Where to start... What an absolutely stunning hotel! First time visitor to Annecy, and to be honest other than a very rushed day trip from Jersey, my first real trip to France. So, to my usual style of review - I hope nothing is lost in translation.
The exterior: The hotel itself is set in Annecy, on a delightful square. Really easy to find, but not so easy to park at. Fortunately, through broken French (I really did try, and not the typical shout louder English style of trying) I managed to get a request to the hotel receptionist whilst driving around the square, to provision a parking space for us. Incredibly helpful, and friendly I must say. I managed to get the key to the garage (which was fun to open in a right hand drive car!) and get parked up. Be warned, there are very limited spaces and you will be asked about the size of your vehicle as the spaces are differently sized. Got parked up without issue, in a private underground garage. It's a short walk from here to the hotel but the pavement is smooth enough and doesn't trouble the cases. On to:
As mentioned before, my terrible French managed to get me a parking space, but it also managed to get me checked in too! The receptionist was truly lovely, and was really patient with me trying to get my mouth round the correct words and phrases. I've experienced other places where staff either talk back to you in English because you're annoying them, or just end up trying to finish your sentences for you - this didn't happen here, and I feel more enlightened for it. I learned a lot about myself, and about the people of Annecy in general on this little trip. All of it good. The check in process was simple enough, made more complex by the fact I had booked this through Best Western's rewards scheme. A great idea, but needs refinement, however this wasn't a fault of the hotel and as such, no negativity about it on this review. Once check in was complete, we boarded the tiny elevator up to our floor and to:
Very small, but perfectly functional. The size of the room did not take anything away from the visit, as it was mainly for a base and somewhere to lay our heads. It was very new and comfortable. The bathroom was fantastic! A lovely overhead shower and plenty of space to wash and dry oneself. Fantastic room. As this was a European hotel there's no milk in the rooms, but there is a corner shop just a quick trot around the corner so it was easy enough to pick up some additional teabags and some *lait* :)
I am almost positive the hotel would've provided this without question had I asked, however I did want to get around and have a look at the shops for other things too, so killed two birds with one stone.
Consumed only breakfast at the hotel as there isn't a restaurant here. Not a problem due to its proximity to the local restaurants and believe me, there are plenty to choose from. The one I eventually settled on will be in its own review. The breakfast choice was fantastic here though, and plenty of it. Buffet style breakfast, well worth the additional charge. We did sample the bar in the hotel and it was very well stocked. The staff again were excellent. Sadly this brings me to leaving:
Experience was fantastic, very efficient, and we were even allowed to keep the garage key to allow us to get our stuff into the car with no rush or urgency, as long as we promised to bring it back. There was a deposit on there, so no fear of me running off with it! The only issue we had with the entire stay was the fact we were overcharged for the hotel room - it should've been paid for with rewards points - and was - however more was taken from my card than should've been. HOWEVER I must state that the hotel resolved this IMMEDIATELY and completely to my satisfaction. It was a simple mistake and easy enough to make - the same thing happened when staying at a Best Western in Scotland as well, so again I know this is a global thing rather than a fault of the hotel.
All in all, I would LOVE to return to this hotel, and to Annecy in general. I had the most wonderful time here. Cannot thank the staff enough for their helpful, friendly nature (and good humour!). less