Best Western Plus Holiday Sands Inn & Suites

The staff at this resort is among the best i have encountered. From the time we arrived to the time we left they were great. Hotel was very nice . very nice breakfast in the morning. Rooms were very nice. less

We traveled to funeral and they provided us with a separate location to meet and greet out of town guests. They did not charge for the room and even provided cleaning service at the completion. Room are clean but the hotel could use some updating and new windows. less

We have stayed at this Best Western several times over the past year and a half. The last 2 stays we have experienced housekeeping issues. We expect housekeeping everyday when we stay at a hotel. We would like our beds made and clean towels left. When we stayed here back in December for 4 nights, 2 of those days we came back to the hotel late in the evening and our room had not been touched. On this stay, we left the room at 10:30 am and returned at 5:30 and the room was not cleaned. Someone entered the room during the day and left a stack of clean towels on our unmade beds but no one returned to finish the room. On the first day of our stay, the breakfast area was really a mess. I felt sorry for the gentlemen who was in charge. Apparently a staff member did not show up and he jumped in to help. Although the food was fine, the entire area was just not clean, he didn't have the time to clean up the area and restock all the food. I don't know if staffing is an issue but with the season starting these issues need to be addressed. I was told the hotel was sold out on Saturday and that is why they hadn't gotten to my room. Well, I am really sorry but that is not a good excuse for me. All staff we encountered were more than helpful and very friendly and the hotel is located in a great location right on the beach. The rooms in the tower, have 2 queen size beds and a nice balcony looking out over the bay. When I complained at check-out there was a lady behind me checking out and she hadn't received clean towels at all! So I guess I should have been thankful I got towels. I would like to recommend this hotel but with these housekeeping issues I just don't know if I feel comfortable with a recommendation. We come to Norfolk quite frequently to visit family, I just don't know if I will return. less

We were very pleased with everything about this hotel and loved it's location on the Bay. The staff was good and the value too. We love the rewards that BW offers. The hotels which offer breakfast are always very good. less

Issue one: Problem with room type. Was forced to spend an additional $60 per night to get the room that was originally reserved. Although disappointing, mistakes happen Issue two: first room we were shown was not adequately cleaned, besides finding personal belongings of the previous occupant, there was dirt, crumbs on the couch and what looked to be throw up on the carpet. The second room we were shown had a sticky kitchen floor. Due to the lateness of the hour and my family's restlessness, we decided to stay with it. Not acceptable. Issue three: hotel elevators are hard to get to & are not hard for families carrying luggage. Minor issue Issue four: only one person available at the front desk at any given time, in a property with 85 rooms. Check in is hectic. Issue five: sofa bed did not have the required blankets, pillows. Was forced to wait for the front desk to deliver. Minor issue. Issue six: main living area light fixture did not work. Minor problem Issue seven: quiet!!!! We arrived at the hotel at about 6:30 on a spring day. Nightfall wasn't until 8:30. While my wife and I brought in our luggage and took a few minutes to set up the room, my four year old ran around outside our room. (supervised by his 14 year old sister). Front desk was sent by "management" to inform us that due to "unacceptable noise" we will be asked to leave, lose our money, and be fined should the behavior continue. There's nothing like tip-toeing around a hotel room to ruin a family vacation. If you stay with young family beware. This establishment isn't for you. On the plus side, beds were comfortable, we had access to a Keurig machine with premium coffee, the WIFI worked as Advertised ( our room was close to the lobby, if that makes a difference). Private access to the beach is probably the main reason to come to this hotel. Absolutely gorgeous. less