Elegant building, good service but issues
19/09/2017 MarkDS416, Toronto, Canada
The hotel is a very distinguished-looking turn of the (20th) century building with sober, elegant interior design. The staff are very friendly and helpful. The room and the bed were comfortable, albei... more
The hotel is a very distinguished-looking turn of the (20th) century building with sober, elegant interior design. The staff are very friendly and helpful. The room and the bed were comfortable, albeit tight for a couple with two suitcases and two carry-ons. The bathroom was small, but well-equipped. The shower could not have been smaller and still usable, and the way the flooring is designed, water leakage onto the surrounding floor is guaranteed.
Breakfast is quite well-stocked, but no low-fat options for cheeses and yogurt. Coffee is not self serve - staff needs to bring it, and it was only lukewarm the first day. They gladly replaced it. A good coffee machine with the buffet would have been a better idea. Two dinners in the hotel restaurant were nothing special. The steak the first night was sinewy and chewy. The penne the second night was under-cooked and lukewarm. That was sent back and they gladly fixed it.
On the whole, a decent hotel with some issues. less
Mirabeau-Lausanne, Directeur général at Best Western Plus Hotel Mirabeau, responded to this review
I would like to thank you for posting your review and highlighting the friendliness of the team, the comfort of the bedding and the style of the property.
I took good note of your constructive remarks regarding the buffet breakfast and the restaurant.
We look forward to hosting you back in a near future.