Best Western Plus Holiday Sands Inn & Suites

Walked into the room and i was warmly greeted by an infestation of flies. Flies on the beds. Flies in the windows. Flies flying around the room. Immediately cancelled my stay. Really disgusting. Would never stay here again. less

This is our first time going to Best Western Plus at Norfolk, VA and I honestly do not want it to be the last. I have already refered a coworker and a friend to go there. It is an exellent location, everything is around, and is 30 mns from VA Beach. The staff are amazing from the moment we put our foot at the front desk throughout our one week stay. We have never felt so welcome before, their breakfast staff, their cleaners, their front desk employees and even the maintenance technician, everyone gave an extra hand to help. The breakfast people we saw everyday, they were very courteous and always smiling. We loved it there and would like to come back again. Thank you less

Checked in for a three day end-of-summer getaway...it was high-season, and the rates were fairly expensive (bay facing king efficiency with balcony). This hotel could be amazing in that they have the perfect location for a quiet beach getaway...and have the amenities (nice pool, large sundeck) to meet the needs of most vacationers. What is lacking is the attention to detail, and the lack of responsiveness of staff when concerns are brought to their attention. Room service is poor at best (dust covers most of the non-wood areas of the room, the carpet had toenail clippings from a prior guest, and simple expectations like trash, towels, soap are overlooked when room was cleaned), the kitchenette was manufactured in the 1970's...and leaves much to be desired. The microwave buttons fail to work, it is tiny, and once was mounted to something as evidenced by the brackets attached to it doing nothing. The TV remote had non-working buttons...and the hotel could not offer a replacement when asked (?). Bedding was good, breakfast was good, pool is clean, bay is beautiful...but the stay was less than hoped for due to the LACK OF ATTENTION TO DETAIL that is reflected in this property. less

This Hotel is overpriced for what you get. Smelled of urine, old disgusting carpets, locks broken, overall it was a complete shambles. Will never go back. The front desk gave me air freshener and a bag of water for my inconvenience. Manager never even acknowledged my complaints. less

Nice place, Everything worked fine. Everything was fair. Professional staff. Nice meal. Lots of flies in the inside and outside eating area. Clean beach. Nice patio. They said they were sold out but it did not feel like there were lots of people there. Meaning there was space. It felt good. Not crowded at all, Clean pool. Could be a bit bigger or extend the 3 ft for the kiddies. Could use more parking. ZERO BUGS!!!!!!! Room service for more towels was super fast. Even the local pizza deliverer was professional. I would stay here again. 7-11 very close. Mall 15 minutes away. less