Best Western Plus Holiday Sands Inn & Suites

Our goal was to be as close to the beach as possible without spending a ton of money, and also was hoping to prepare meals and not have to eat out as much. We got a king suite with kitchenette room. The suite was spacious and clean. We did bring our own disinfectant wipes and sprays so we could clean it ourselves. We were RIGHT on the beach. Even during the busy Saturday rush people were able to keep their distance and never was too crowded.Couldn’t get any closer which was great when you have little ones and have to carry a bunch of stuff. The room was missing a shower curtain and happen to ask, I’m assuming, the head of house keeping for one and she immediately grabbed one and hung it up for us. She seemed very on top of things. Unfortunately our friends room was missing a curtain and they had run out but did get one the next day. Due to the virus I think there were some things just not communicated to us maybe bc the hotel guide books that are normally found in the rooms were gone. We didn't know there was an elevator at first, didn't know there was a laundry room to use. I guess they were offering breakfast but you had to ask for it? None of this information was relayed to us. It was nice that the cleaning people weren't coming in and out of the room to clean it. They did leave a stack of towels and other necessities after the first night but not anymore after that and as trash was piling up in our room we weren't sure what to do with it so we left it outside our door one day to take. Our "kitchenette" consisted of a microwave and mini fridge. Was hoping for a counter top or a full fridge/freezer to try and eat at the room more but we ended up door dashing most of the time. It was quiet the first two nights but as the hotel got busier for the weekend the more we heard doors were slamming shut all night, my friends could hear their neighbors fighting and yelling all night. It got so bad their bed vibrate bc of someone getting pushed into the wall. Obviously this could happen at any hotel but if you have little ones might be best to go during the week when it's a bit quieter. The area itself is ok. No boardwalk and not alot of restaurants. Alot of places on door dash that will deliver though which was good. There is a Harris Teeter with a Starbucks inside right down the road. There is a Rite Aid, CVS, Wawa, Mcds and other fast food places near by. Really not alot to do in the area but it's a quiet beach town. less

Stayed here with the family on business. The suite was perfect for the three of us. The views on the bay at night are awesome with the bay bridge tunnel in the distance. Service was nice and even let us check in a little early. less

Run, don't walk from this hotel! Very disappointed with it. I've stayed at a lot of BW properties and this by far was the worst one, ever!! We walked in to our room and it had a terrible smell. Then we noticed the 3 dozen or so DEAD flies all over the floor, window sills and carpet. A good dozen were alive and landing on everything. Eww. Housekeeping came to sweep and vacuum but still, that's disgusting. There was a dirty towel laying over a chair with nasty, dead, smeared flies or bugs on it. Stains on the carpet. Juice or jelly splashes on the refrigerator door, freezer door and wall in the kitchen area. Along with dead flies all over the bathroom the light cover was absolutely gross. Thee was still garbage in a trash can in the living area. Definitely never staying here again. On top of this, they hold an extra $250 when you check in when it CLEARLY states on their website they hold $100. Disgusting hotel and overpriced. less

This place has completely gone down hill. Amenities and service poor. Room smelled like it had been smoked in,, sand on floor. Towels never delivered when requested on 3 different occasions. Had to go to desk and ask each time we needed more towels. Bagged breakfast disgusting. Outside perimeter of facilty with overflowing trash cans attracting flies. Had to report to front desk 3 times before they were emptied. Obviously not being emptied each day. Something spilled on floor of elevator. Again, had to report 3ctimes before finally being mopped. Housekeeping member arguing with a guest about roaches in the room. No wonder they have roaches with trash piling up outside rooms and overflowing trash cans. Cost for what you get is highway robbery. 2 of the 5 nights we stayed room was $298. No pool, no exercise room, breakfast offered was not edible. Decreased services with increased charges. Will not stay here again or recommend. less

The hotel was nice and the location was good. No housekeeping for the length of our stay (3 nights). We received no fresh towels in the room without going to the desk to get them. Called and requested towels but had to go to the desk to retrieve. less