Sad and tired - how did it ever get to be #6 in Norfolk
30/11/2016 RedHeadPeter, London, England
This property is way overdue for some expensive loving care and refurbishment. Yes we were there off season so except for one quick walk the beach (and it is right on the beach) was no use to us, and ... more
This property is way overdue for some expensive loving care and refurbishment. Yes we were there off season so except for one quick walk the beach (and it is right on the beach) was no use to us, and the swimming pool was closed. But you park at the back of the block, the first thing you realise is that the paintwork hasn't been refreshed in a long time and there is rust on the metalwork. The elevator needs a complete refurbishment. The rooms are OK - jiust dated, and the staff don't know how to make a bed. Instead of going sheet, sheet, blanket mine was sheet, blanket, sheet. We were there 2 nights and I have no recollection that the bed was madefor the second night. The air-con/heating unit rumbled like a 747 taking off.
Breakfast is included but its the worst all-carbohydrate-and sugar-instant breakfast. Better not to bother. Front desk staff are friendly and helpful, best feature of the place. But someone needs to spend some serious money before it crumbles into the sand! less
Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for taking a few minutes out of your busy day to let us know about your stay with us. I do apologize that we were not able to exceed your expectations for your stay. As you could tell by the staff, we do strive to give the guest the best experience to the best of our ability. There are plans for changes and renovations in the very new future, so I do hope that if you are in the area again, you stop in and give us another chance.