Emma, also our Assistant Manager, to be super helpful. She goes above and beyond for our conference delegates. I can assure you we take cleanliness very seriously. The glasses were all replaced straight away and the soap dispenser was fixed immediately. Housekeeping were deployed immediately after your concerns were expressed to reception as well. We had lovely feedback from the conference facilitators and attendees, so it's a shame you didn't personally, have the same experience as the rest of the group. All the best, Genna Inzitari
Rating

trev72020, wrote review 12/03/2020

Highly Recommend

Lovely clean rooms, comfy bed and welcoming staff. We have stayed at the Hovell Tree Inn on a few occasions - it is our go to place when we are travelling up North, we have never been disappointed an... more

Owner Response
INZGROUP, Manager at Best Western Plus Hovell Tree Inn, responded to this review
Dear trev72020, Thank you for taking the time to review our TripAdvisor page, we're thrilled to have you stay with us time and time again. Firstly, thank you for the wonderful compliments. Our team do a wonderful job and we are constantly commending them on their efforts, spanning from reception, housekeeping, restaurant and maintenance teams. We look forward to the next time you're staying with us. You're welcome back anytime. Best wishes, Genna Inzitari
Rating

Y3197WNpaulh, wrote review 05/03/2020

Stayed

On my way to Melbourne from Queensland had a overnight stay at this hotel arrived in Albury was raining very heavy this hotel had undercover parking which was appreciated with the weather even though ... more

Owner Response
INZGROUP, Manager at Best Western Plus Hovell Tree Inn, responded to this review
Dear Y3197WNpaulh, Thank you for taking the time to review our TripAdvisor page and for staying with us upon your recent visit to Albury. Thank you for commenting on our wonderful customer service skills here at the Hovell Tree Inn. We are a very popular destination for guests passing through Albury en route to other cities. We offer all you need in an overnight accommodation: comfortable hotel rooms and wonderful on-site restaurant; the Hovell Bar and Grill. Undercover parking is certainly an added bonus in wet weather. We look forward the next time you’re staying with us. Kind regards, Genna Inzitari