Good hotel ... BUT
PLEASE NOTE I have tried to make this review as objective as possible.
The Best Western Plus Hôtel Elixir in Grasse is a very pleasant hotel.
BUT I booked it in error! I accept this was entirely my own fault. I had enquired about the hotel's rates but then decided I would prefer to stay in Hyères rather than Grasse. When I received a request from Best Western to let them have my credit card details within 48 hours or they would cancel the reservation, I assumed incorrectly that the request had come from Hyères, because I had never confirmed I wished to proceed with the reservation in Grasse, but had made a definite reservation in Hyères. Again I acknowledge that this was my own fault.
When I realised my error I asked Grasse to cancel my booking but they refused, stating that I had booked the non-changeable, non-refundable rate. I accept that, strictly, they were entitled to declne my request, but would have hoped, in the interest of good client relations, that they would have agreed.
When declining my request they also referred to my 'mistake' in inverted commas, as though they believed I was trying to get away with some sort of deception, rather than having made a genuine error, which again did not impress me
Fortunately, Hyères were far more reasonable and understanding and cancelled my reservation there with no charge, so at least I didn't pay around €1,000 twice, though I would have preferred to stay in Hyères.
As for the stay itself, as stated above, this is a very good hotel set in pleasant surroundings. There is a small unheated swimming pool in an attractive Mediterranean garden, although the pool itself was not accessible to my partner, who has limited mobility.
We had a pleasant, quiet, air-conditioned room which was suitable for my partner and myself, although the shower area in the bathroom was somewhat cramped. The room itself was clean, spacious and comfortable.
We arrived later than hoped on our first night and opted to eat in our room. When the meal eventually arrived there was no cutlery and for some reason reception seemed reluctant to accept that we had not somehow failed to find it on our tray. After some time they eventually sent some cutlery up.
We took dinner in the dining room on our last night and found the meal to be satisfactory, although the service was very slow. This was possibly because the staff were having to cater for a coach party in a side room.
My partner is gluten intolerant and although they kindly provided gluten free rolls and bread, the staff did not seem aware of the dangers of cross-contamination and the need to keep gluten free items completely separate from from other food so some retraining in this area appears to required.
We tried the bar menu once, but this basically consisted of soup, which was disappointing.
In person, the staff were very pleasant and helpful, and there is a good size, free car park. But for the issues mentioned above, i would have awarded 4 stars instead of 3. less