Best Western Plus Holiday Sands Inn & Suites

My family of 5 (children aged 8 and under) stayed here for an entire week. The staff was absolutely amazing and very accommodating. The facility itself is very clean and attractive. The rooms are spacious. The pool area was an 8/10 as it could've been kept a little cleaner though this was mostly due to guests being inconsiderate and leaving their trash behind. The hotel offers private beach access and even offers free beach chairs for its guests. The breakfast was a full one complete with waffles, bacon/ sausage, eggs, hot and cold cereal, pastries, juices, coffee, fruit, etc. We are very much looking forward to returning! less

We picked this hotel because they accepted pets. We tried to check in at 3:15pm was told to come back at 4:00pm which I knew they have a guarantee check in at 4:00pm. We understood so we left and came back at 4:00pm, and was told again our room wasn't ready due to the rain. We had to wait almost 2 hours with our dog with no where to go, it was to hot to stay in the car so we had to wait outside the hotel with the wind blowing the rain on us. The front desk worker was so rude to us, I think her name was Kleo. We asked for a oceanview room, but when we got to our room, we could barely see the ocean due to the sand dune in front of us. We was told that we had to stay on the first floor because of our dog; which was never mentioned when we made our reservation in MAY. Speaking of dogs, they are NOT allowed on the beach between 10:00am until 6:00pm, which is hotel policy. The free breakfast was good. We always say if you can walk around barefoot in your hotel room without getting your feet dirty it's a clean hotel , but our feet got dirty we had to wear socks. The beach was not busy though. The housekeepers was nicer than the front desk workers. less

No issues for us at all. We stayed in 752 on the tower side and had a King with a kitchenette and balcony. Great view, loved the balcony! Kitchen and cooking supplies had what we needed, we brought some basics (s&p, oil, knives, paper towels, etc), no issues there. Shower had THE BEST water pressure and bathroom and room in general was nice and clean, nice fluffy towels too. The bed was super comfy, I normally have trouble sleeping in hotels but no issues here either. Room seemed a little dated but because of all of the above, who cares! We didn't use the pool but it seemed to stay busy. The beach was awesome, not crowded at all and nice sandy bottom which I loved. Staff very helpful and we Ubered to nearby restaurants for dinner, didn't eat the breakfast provided since we love going to different breakfast places. Nearby places we ate at that were great, Razzo and Captain Groovy's for dinner, Smokey Bones BBq for lunch and Sandfiddler for breakfast. Happy folks over here for time we spent at this BW. PS I looked at places on the Oceanfront and couldn't justify the prices. After seeing pics of the crowds there I wouldn't dream of booking on the Oceanfront as this beach experience is exactly what I'd rather have any day over that madness and at a much lower rate! less

We had some issues with rooms but the staff was excellent to remedy issues. The rooms are large and mostly clean. Carpet very wet from storm day before. Also leak in ceiling fan creating a horrible odor. The staff was quick to find us a different room. The staff was great. They rooms were a little rough due to a storm the day before, but ultimately clean and tidy. The price is a little high for the room quality. It was a beachfront hotel, but sheesh the price was high the night we stayed. The breakfast was alright- the attendants tried very hard to keep up with demand. Seemed like everyone was coming in at the same time- very small room for the breakfast option. less

The property itself was just "OK". The ocean view we expected ended up being quite ridiculous thanks to the poor room layout. The window overlooking the beach was located in the kitchenette area..so we had to go stand in there to look outside. Also the sun shining in at 6am through crappy white blinds was not amusing. The breakfast room was so crowded and noisy we ended up avoiding it. One if the worst hotel breakfast situations I've encountered. This could all be overlooked... but the noise issue was unbearable. We had a teenage neighbor who made SO much noise... sounded like he was punching walls ir throwing things - we complained at least 2x a day for 3 days and nothing improved. 2 nights in a row, this kid fought with someone - screaming and HITTING - we called the front desk multiple times, threatened to call police, and NO ONE DID ANYTHING. we couldn't sleep for two night bc this psychotic family was yelling and physically assaulting each other and the hotel staff did NOTHING. These people should have been asked to leave... but instead, we were told they were "handling" it. Clearly, they did not. Our daughter ended up in bed witg us every night bc the noises scared her so much. Upon checkout, when I mentioned the noise issue, I was told: "Next time, just tell us!"... We did. We did tell you. Multiple times. Unacceptable. We would have slept better in the car. less