What a disappointment. Never again.
I’ve booked two one bedrooms suites for two nights, we had a 48 hours stopover. Arrived to the hotel around midnight. Already upon check in I started to realize that I made a mistake booking this hote... more
I’ve booked two one bedrooms suites for two nights, we had a 48 hours stopover. Arrived to the hotel around midnight. Already upon check in I started to realize that I made a mistake booking this hotel. Being a diamond select (top tier) Best Western Hotels, I believed the useless employee will follow hotels protocol. It took him long time because he didn’t checked us in but was busy with other guests, after he started with us. Instead of telling the rude guest to wait a moment, he abandoned us. We went up to our rooms and what a shock. Once open the door a strong stinky smell of mold and rotten wood hit us. Old and dated rooms. Rooms that haven’t been taken care of. On top of that, a lot of dirt between the bed and the lamp. Obviously these rooms weren’t in use.
We had to lower the temperature of the air-condition and slept with sheet on our heads.
The following morning we packed our luggage and checked out, even though we paid in advance for two nights.
I have another booking ahead at other Best Western in Tokyo and I’m canceling it. I can’t take the risk of paying for a week of stay in advance just to find out a dreadful hotel as this one in HK.
Shame on you Best Western Plus Hong Kong! less
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this review
Thank you for your recent visit at our property and your time to share your stay experience. I regret that we are not exceeding your expectation and I would like to extend my most sincere apology on behalf of our team. Your comment is very important to us and we will review it with our staff and seek improvement for providing better service to our guests. We will be grateful if we can have the opportunity to serve you once again at our hotel.
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong