Half the service, pay full price
€275 per room, per night, harbourview but the service is below standard, not worth the price. Only allowed to change your pool towel every other 2 or 3 days, not allowed to take them outside the hotel... more
€275 per room, per night, harbourview but the service is below standard, not worth the price. Only allowed to change your pool towel every other 2 or 3 days, not allowed to take them outside the hotel. Standard room cleaning every other day, because of Covid but i guess because of lack of staff. Service is below average, especially for these kind of roomprices. View from balcony on portside is suberb. Room is small and tiny, you have take turns to move around or get to the closet. COVID-19 rules hardly followed, like the rest of places here in this area. less
Marina Lucia, Directeur général at Best Western Plus Hotel La Marina, responded to this review
We thank you for staying with us.
We agree that several rules you explained are slightly complicated and makes to think we are not following our standards. But, all what you mentionned are the exceptionnal rules and measures we HAVE TO take if we want to protect you and our staff members.
Best Western France asked us to clean the rooms every 3rd day, we short it to every 2nd day for your comfort. Moreover at the check-in we did proposed and mentionned that if you want your room to be cleaned every day, you just had to ask.
Do not hesitate to come back once all this sanitary situation is gone, you will see that we are not below standard.
Hervé LEPRINCE, Hotel manager.