Overpriced and out of date
My wife, teen daughter and I stayed here on Saturday, 9/26. There are two parts to this hotel: a 2-story u-shaped part that looks like an old motel from the 60's, and the "tower" which is a short in ... more
My wife, teen daughter and I stayed here on Saturday, 9/26. There are two parts to this hotel: a 2-story u-shaped part that looks like an old motel from the 60's, and the "tower" which is a short in length 5-story addition attached off to the side. We stayed in this "tower" on the fourth floor. It was 2 Q beds and had a medium sized flat screen TV, small fridge and microwave, and coffee maker. The sink area was part of the main room with the toilet and shower separate. The beds seemed comfortable enough for one night, but that was about as good as it got. As has been stated in recent reviews, there was no spare toilet paper and the toilet is a vacuum flush, so it's REALLY LOUD. There was also no kleenex, the clock didn't work and no way to set it manually. The beds only had a sheet and thin cover and there was no extra blankets in the room. Tried to call down to the desk to get blankets, but the phone didn't even work. The lady at the front desk was nice and got us blankets when we went down to ask. As was also stated in another review, you have to go to the other side of the hotel (the old, 2-story part) and knock on a door to get the breakfast, which was, like stated in someone's August review, a large croissant w/ a small fried egg & very small piece of sausage on it, an orange, and something else that I forget. This place needs a lot of updating, especially to justify a $171 per night cost for the offseason. And it doesn't seem that the management cares as I don't see any response to reviews, good or bad. Wouldn't ever stay here again and would be very wary of staying at another Best Western in the future. less
Lachelle Moore, General Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Due to the current COVID-19 crisis, we have experienced some challenges with system reviews. With that said, we apologize for the delayed responses.
Thank you for your comments regarding your recent stay. On behalf of our entire team, we would like to apologize for not exceeding your expectations. While we do occasionally make mistakes, we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. With regards to our breakfast; we hope to resume to a normal breakfast once the pandemic and the related restrictions allow us to do so.
We hope that you will consider staying with us again after our renovations next year, so that we can have another chance to provide you with an excellent experience. When you are ready to return please contact me directly with your reservation request and I will be happy to assist you.
Again, we appreciate your business and your feedback. Stay safe!