Most uncomfortable bed in a hotel room in a long time
Stayed at hotel for two nights on business.
The hotel is in a great location for train station and has a well equipped fitness room. Breakfast was also ok. The positives end there.
The room I was i... more
Stayed at hotel for two nights on business.
The hotel is in a great location for train station and has a well equipped fitness room. Breakfast was also ok. The positives end there.
The room I was in was next to the lift, and also at right angle to a corridor window which had a light on all night. The curtains were not sufficient to keep out the light. I was also woken up very early by lift banging.
The worst point was the bed. Not sure if the mattress was old, worn out or meant to be like it is. It was like sleeping on concrete. I have a hard orthopaedic mattress at home, it’s like sleeping on a bed of cotton wool compared to the mattress in this room.
Poor nights sleep. Would try other hotels in area if I need to return. less
Arnold Graf, Inhaber at Best Western Plus Hotel Bahnhof, responded to this review
Dear guest
Thank you for leaving a feedback. I am very sorry to hear that your stay did not meat your expectations. We would have changed the room, if you would had let us know about the light. I am a bit surprised that you could hear the elevator as there is no connection to the room you were in but i am sorry if it did bother.
Our matresses have a medium to hard comfort and i might be it was to hard for you. We offer 7 cm toppers in case the mattress is to hard. Again, if you would have contacted the reception, we could have solved the problem easily.
Best regards
Arnold Graf, GM