Best Western Plus Hotel Mirabeau

We were in Lausanne for several days looking for a new home and we stayed at the Mirabeau. The hotel is charming - a little older - but the people are so kind. One of them, Peter, helped us on a crazy search to find the restaurant owners from a nearby restaurant. I had left my computer there and needed it to fly home - the restaurant was only open Monday-Friday....and I was trying to get it on a Saturday. Peter was so incredibly helpful - he even came back out once we'd almost given up, with a new idea. And when we were able to get in, he was almost as happy as we were. Really great experience. less

We booked this hotel online after we researched the reviews. It is a very charming hotel. We had two rooms and they each had balconies which we used as we sat outside and drank coffee. The hotel is convenient to the train station however we did use an Uber due to having luggage. The rooms are smaller but very clean and cozy. The breakfast is amazing, eggs, meat, fruits,cheeses, and more. I will stay here again! less

As you can imagine space is a premium so the hotel has tried to cram in as much as possible and it also seems like certain areas around the hotel have not been updated since then too! Check in process was efficient but it felt a bit robotic regarding the staff around the hotel. Staff weren't really expressing any emotions and it felt like it was more of a chore for them. There is a lift but again felt small. Room is on the small side but having a lake view room with a balcony did make up for it slightly. Again decor is dated and feels a bit worn down. The carpet leaves a lot to be desired. There are the usual amenities including a minibar / fridge in the room. Aircon was also available and working which was a bonus as the room gets stuffy quickly! The bed is big with no divider and a good selection of pillows. Ended up having a decent night's sleep for a change. Sockets were near the bed too, which was handy. They will also provide an iron if you request it. Bathroom is small! It ends up being a bit like a wet room as the shower is in a corner with a curtain going round it. Not much space to move in there! Small shower head so not the most enjoyable experience but it was hit water and worked. The towels were lovely and big and soft but the toiletries are basic and the toilet roll was like sandpaper. The restaurant is small I feel for the size of the hotel. They have put things like a piano in there to give it some character but it isn't working. Still felt a bit soulless. It got busy during breakfast and there were only a handful of people in there. The selection for breakfast was your typical continental style and it was fine but nothing to shout about. I noticed there was a bar area near the reception but I didn't venture inside. I didn't have dinner there as went out with a client but think I would've gone out anyway. For the price you pay I don't believe you're getting value for money, but you are in Switzerland and therefore everything is expensive so it is probably value for money compared to other hotels! plus small things would improve the experience (and rating) greatly. less

Hotel is located very close to the train station and other facilities, very nice and clean and great customer service. would highly recommend, very close to walking distance to most attractions of the city and the lake, within 15minutes less

With many day trips planned around Lake Geneva, this was a central hotel within 4 blocks of the train station. I would describe it as a nice, clean, well-maintained boutique hotel within the urban part of Lausanne. It lacked scenic views of Lake Geneva, and was away from many restaurants and shops found in either the Old Town (north and up) or the Lake Area (south and down). We were adjacent to two office buildings so the atmosphere was less French-resort and more business. However, it was exceptionally convenient to the train station. We had two rooms. Each was modest sized, with a comfortable bed, clean and nicely tiled bathroom, good temperature control, and good quietness (from internal and exterior noises). The tube/shower design is typical for Europe and makes for some tight maneuvering - and water control to keep from splashing the outside. The hotel staff was friendly and spoke fluent English. Our room also came with free breakfast, which was a very good buffet style meal with many options. For our purpose, this was a great hotel. We were able to get up, have breakfast and catch an early train for regional destinations. less