Best Western Plus Holiday Sands Inn & Suites

The people at the front desk were nice and thorough. The room I was in had was in the less desirable section of this motel. The room was ok, nothing special and the front door to the room is in desperate need of replacing. There was no trash can in the bathroom and the bathroom was weirdly remodeled. There was a weird built in seat in the shower, as if anticipating people getting tired in the shower. Although it seemed to have dirty corners and base-boarding throughout the room, I think it was more just old and needed replaced. I think the cleaning people definitely do the best job they can considering. Just didn't have a warm fuzzy going into the room, but also didn't feel like I was in any danger or unsafe. less

Never try to do a nighttime check in. The front desk is supposed to be 24/7 service but at arrival I was told I’d have to come back at 4PM the next day because they had already shut their system down for the night even after telling the staff I had reserved that night as well. It wasn’t until I called the reservations customer service line before the staff member would even acknowledge that I had reservations! less

The location was a little sketchy. But the view from our balcony was beautiful. We enjoyed seeing dolphins in the bay in the morning, and the breakfast to go was a treat. Overall we were happy with our stay. less

Warning don't stay here, I was in Norfolk to visit family for Easter, so I scheduled a weekend stay at Best Western Sands inn & Suites. I had the worst stay, my room was freezing it did not have heat and the night temperature was around 30 degree and when I asked to be moved to a room with working heat I was told that there were no rooms available to move me to and they would not refund my money so I could find a better hotel. The staff lied to me, I spoke to the hotel Manager Michelle More after I got home to receive a some sort of compensation for my terrible stay and she lied and said that there were rooms that I could have been moved to and she refused to help me, said that she would call me back but I have not heard back from her. Also, there was no maid service when I went out for the day and returned to my room I found it in the same condition that it was in when I left it and was told that they did not provide maid service on weekends and I had no clear towels. I am a rewards member but I have been treated terribly I would never imagined that I would be treated so bad and unvalued as a reward member. I am still waiting to hear back from Best Western and I will never stay at another Best Western and I warn anybody thinking of staying at Best Western Sands Inn & suites DON'T stay there spend your hard earned money at a hotel that is worth it. less

Everything was perfect except one thing: there was no receptionist upon arrival. That may seem petty, but I had driven a 26’ truck from Boston to Norfolk over 12 hours with 2 boxed up pets that were dying to get out. I wasn’t sure what I was going to do when the doors to the place were locked, and I had already bought a night. Luckily, the lady who was coming on in a few minutes opened the door for me after I tapped on it a bit. 4 stars cause this was the only fault less