Nothing "Plus" About These Accomodations
20/05/2018 Kate W, Grapevine, Texas
There is nothing "Plus" about this hotel. In fact, I would give it a negative rating if possible! It does NOT compare to any of the BW "Plus" properties I have stayed in recently. The only thing this ... more
There is nothing "Plus" about this hotel. In fact, I would give it a negative rating if possible! It does NOT compare to any of the BW "Plus" properties I have stayed in recently. The only thing this hotel has going for it is the front-row seat to the Chesapeake Bay.
The hotel's curb appeal needs serious tending - a new paint job, a deep clean of the parking lots and breezeways, a mow around the "dog walk" and new pool / outdoor patio area. The maintenance staff seems to pile all sorts of odds and ends around the property - Clean that up!
The hotel's layout is split between a two-story "inn" and a four-story "tower of suites". My room was on the first floor of the tower. The hotel room's interiors are OK with clean sheets and towels. The bathroom is also clean (Thank God). Unfortunately, the furniture and amenities leave little to be desired. Old, chipped, torn and rusting. The laminate floor collects EVERYTHING.
Lastly, I am NOT impressed by the customer service shown by staff at this hotel. The receptionists showed little professionalism upon check-in (too busy chatting with each other) and the breakfast attendant looked unkempt. The staff put no pride in working at this property and it shows. I will never stay here again. less
Joe D, Guest Relations Manager at Best Western Plus Holiday Sands Inn & Suites, responded to this review
Ms. Kate, first off, let me thank you for taking a few moments to let us know how your stay with us was, feedback from our guests is every important to us. I am terribly sorry to hear that you did not enjoy your stay with us. As you mentioned, we are currently in the process of renovating the property. As you many have noticed, we are currently in the process of painting the exterior of the buildings, and other upgrades to the building. Over the past few months, we have replaced all the carpeting in the rooms, plus flooring in all of our pet friendly rooms, replaced all of our sleeper sofas, and repainted all of our rooms. Still to come this year is finishing the paint on the exterior of the property. Next after our summer season we have plans to replace all the furnishings in the rooms, expand our breakfast area, and completely redo our pool and patio area.