Very pleasantly surprised
I recently stayed at Best Western Plus, Kopparbergsvägen 10 for one night with three other women with whom I had been away on retreat. They had booked a family room after having their Ryanair flight ... more
I recently stayed at Best Western Plus, Kopparbergsvägen 10 for one night with three other women with whom I had been away on retreat. They had booked a family room after having their Ryanair flight re-scheduled, and invited me to join as the fourth. Coming from England/Canada, we had certain preconceived ideas (and worries) about this 'family room' in terms of whether the accommodation would be large enough for four, and whether the beds would meet our personal (and different) health-related requirements. We were very pleased to find that the room was large, light and spacious, with the capacity to create appropriate individual sleeping areas. The hotel reception staff offered us the option of viewing different rooms until we found something suitable (very helpful and reassuring) but this did not prove to be necessary. Additional bedding was also provided without argument.
The hotel has a stylish decor, with typically 'swedish' lighting and furnishing (to our foreign eyes, at least!), and was very clean. The breakfast deserves a particular mention, being extensive and varied, comprising options for all dietary needs, and being inclusive of lots of organic and locally-sourced products. Very enjoyable, and much appreciated by our group.
It is my understanding that staff were also wonderfully helpful to the person from our party who made the booking in advance of the trip. She valued being able to speak directly to the hotel itself, rather than a centralized customer service operation.
would not hesitate to book again, thank you very much. less
Plazavasteras, Receptionschef at Best Western Plus Hotel Plaza, responded to this review
Thank you so much for your feedback about your stay here with us.
I am really glad that you had such a great time here and that you liked our staff and our service.
Welcome back next time you're in town and thank you again.