Best Western Plus Hiawatha Hotel

Last night my love affair with Best Western Plus ended with a hotel room that ranked truck stop motel with a bathroom that stunk of dirty mop water, dirty wash rags and lumpy small pillows (like what happens when you try to dry them in the dryer). The guy at the desk this morning was unavailable forever and then was barely civil. We were looking for guidance on our “grab and go” breakfast included get your own cereal or packaged oatmeal. The advertised “grab and go water” we requested was given to us without a single word. The very nicely done up rooms were sadly reflected in comfort and unfriendliness. less

We used Hotels.com but that was a mistake as they were $30 higher than booking directly with the hotel. There is a Casey's just up the street & this hotel is just off the main highway. Nice stay, quiet & great service. Would stay here again. Breakfast was great. Easy parking. less

The staff went beyond the call of duty to make sure ones stay is great. I was well taken care of, breakfast hot and nice daily, housekeepers always do an excellent job. When I didn’t have a ride workers would use their personal cars to get me to work on time. Tracy the manager is the best, Rosie very caring and Lance. Ellie, Carmen, and Veronica kept me clean always! Love this place and I highly recommend them. less

This hotel is over priced for what you get. Maintenance and cleanliness is non existent! Ice and snow was never cleared from a mild storm two days prior. Parking lot was a disaster and very dangerous to walk through due to ice accumulations that should have been addressed days ago. Lobby was shabby and windows appeared to have never been cleaned. A good scrubbing of the public areas would help the guest feel more comfortable in staying here. It's the only place in town and does not come close to meeting Best western standards. less

Great location a long highway 36 in Kansas. Needed to stay the night when moving my mom from a nearby town. Front desk gentleman helped retrieve my moms cat from under bed when she escaped from kennel. less