Good hotel... bad restaurant!
We had requested in advance to be given a room with a nice view (for photographic purposes) of the river and the Mediæval Valentré Bridge which is one of the major attractions in the town of Cahors. “We are happy to let you know we have been able to accommodate your request”, came the reply, and we were quite satisfied about that.
However, what they DON’T tell you (but you realize soon enough upon arrival) is that ALL rooms offer a view of the river and the bridge, so there really was no reason to overplay the “favor”... especially since some rooms do offer a better view (those on the second, or top floor, and preferably beginning with small numbers), but they actually gave us one of the worse ones (on the first floor, almost at the far end of the hotel from the Mediæval bridge)!
Anyway, don’t bank on any of those rooms to take great photos of that bridge, because another thing they don’t tell you is that the view is substantially blocked by the foliage of the trees lining the bank of the river...!
The room size is OK, with nice little balconies with folding table and chairs, but bathrooms are too small and there is markedly not enough space to lay out toiletries. Bedding is good, but storage space in cupboard is rather limited
Overall a good hotel... particularly if you get the right room (!). Staff is welcoming, accommodating and professionally courteous. They sent back some stuff we had forgotten in our room's safe via UPS, as per our request (we were charged for this, as expected). Maybe they slightly overdo coronavirus precautions, but that’s OK: better (extra) safe than sorry.
The restaurant, however, is another affair entirely. First, they have no chef, and no kitchen staff to speak of on the premises. Dishes come from a caterer and some are frozen (they are quite straightforward about that). That’s quite unusual for a 4-star hotel (but remember that all hotels went up one star a few years ago when the French classification system was overhauled), but it could surely be made to work fine with the appropriate logistics and care.
I’m not sure those are in place, though. First, on the one night we had dinner at the hotel (we didn’t want to repeat the experience), an appalling number of dishes were “out of stock” on the already short menu, and some of the missing ones were only disclosed to us once we had the bad fortune to order them. Then, those that finally arrived were sad little things poorly arranged on a plate, canteen-style, no garnishes, no artistry of any kind whatsoever. They tasted good, but looked miserable (see our two photos). The duck rillettes were served in the can!
That “restaurant” is clearly set up with minimal interest and care, and only because 4-star hotels are required to have one as per regulations. This one barely deserves its name: to be avoided! There are much better choices available in town.
As usual, be careful and check the bill BEFORE you settle it: they may mistakenly charge for breakfasts even if you haven’t had them, and so you will have to request a correction. Same applies to nights in the underground paying garage, they initially charged for two when we only had one.
One final word: it happens more and more often that hotel and restaurant owners and/or managers see fit to respond to reviews posted by their guests. Just remember, when you read those responses, that such owners/managers have a vested interest in selling you their services, where I have no vested interest whatsoever in expressing the personal and objective viewpoints set forth in this review, and which faithfully describe my actual experience. less