Great Location and Rooms, Poor service and Breakfast
15/09/2018 woodgreenforest, London, United Kingdom
A amazing location in Bordeaux although expensive and customer service wasn't the best. A number of people including us didn't go back for the breakfast because of the poor quality, lack of service/ca... more
A amazing location in Bordeaux although expensive and customer service wasn't the best. A number of people including us didn't go back for the breakfast because of the poor quality, lack of service/care for guests. We weren't prepared to pay 5 euros for an omelette or another 5 euros for a glass of orange juice on top of the 17+ euros for the breakfast they offer. We were the one table at breakfast yet needed to go and ask reception for help to get someone to serve us coffee which was very poor quality. Would have appreciated some service or care factor. We ended up searching for local options rather than struggle with this every morning. After mentioning to reception we'd like to eat elsewhere for the remainder of our trip we were met with arrogance and hostility which we didn't expect and made us feel uncomfortable for the following days (there was only one woman who treated us rudely and like we weren't welcome). Gym is very basic with no weights and poorly kept. No lights or a/c in the gym at any time of the day....even though we had requested early access to the gym on one of the days. less
Bordeauxhotel, Responsable réception at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
We thank you for sharing your feelings after your recent stay in our hotel.
Our Gourmand buffet breakfast at 17€ served in the Margaux or Pomerol Lounges is composed of: 100% Arabica coffee, Nespresso, Cappuccino, an assortment of teas and herbal teas, Suchard hot chocolate, 100% pure Orange juice, apple juice and grapefruit juice. Handmade bread loaves and pastries, 3 different sorts of sourdough bread and cereals, butter croissant, 2 different sorts of butter pastries. Pancakes, fruit cakes, toast, cornflakes, muesli, fruit yoghurts, natural yoghurts, fat free yoghurts. An assortment of compotes of fruit stewed in a cauldron and an assortment of verrines: rice pudding, fresh fruit salad… Soft-boiled egg, scrambled eggs, sausages, an assortment of 5 cheeses and 4 deli products, smoked salmon, baskets of fresh seasonal fruit, fruit salad on demand, cherry tomatoes, and dried fruit. 4 traditional jams cooked in a cauldron, honey, maple syrup, chocolate spread, sweet butter, salted butter, pickles.
And even with this large choice available, if our guests fancy an omelette and/or fried eggs we are happy to cook it on demand for only 4€.
Custumer Care is very important for us and we are sorry you felt once unwelcomed. We thank you for your remark that we have shared with all our staff to improve our service.
Our fitness area(55 Sqm) is open between 6 :30 am and 9 :30 pm and we are flexible with this schedule if we have a guest request.
It has the following Technogym professional equipment : A treadmill, a rowing-machine, elliptical machines, a fitness bike, a complete weight bench sports / yoga, mats Barbells, Ball / Swiss balls (65 cm & 75 cm), weights, mineral water, towels, disinfectant and it is cleaned twice a day.
We are concerned with our environment, this is why we choose to do not keep the lights on all the day but there is an automatic light at the entrance of the gym.
We remain at your entire disposal for any further information.
We wish you a lovely day,
Welcome Desk Manager