Best Western Plus Hovell Tree Inn

This was our second visit and we thoroughly enjoyed our visit again We checked in early, parked undercover which was great on a hot day and we had dinner in the restaurant at the front. Food was excellent the restaurant spotlessly clean together with an excellent room also extremely clean. Last time we had a suite however this time there was no option for a suite however the queen room was still terrific. Another great stay thank you to all the super friendly staff. less

Good spot for overnight stay/sleep between Sydney and Melbourne. Booked king room with breakfast. Breakfast nice. HaD dinner in restaurant and was impressed with the quality and presentation. Would stay again less

Fantastic Place to Stay in Albury, all facilities good, great food, restaurant, room service, staff are helpful and friendly, have stayed there a few times now any would recommend it for short or long stay. less

This is a return review on the Hovell Tree. Stayed in a Queen Room w/balcony. The room was spacious, clean and well appointed. Very modern indeed. All round relaxing room to break one’s journey. The morning breakfast was excellent. The food was professionally cooked and presented. Checkout is efficient and polite. Plenty of undercover parking. Great value, back again for sure. less

Hair in the bed, furniture dirty, room smells really bad. Having said all of that, I have to give credit where it’s due, the staff are fantastic. The day reception were polite, helpful and genuine. The night guy was fantastic too. The cleaners in the hallway seemed happy. The bar staff were good too. Here’s the detail: The room smelled bad ! Very strong musty smell, like someone had industrial carpet cleaners in. I spoke to night reception and they came to check and said that it could be the anti-odor cleaning fluid they use and also said that they didn’t air out the room because of the fires. The bed had short curly hair in it, on the right side of the bed !! I couldn’t believe it. 🙄 I went to bed late at night, pulled back the sheets to find this !!! It was only on one side of the bed to I slept on the other, but on top of the sheets. One of the dark bed pillows has white stains on the back of it that had dried and faded. I can only imagine what that is!! See photo. There were stains over the furniture too (see photos). It looks like multiple people had dinner on the sofa while watching TV and their spilled their drinks. Not clean. Obviously missed by cleaning staff. The bathroom was crystal clean, spotless - couldn’t fault it. The security lock on the door was broken. The lock on the balcony door was broken and flywire ripped apart. Just not safe, see photos. There were large cracks in the walls. See photos. The carpet is just gross. It needed replacing 10 years ago. There’s no way you’d walk on it in bare feet. On the topic of cleaning, they charge a $40 fee if the kitchen cutlery is not clean and put away. So much for service! They also don’t service my room for multiple days, so good luck with a family and 2 rolls of toilet paper (lucky Coles is a few blocks away). The bathroom shower head is the worst I’ve ever seen in any hotel anywhere in the world. It restricts water to a tiny jet, no wider than the length of your finger, so it won’t cover your body at all. There are no slip mats or anything so after you have a shower you need a foot towel handy to shimmy over to the towel rack and get a towel (there’s no place to put your towel like a hook or anything near the shower). Walls are paper thin. As I type this I can hear someone going to the toilet above my room and a baby screaming in the other room. From 10pm to midnight there were people on balconies talking on their phones and having a party. Nobody could sleep. The same people were up at 7.20am on the balcony again playing with balloons! Seemed to be a bunch of guys messing around, beyond the control of the hotel. So while they were making a noise last night, I decided to book another hotel in Albury and leave this one. We just couldn’t stay here with all of these issues. I had originally checked in and paid for 2 nights, but left after one. Pros Check in was quick Front reception staff friendly Car parking was readily available 3 aircons that worked well (1 in each bedroom and one in lounge), but only 2 remotes. Kids loved the pool In summary, they need to rip out everything, renovate the whole place and start again. If you’re looking for a place to stay, avoid this like the plague. Pay $20-$30 more and stay somewhere else. You won’t regret it. less