Best Western Plus Hotel Alfa Aeropuerto

Zona Franca Calle K, Barcelona, 08040, Spain
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Best Western Plus Hotel Alfa Aeropuerto

At the airport area, the Best Western Plus Hotel Alfa Aeropuerto is a modern hotel just five kilometers from the airport (the nearest hotel) and ten kilometers from the city center. To relax, choose from our indoor pool, sauna and more. Our rooms fea show more

Pets not accepted
Check-in & Check out12:00:00 | 12:00:00

Reviews of Best Western Plus Hotel Alfa Aeropuerto

Traveller Overview:
4.0 Rating: 1316 reviews
Excellent 29%
Very Good 39%
Average 17%
Poor 7%
Terrible 5%
Rating

Lev L, wrote review 06/01/2020

Good at the surface...

Stayed here for new year's eve due to an early flight. The hotel is ok...but just okay. A bit disappointing for a best western plus though. My biggest issue was the condensation in the room!!! It ... more

Owner Response
907tob, Be My Guest Department at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We would like to say that we are constantly improving rooms and facilities and updating many things and cleanliness and maintenance in depth check lists are carried out effectively and regularly in all rooms by our respective teams. And all surfaces around windows are treated preventively against mould because achieving an optimal and healthy condition of our rooms is always our main priority. Sorry to read your experience that we are considering with great concern as it is explained almost as a water leak from another part of the room. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future.We share your concern very much in doing good services and we hope you will give this your kind consideration. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
Rating

Joanna T, wrote review 25/12/2019

Not an Airport Hotel; Shuttle not reliable

This is not an airport hotel despite its name. You have to walk over one kilometer through the parking structure to get to the shuttle. When a shuttle finally arrived there was more than 30 people wai... more

Owner Response
907tob, Be My Guest Department at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Ms Joanna Thank you so much for your time and review on our services. We may say that our free shuttle from/to Barcelona Airport is a practical service willing to help to connect the flights of our guests or to pick them up on arrival at the Airport. We have a long schedule of departures from Terminal 1 & Terminal 2. In overall, we believe is a very useful service as we receive many compliments from our guests. The night to which you refer we had an unexpected group of passengers from a last minute cancelled flight. They should have been picked up by a shuttle provided by the airline which was going to reinforce the transfer to the hotel but this one arrived with some delay after. We would like to apologize for this punctual and unfortunate lack of service of our free shuttle at your arrival at the Airport and for the weak response received at that moment from our side. Next morning, we had the opportunity to speak with you at the lobby of the hotel and to apologize personally to you and your family for this unusual circumstances. Ms.Joanna, we regret very much not having fulfilled your expectations and we hope that in your next visit you can enjoy the quality of our services. We will make certain that your feedback is passed along to our team so we can learn from your visit and continue to improve. Merry Christmas & Happy New Year! "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
Rating

801marcelp, wrote review 17/12/2019

Pretty awsome

We have stayed at this Hotel several times. We have always been pleased with every aspect of our stay. The rooms are spacious and the beds are very comfortable. The staff is friendly and helpful!!!!!!... more

Owner Response
907tob, Be My Guest Department at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Marcel Thank you so much for being a regular guest of this hotel. We would hope to welcoming you again We wish you a great Christmas and a very happy New Year!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
Rating

Ashbabe71, wrote review 11/12/2019

Not bad..

Stayed in this hotel before, got a bit better service then...hence still 4 stars from me. Took a taxi from airport night time, basic charge 20 euro. When I checked in reception staff forgot to provide... more

Owner Response
907tob, Be My Guest Department at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. We would like to say/remind that we provide with every check in an informative leaflet. This leaflet has all services available in the hotel and the first one to appear is the wifi with its free password. The Guest Directory of the room also gives some information about it. Please, accept our apologies for this regrettable inconvenience with the drain. It is an unusual complaint and we are taking measures to ensure it will not happen again. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Merry Christmas & Happy New Year! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
Rating

Alan A, wrote review 08/12/2019

Perfect entry to Spain

Reception late at night was welcoming and unfussy. The relaxed atmosphere in this hotel stems from staff courtesy and friendliness. The neat, centrally sited bar epitomizes that feeling, and offers se... more

Owner Response
907tob, Be My Guest Department at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Mr Alan One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again. Merry Christmas to you and your family & Happy New Year!! With Gratitude The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home