Worst design ever
05/01/2017 Joy P, San Marcos, Texas
This has got to earn an award for the worst hotel design ever -- the two story part of the hotel is beachside and advertises as oceanview (more expensive). The "view" is a small window in a kitchen co... more
This has got to earn an award for the worst hotel design ever -- the two story part of the hotel is beachside and advertises as oceanview (more expensive). The "view" is a small window in a kitchen corridor (nice to have but....). The rest of the back of the room that is beachside is taken up with a bathroom with no windows. Yes, there is a large plate-glass window in the room but it looks out on the parking lot. Really? Those stupid large windows in motel rooms where you have to keep the drapes closed all day otherwise have people looking in at you as they walked by never made sense to me anyway, but to put them there and then squander the view of the beach instead of redesigning by switching the room around makes no sense. We could have paid $30 more to have a real beach view in the high rise but it seems to me that with an almost empty hotel, for someone who is part of the loyalty program, and was staying 3 nights, we should have got a complimentary upgrade. Also, I usually book directly with hotel rather than online booking sites so the hotel doesn't have to pay booking fees ... not any more with BW since there was absolutely no advantage to going in and directly booking room with hotel desk staff. less
Joe D, General Manager at BEST WESTERN PLUS Holiday Sands Inn & Suites, responded to this review
Thank you for letting me know about your stay with us. I am very sorry to hear that we were not able to exceed your expectations while here. While a few of our rooms in our two story building to offer a Bay view through a window in the back of the room, as you mentioned, we do offer rooms in our 5 story building that not only offer the private balcony but also a large picture window that looks out over the Bay.