Great staff, easy improvement to be great!!!
28/04/2017 Rockydogz1, Lakewood Ranch, Florida
The staff was truly exceptional and the service great. The fitness center was absolutely pathetic and they would be better off without one. Stationary bike was terrible, step machine was very bad an... more
The staff was truly exceptional and the service great. The fitness center was absolutely pathetic and they would be better off without one. Stationary bike was terrible, step machine was very bad and weight unit was very poor as well. The breakfast was wonderful and a self service buffet. The room was ok with a sink that wouldn't drain properly. I should of took pictures of the fitness equipment as I'm sure Best Western would be appalled by the poor quality. Great staff and average or below average hotel. less
907tob, Director de Relaciones con Clientes at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Guest /Mr Rocky
We would like to thank you for your time and this interesting review. It is a great privilege to have you as a guest of the Best Western Plus Hotel Alfa Aeropuerto and read your feedback because one of our main aims is to be motivated offering good services to all our customers.
We may assure you that we are doing everything possible to improve the quality of everything we do and serve. We are happy training staff, refurbishing rooms, facilities and soon we will have a brand new fitness room available to enjoy it. We love bringing and receiving new ideas everyday with the confidence of being valued for giving high level services for such experienced customers as you.
With the hope that we will see you again, we remain.
The Alfa Team
Best Western Plus Hotel ALFA Aeropuerto