I had the worst stay in a cold room I would recommend don't stay here spend your money at a better hotel
Warning don't stay here, I was in Norfolk to visit family for Easter, so I scheduled a weekend stay at Best Western Sands inn & Suites. I had the worst stay, my room was freezing it did not have he... more
Warning don't stay here, I was in Norfolk to visit family for Easter, so I scheduled a weekend stay at Best Western Sands inn & Suites. I had the worst stay, my room was freezing it did not have heat and the night temperature was around 30 degree and when I asked to be moved to a room with working heat I was told that there were no rooms available to move me to and they would not refund my money so I could find a better hotel. The staff lied to me, I spoke to the hotel Manager Michelle More after I got home to receive a some sort of compensation for my terrible stay and she lied and said that there were rooms that I could have been moved to and she refused to help me, said that she would call me back but I have not heard back from her. Also, there was no maid service when I went out for the day and returned to my room I found it in the same condition that it was in when I left it and was told that they did not provide maid service on weekends and I had no clear towels. I am a rewards member but I have been treated terribly I would never imagined that I would be treated so bad and unvalued as a reward member. I am still waiting to hear back from Best Western and I will never stay at another Best Western and I warn anybody thinking of staying at Best Western Sands Inn & suites DON'T stay there spend your hard earned money at a hotel that is worth it. less
Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for your comments regarding your recent stay. On behalf of our entire team, we would like to apologize for any misunderstanding that has taken place.
After a thorough review of the situation, it appears that the front desk was not advised of any issues that you were experiencing until the next morning after you checked in. As soon as you notified the front desk, the assistant manager sent two maintenance staff members to your room to check the thermostat. It was assessed that the heat was properly working at all thermostat levels. In fact the heat was left on at 89 degrees so that you would know that the heater was working.
Although the heater was working, we did provide you with a discount off of your final bill.
With regards to the housekeeping service, it was explained to you at time of check-in that due to COVID-19 stayover would not be available however we would be happy to provide you with fresh towels. Stayover service is limited at this time, as it is posted on the window at the front desk.
Again, we apologize for what appears to be a misunderstanding.