the best customer service i have ever received
23.11.2018 rita130664, Avellino, Italy
first and foremost i would like to thank all the staff at this hotel - from the shuttle bus driver to the cleaning crew - unfortunately i only had the pleasure of staying one night in this hotel but i... more
first and foremost i would like to thank all the staff at this hotel - from the shuttle bus driver to the cleaning crew - unfortunately i only had the pleasure of staying one night in this hotel but i would return again willingly just to be treated the way that we were - from the moment we checked in we felt so welcomed, the receptionist who dealt with us on check in and check out was a lovely girl called Dina - she gave us so much information and made sure that our 24 hour stay in barcellona was going to be a seemless and positive experience and without her tips and advice we would not have been able to have done half of what we achieved in such a short space of time BUT EVEN BEFORE WE GOT TO THE HOTEL, A RESERVATIONS MANAGER CALLED Esther Solè made sure that my every question was answered within minutes of sending an enquiry via their customer service website - she was exceptional and her information was precise and to the point - we had the pleasure of meeting with her on after dinner and she delightfully offered us a glass of Cava on the house as a final and beautiful touch to this magnificent stay but the star of the show was Rafa, the Maitre in the hotel restaurant - he showed us the fixed menue choices for the day even at an early hour the morning we arrived and also told us about the alla carte options - we had no time to eat in Barcellona so opted to just keep going and eat in the hotel in the evening to maximise our time in the city..........we MADE THE RIGHT CHOICE AND SO DID THE OTHER DINERS THAT HE ALSO TREATED WITH GREAT RESPECT AND COURTESY.
we had such a nice fixed menue meal that he altered to suit my no gluten requirements by swapping sides on the main course and cheese instead of desert - every day the menue changes and comprises water but not wine and the cost is only 19.50 euros plus obviously whatever extra drinks you desire - the plates are abundant and the service impeccable and quick but the kindness and the friendliness of the staff is what makes this whole environment special, this is simply an airport hotel, located on an industrial estate out of the city BUT you get into Busy Barcellona in 20 minutes on a bus that with a stop that is situated just outside the hotel, cost of bus 2.20 euros and the hotel is so quiet unlike the hotels in barcellona that are situated in the chaos of a bustling city - within 20 minutes you are in the airport via the FREE HOTEL SHUTTLE BUS - booked the night before and the rooms are spacious and clean, there is a fridge and a kettle with tea and coffee and complimentary water
WE TOOK A LOOK AT THE BREAKFAST BUFFET AND IT IS TO DIE FOR, THEY EVEN PROVIDE CAVA for a buks fizz and you can also opt for an express breakfast - the full breakfast whichis so varied and delicious costs 10.90 euros and the express option 4.90 euros. I cannot say any more than this as perfection is the only word that truely describes the service, the staff and the stay. I hope to return to barcellona soon and evertime do i will stay at this hotel - nothing can top this. Thank you again to Dina, Esther and Rafa for one of the nicest stays ever, i have been all over the world and this service tops any other service i have ever received.
Rita and Gennaro, Italy less
907tob, Be My Guest Department at Best Western Plus Hotel Alfa Aeropuerto, responded to this review
Dear Ms Rita & Mr Gennaro
You have been very kind in writing this positive review. For us it is a moment of great motivation and joy to read in the comments of our clients that they have felt good with us and that our services have been useful. Customer service and the satisfaction of our guests is our highest priority for all staff members.
Thanks for your time and for remembering us from your lovely town.
"Be My Guest" department
Best Western Plus Hotel Alfa Aeropuerto
Your hub between the Mediterranean destinations and home