Best Western Plus Holiday Sands Inn & Suites

I didn’t know this Best Western Plus existed and I’m a native of Norfolk. It was a great value for a very nice room right in the beach. The weather was not the best but we enjoyed the hotel very much. My husband and I will be revisiting Best Western Plus again especially during the summer months. Thank you for a great staycation! less

This is a clean, comfortable place to stay. The staff is pleasant and go out of their way to make your stay pleasant. During covid they have grab and go breakfast which is quite tasty. Coffee, hot water for tea or hot chocolate is always available during lobby hours, with a sanitizer to clean your hands before you pour your beverage. less

My wife, teen daughter and I stayed here on Saturday, 9/26. There are two parts to this hotel: a 2-story u-shaped part that looks like an old motel from the 60's, and the "tower" which is a short in length 5-story addition attached off to the side. We stayed in this "tower" on the fourth floor. It was 2 Q beds and had a medium sized flat screen TV, small fridge and microwave, and coffee maker. The sink area was part of the main room with the toilet and shower separate. The beds seemed comfortable enough for one night, but that was about as good as it got. As has been stated in recent reviews, there was no spare toilet paper and the toilet is a vacuum flush, so it's REALLY LOUD. There was also no kleenex, the clock didn't work and no way to set it manually. The beds only had a sheet and thin cover and there was no extra blankets in the room. Tried to call down to the desk to get blankets, but the phone didn't even work. The lady at the front desk was nice and got us blankets when we went down to ask. As was also stated in another review, you have to go to the other side of the hotel (the old, 2-story part) and knock on a door to get the breakfast, which was, like stated in someone's August review, a large croissant w/ a small fried egg & very small piece of sausage on it, an orange, and something else that I forget. This place needs a lot of updating, especially to justify a $171 per night cost for the offseason. And it doesn't seem that the management cares as I don't see any response to reviews, good or bad. Wouldn't ever stay here again and would be very wary of staying at another Best Western in the future. less

Really enjoyed my stay! I didn't expect the room to be like an suite! Had a living room with tv and hide-a-bed, and a bedroom with king bed and tv. Really nice! and extremely affordable. Right on the beach with a beautiful view. Will definitely be staying here again! less

We made reservations here at the last minute, because of the ratings, and pictures it looked fine. Plus we have two big dogs with us. Unfortunately we checked in late due to traffic and rain slowing us down. A 3 hour drive turned into 5. By the time we got there it was late and dark. The floor of the room was horrible and so dirty, the room had mold and looked like it had not been cleaned, the bed looked ok, but I still slept with full clothing on. Plus they didn't even leave an extra roll of toilet paper in the room. We will not be back to this hotel, I'm very surprised its not living up to the Best Western title! less