Best Western Plus Hotel Hong Kong

the food was the most terrible in the world. The smell was killing me! YOU CAN NOT IMAGINE WHAT THIS PEOPLE IS GIVING YOU TO EAT. Don´t even think about to go there. Don´t pay and don´t go! No wifi. No service. less

My son stayed here from 28/11 to 11/12 on the quarantine package. The cost was incredibly reasonable and he was lucky enough to be upgraded to a spacious family room. Reception staff were always friendly, helpful and understanding in allowing food drop-off as frequently as needed. Location was great with access to huge range of takeaways (for drop off) and online online delivery. Room was clean and necessary supplies delivered immediately. less

My mother had recently completed an extended stay of several months at this hotel. I visited her at least 2 times a day, and spent upward of a few hours at the property and the immediate neighbourhood every day. Over these several months, I have the opportunity to make a lot of observation on this hotel and the surrounding. Right before I wrote these comments, I read several pieces of review on Tripadvisor. The ratings were generally mediocre. With due respect to the writers of those review, I personally do not think those mediocre ratings do this hotel and the staff much justice. This is an older property, and as a result the look and feel is somewhat aged, sort of an 80ish feel. But this is compensated by the fact that the room size is significantly larger than hotels at the same price range in the same Western District neighborhood on Hong Kong Island, and the room rate is very good value. Because of our extended stay at this hotel, I have pretty much come into contact with almost all the front office staff, the concierge staff, security staff and housekeeping staff. I have never had encountered any problems at all. They all addressed my request promptly and courteously. In events that they were unable to fulfill my request, the staff were quick to offer alternatives. While I cannot recall the names of all the staff, but Stephen, Jonathan , Kelvin, Jason are all very professional hoteliers. During the stay, we did come across occasional problems, such as water dripping from AirCon vents, but given the fact that it is an older property these problems are not unanticipated. A phone call to the front office would have a technician at the door to fix the problem almost immediately. The hotel is located in a busy and older urban neighborhood, with sort of a "Bohemian" feel. There are lots of small restaurants with local charisma and persona nearby. There is a tram stop right in front of the property. Bus stops are right opposite the street. The hotel lies in between the University of Hong Kong MTR station and Sai Ying Pun station, which are both a 5 to 7 minute walk away. Very convenient, yet this is away from the hustle bustle of the other more crowded districts such as Mongkok, Wanchai, or Causeway Bay. This is no 5 star property, the room rate and brand reflect that fact. This is a 3 to 4 star hotel, and at this price level & location an excellent choice! less

Everything is okay and just right according to the price charged. Location is good where transportation is so convenient around the area. Room size is fair when complying to Hong Kong standard. Will be back again in the future. less

I was almost a regular customer of this hotel. For me the comparison of location, price and quality was good. But this year I got a totally shocking experience. I booked hotel via AGODA for October, 19. By mistake I booked tariff which could not be changed dates. But nowadays bcoz of COVID most of the places are very flexible with this. On October, 19 I was totally unable to check-in , even NO international flights to HK. I contact property many times asking them at least to keep this deposit for my next visit, but did not get ANY reply. AGODA informed me that the hotel not accepted ANY changes , so my 500 USD I just lost. I did not expect such a horrible service from the place I stayed so many times. Be careful booking this hotel-they are totally not customer oriented. less