Best Western Plus Holiday Sands Inn & Suites

1330 E Ocean View Avenue, Norfolk, Virginia, 23503-2208, United States
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Best Western Plus Holiday Sands Inn & Suites

Welcome to Best Western Plus Holiday Sands Inn & Suites!

Colonial Williamsburg and fishing are two big reasons many guests stay at our Norfolk hotel, and there are endless possibilities to make the dream vacation a reality.

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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
1330 E Ocean View Avenue, Norfolk, Virginia, 23503-2208, United States

Reviews of Best Western Plus Holiday Sands Inn & Suites

Traveller Overview:
4.0 Rating: 1069 reviews
Excellent 37%
Very Good 31%
Average 15%
Poor 7%
Terrible 7%
Rating

Hoosier1960, wrote review 06/10/2020

Overpriced and out of date

My wife, teen daughter and I stayed here on Saturday, 9/26. There are two parts to this hotel: a 2-story u-shaped part that looks like an old motel from the 60's, and the "tower" which is a short in ... more

Owner Response
Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Due to the current COVID-19 crisis, we have experienced some challenges with system reviews. With that said, we apologize for the delayed responses. Thank you for your comments regarding your recent stay. On behalf of our entire team, we would like to apologize for not exceeding your expectations. While we do occasionally make mistakes, we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. With regards to our breakfast; we hope to resume to a normal breakfast once the pandemic and the related restrictions allow us to do so. We hope that you will consider staying with us again after our renovations next year, so that we can have another chance to provide you with an excellent experience. When you are ready to return please contact me directly with your reservation request and I will be happy to assist you. Again, we appreciate your business and your feedback. Stay safe!
Rating

hypnoteresa, wrote review 29/09/2020

Wonderful Stay

Really enjoyed my stay! I didn't expect the room to be like an suite! Had a living room with tv and hide-a-bed, and a bedroom with king bed and tv. Really nice! and extremely affordable. Right on the ... more

Owner Response
Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We are so happy to hear that you had a pleasant visit with us. When you are ready to return please contact me directly and I will be happy to take care of your reservation. Again, thank you for your business and your positive feedback. Please stay safe!
Rating

Sightseer554273, wrote review 08/09/2020

DIRTY DIRTY DIRTY

We made reservations here at the last minute, because of the ratings, and pictures it looked fine. Plus we have two big dogs with us. Unfortunately we checked in late due to traffic and rain slowing u... more

Owner Response
Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for taking the time to provide us with your feedback. On behalf of our entire team we would like to apologize for not meeting your expectations. We have recently contracted with a new housekeeping staffing agency to ensure that our guestrooms are exceptionally clean and comfortable. Your comments will be shared with the appropriate departments. We are using the slow season to renovate and prepare for next year so If you change your mind and would like to visit us again in the future, please do not hesitate to contact me directly so that I may take care of your reservation. We appreciate your business! Please stay safe!
Rating

MamaKnowsTravelVA, wrote review 22/08/2020

LOVe was NOT felt this weekend

As a resident and Fan of OV, it pains me to have to write this. There will never be a day that I would suggest the oceanfront over my own Ocean View area! I LOVE OV! That all changed today. DURING A P... more

Owner Response
Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
We very much appreciate your feedback from your recent stay with us. On behalf of our entire team, including our owners, I would like to apologize for your experience during your stay with us. By making us aware of your experience, you have given us the opportunity to make improvements via customer service training and retraining housekeeping and maintenance staff members. Thank you again for your honest feedback
Rating

jenniferbV8713IU, wrote review 17/08/2020

Great location

We were right on the beach. It had a nice pool area that wasn’t open due to covid but the staff were friendly and very accommodating. Rooms were clean with more then enough towels. There was a nice pa... more

Owner Response
Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are happy to hear that you enjoyed your visit. If your plans ever bring you back to the area, please contact me directly as I will be happy to assist you with your reservations.