This is what I wrote after our first visit 2 years ago:
„
WeFive
wrote a review May 2018
Mainz, Germany
131 contributions10 helpful votes
Beautiful hotel
This is the only hotel for which I cannot tell anything negative!! Really nice employees, good food, especially breakfast, good position, kids room with toys, entertainment for kids during the meals!!“
We really enjoyed, we did not ask for anything special but we got some gift cards for drinks, kids got for kids cocktails, they had a nice buffet for dinner and breakfast.
Now, I know it is corina time and that some things they cannot do better, like waiting in the line when ever you want to get something to eat, Menu without kids meals, all full of Pfeffer and spicy... no entertainment, like coloring pages for kids during meals, we asked for some gift cards - they said we don’t have that package, because they offer it only during summer holidays :(
And lots of activities are not working because of the corona, I guess but then hotel has to go down with the price or to go up with the offer! But they went up only with prices and that is what I cannot understand regarding the business...
No welcome surprise for kids, no Gutscheins for drink, no entertainment during the meals for kids (coloring pages) - only high prices... and long lines during the breakfast and dinner. less
Jacqueline M, Reservation Manager at Best Western Plus Hotel Willingen, responded to this review
Sehr geehrte Suzana G.,
vielen Dank für Ihre Bewertung.
Wir bedauern, dass wir Ihre Erwartungen diesmal nicht vollständig erfüllen konnten.
Durchaus sind die derzeitigen Auflagen und Bestimmungen auch für uns neu. Die Mahlzeiten finden natürlich in anderer Weise, als bisher gewohnt statt.
Gerne hätten Sie vor Ort unser Service Personal ansprechen können, damit wir Ihnen Malvorlagen für die Kinder bereitstellen hätten können.
Unser Familienarrangement mit Eisgutscheinen und Kindergerichten ist an die Ferienzeiten gebunden.
Wir würden uns freuen, Sie nochmal im Haus begrüßen zu können, um Sie wieder von unserem Haus überzeugen zu können.
Mit freundlichen Grüßen aus Willingen