Best Western Plus Hovell Tree Inn

614 Hovell Street, Albury, 2640, Australia
based on 1267 reviews Trip Advisor Logo
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Best Western Plus Hovell Tree Inn

Perfectly positioned on the Murray River, the Best Western Plus Hovell Tree Inn is an unbeatable venue for corporate conferences, events, meetings and weddings. Our hotel is easily recognized by its large bay windows overlooking landscaped gardens. T show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 10:00:00

Reviews of Best Western Plus Hovell Tree Inn

Traveller Overview:
4.5 Rating: 1267 reviews
Excellent 65%
Very Good 28%
Average 3%
Poor 0%
Terrible 0%
Rating

Howard L, wrote review 17/02/2020

Uncomfortable night

Air conditioning in room was faulty. A move to another room found the air conditioning unit barely working at all on a very hot night. We felt basic maintenance was lacking and receptionist appeared d... more

Owner Response
INZGROUP, Owner at Best Western Plus Hovell Tree Inn, responded to this review
Dear Howard L, Thank you for your recent stay and for the feedback. Firstly, on behalf of the team and I, we apologise for the air-conditioning not functioning correctly. Our air-conditioning units have been copping a beating this summer, we conduct regular maintenance on the devices, however they tend to struggle on really hot (40 degree +) days. Nevertheless, we take all feedback on board and are conducting a full audit on all our units. Hope we can be given another chance to redeem ourselves in the future. All the best, Genna Inzitari
Rating

MFoley0505, wrote review 14/02/2020

Greediness overshadowed Facilities

Very disappointed with service on a recent 2 hour visit. Checked in early evening only to have to leave within 2 hours as bushfires were threatening our trip home. Was happy to pay our night’s accomod... more

Owner Response
INZGROUP, Owner at Best Western Plus Hovell Tree Inn, responded to this review
Dear MFoley0505, Thank you for your feedback, we're sorry to hear your home was affected by the bushfires. We are a family business and pride ourselves on having a great reputation in the town. We have been very accommodating to guests affected by fires, offering much flexibility to online bookings. I am disappointed with your review. I have spoken with our management team and they aren't across a booking such as yours. As I have been personally receiving endless calls and messages regarding abrupt cancellations, I can't find one that resembles yours..... As you didn't book direct with our hotel, we encourage you to contact the online website you booked through to discuss a refund on breakfast. Our team would have definitely communicated this to you upon departure. All the best, Genna Inzitari
Rating

peterandgudrun, wrote review 28/01/2020

Great place to stay in Albury

Great accommodation with friendly staff. Service is excellent, the motel is close to town and close to all amenities.Situated across from a parkland in a quiet location. It also has undercover parking... more

Owner Response
INZGROUP, Owner at Best Western Plus Hovell Tree Inn, responded to this review
Dear peterandgudrun, Thank you for choosing to dine in the Hovell Bar and Grill and for taking the time to review our TripAdvisor page. Thank you for your kind feedback on our staff customer service skills. The Hovell Tree Inn is situated in the ideal location - surrounded by parkland and the Murray River, close to the NSW/VIC border and just a couple of blocks away from the CBD of Albury. Uncover parking is an added bonus in the summer months! We look forward to the next time you dine with us! Kind regards, Genna Inzitari
Rating

Impressed113, wrote review 25/01/2020

Great place to stay

Best Western Plus Hovell Tree Inn was "The Best" we had a great overnight stay, on arrival we found very friendly staff greeting us at the front desk, as well as in the dining room. Rooms found to be ... more

Owner Response
INZGROUP, Owner at Best Western Plus Hovell Tree Inn, responded to this review
Dear Impressed113, Thank you for your wonderful TripAdvisor review, it was a pleasure having you in our company. Thank you for commenting on our professional and friendly team. We pride ourselves on delivering an overall hotel experience for our guests - we have an excellent and welcoming team, well appointed and comfortable accommodation, great amenities and facilities as well as positioned in an ideal and convenient location. We look forward to you next return to Albury. Kind regards, Genna Inzitari
Rating

Mark R, wrote review 22/01/2020

Great facility to stay

very happy with my recent stay, great service and facility and made my time away much easier to deal with, loved how I could park my car under cover and not get wet getting into reception. Would only ... more

Owner Response
INZGROUP, Owner at Best Western Plus Hovell Tree Inn, responded to this review
Dear Mark R, Thank you for your recent stay with us at the Hovell Tree Inn, we're delighted with your TripAdvisor review. The Best Western PLUS Hovell Tree Inn strives to deliver the whole hotel package. Friendly and professional customer service team, well appointed and spacious hotel rooms, great amenities and facilities such as an indoor sauna and spa, fantastic meals and a vast beverage selection in the Hovell Bar and Grill. Undercover parking is an added bonus too. We look forward to the next time you're visiting our hotel. Kind regards, Genna Inzitari