Best Western Plus Hotel Hong Kong

I was almost a regular customer of this hotel. For me the comparison of location, price and quality was good. But this year I got a totally shocking experience. I booked hotel via AGODA for October, 19. By mistake I booked tariff which could not be changed dates. But nowadays bcoz of COVID most of the places are very flexible with this. On October, 19 I was totally unable to check-in , even NO international flights to HK. I contact property many times asking them at least to keep this deposit for my next visit, but did not get ANY reply. AGODA informed me that the hotel not accepted ANY changes , so my 500 USD I just lost. I did not expect such a horrible service from the place I stayed so many times. Be careful booking this hotel-they are totally not customer oriented. less

the location is pretty convenient. grocery stores, transportation and restaurants are within walking distance. reception is efficient and there is a freezer. the room itself is alright. however, the network is really bad and the utensils and towels I asked for are not up to the hygiene standard as a 4 star hotel. even the warmest temperature for the ac is too cold for me. I had to have it on and off every once in a while. there are a lot of alternatives in this area and I might be trying other ones if possible. less

I have practically lived in hotels for the past few years. My short stay here was such a shocker that I felt compelled to join Tripadvisor and write this review. First the room rate was very low, yet I felt it was poor value and I was disappointed to have this experience at a Best Western, much less a BW Plus. The room was a fair size, but it had a stale and humid smell, perhaps because the the air conditioning had to be turned very low (16-17 degrees) or else it would be very hot. When I checked in, the first thing I noticed was the amount of egg shells on the carpets, floor and even the bathroom. The bed sheets were stained and well-used though the bed was reasonable. For my entire stay there were bugs and large flies in the room. The poorly lit bathroom had some kind of grey shelled bugs on the ceiling and walls, which was disgusting. This was the worst hotel bathroom I have ever stayed in. Even the towels were old and thin. On my first night here I was already felt like I was time warped back to a 1990s motel ... then I tried to log on the WiFi. The WiFi signal was so weak and did not work at all most of the time. Even when it did connect, the speed was comparable to 1990s dial-up internet. That is simply not acceptable in 2020. I gave up and began using only my mobile data, but the signal was inconsistent too despite trying different phones and different SIM cards from more than one phone company. In short, I will think twice about Best Western hotels from now on. less

I was there for 5 nights at the end of November 19 for a mere cost of what it usually would be a one night cost. I had stayed there many times before due to its close location to the train and lovely eat outs within walking distant. There is a yum cha restaurant next door, good for those who worry about safety issues. less

It's located at the center of the city. Very convenient to go around the area of Hongkong via the MTR. Easily seen esp their exterior is quite good, employees are accommodating especially their male manager who is very knowledgeable but.. don't expect much with their rooms. It's a bit outdated and their carpet, ugh. Still, overall, it was a good stay for 1-2 nights less