Best Western Plus Hotel Alfa Aeropuerto

Zona Franca Calle K, Barcelona, 08040, Spain
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Best Western Plus Hotel Alfa Aeropuerto

Family run Best Western Plus Hotel Alfa Aeropuerto of Barcelona, would like to welcome you to our hotel, where the relaxed atmosphere stems from the courtesy and friendliness of the staff guarantees a convenient and comfortable stay whether your visi show more

Pets not accepted
Check-in & Check out12:00:00 | 12:00:00
Zona Franca Calle K, Barcelona, 08040, Spain

Reviews of Best Western Plus Hotel Alfa Aeropuerto

Traveller Overview:
4.0 Rating: 1331 reviews
Excellent 30%
Very Good 39%
Average 17%
Poor 7%
Terrible 5%
Rating

jordankaylie1, wrote review 14/09/2020

If I could give a 0 I would

I booked this reservation in June through Priceline. In July I had to reschedule/cancel my trip because Americans are not being let into Spain. I contacted Priceline and they couldn't do anything beca... more

Rating

mystic100, wrote review 22/08/2020

Refund nightmare– error or scam?

Flights to/from Barcelona were cancelled so I went online to cancel my fully refundable booking with this hotel only to find I was denied the option of any refund. I tried calling the hotel but nobody... more

Owner Response
Be My Guest Department, Atención al cliente/recepción at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Guest From the Hotel Management we want to express our discomfort and apologize at the way in which our always experienced and professional Best Western Customer Service Department has handled your questions and doubts. We wanted to convey our disagreement to our Best Western representative in Dublin who in turn has assured us that she will contact those responsible of this department to bring the attention of your review and main complaint. I want to tell you that from the management of this hotel we are ensuring that all the doubts that all our guests have are satisfactorily resolved. The hotel is temporarily closed and all cancellation policies have been adjusted and balanced to the maximum due to these circumstances in all reservations during the time we are closed. Please, contact our reservations department directly at the email we provide on our website or by telephone in the recorder message provided in order to be personally attended to. As mentioned before the hotel is temporarily closed. We want to let you know that we are informing ourselves of all the general and preventive measures that are appearing daily in international and national health organizations related to COVID-19. Likewise, we want to transmit to all our guets and future guests that we will implement all the new hygienic protocols recommended by the government health departments and others proper to our brand as the We Care Clean program. The BWPlus Hotel Alfa Aeropuerto wants to be a safe place where you can feel comfortable and enjoy a pleasant stay. We are now working hard to adapt to these new circumstances by offering all our experience, interest and enthusiasm. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
Rating

Sweeneyok, wrote review 20/04/2020

Six Month Cancelation Policy

My wife and I had to cancel our flights and stay in Barcelona due to COVID-19. I attempted to cancel our reservation 2 months out and was unable to do so on BestWestern App. Customer service was very ... more

Owner Response
Be My Guest Department, Atención al cliente/recepción at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Guest Regarding your reservation, I would like to inform you that we do not have any cancellation policy to which you refer in your review and we have not been notified or had a request as yours, not knowing at this moment the characteristics and dates of your reservation nor more details. I would kindly request you, to contact our own reservations hotel department directly through our hotel email in order to attend you personally and resolve your cancellation. The hotel is temporarily closed. From the management of the hotel we want to let you know that we are informing ourselves of all the general and preventive measures that are appearing daily in international and national organizations related to COVID-19. Likewise, we want to transmit to all our clients that we will implement all the new hygienic protocols recommended by the government health departments and others proper to our brand. The BWPL Hotel Alfa Aeropuerto wants to be a safe place where you can feel comfortable and enjoy a pleasant stay. We are now working hard to adapt to these new circumstances by offering all our experience, interest and enthusiasm. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
Rating

mygrls03, wrote review 28/03/2020

Good for overnight stay prior to departure

We stayed at this hotel for one night prior to our departure from Spain. Restaurant on site but we did not eat there. Room service was relatively inexpensive and good. There is a nice pool, water w... more

Owner Response
Be My Guest Department, Atención al cliente/recepción at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Guest We all hope that this answer to your review finds you well. Thank you for writing this comments regarding your stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your comments and time. Yours truly "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
Rating

ASuerobinson, wrote review 15/03/2020

Overnight at the barcelona airport

Their listing said they provide an airport shuttle .. but in foreign countries this usually does not materialize. I followed the signs that indicated hotel bus, waited about 20 minutes and low and be... more

Owner Response
Be My Guest Department, Atención al cliente/recepción at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Ms Sue Hope you are well. Thank you so much for your comment which has valued us positively. We strive every day to be able to offer quality services and we are pleased to know that our free shutlle service from the airport was useful during your stay in the hotel. We felt privileged to have served you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home