Issues, beautiful outside, but issues
12/10/2018 mbrady2016, Cleveland, Ohio
I came in for business. If you stay at this hotel plan on walking because there are nine separate buildings and it's a maze. Further I was locked out twice, the phone rang at 3 a.m. because they say a... more
I came in for business. If you stay at this hotel plan on walking because there are nine separate buildings and it's a maze. Further I was locked out twice, the phone rang at 3 a.m. because they say a customer sets the wake up call based on room number and made it hit the wrong key, and well pretty on the outside the rooms are extremely dated and not soundproof. You hear all the plumbing, conversation, and TV of the neighboring rooms. typical of a Travelodge kind of property except that it's more attractive on the outside, pretty tiles and nice views and well landscaped.
the good about it is the restaurant is nice, the meeting room is nice, and the pool is nice. less
Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for visiting our Best Western in Old Town. While happy to hear you enjoyed our lovely landscape and property style, it also sounds like there were a few concerns. Please accept our apologies for the inconveniences you described with your door. It is with regret from our end that this caused you dissatisfaction along with your room location. I have passed along your feedback to our maintenance department so that we may seek out and eliminate the issues you have described. I can assure you, this is not the normal standard for our hotel. We hope you’ll allow us the opportunity to renew your faith is staying at a future time. Feel free to call direct so we’ll be able to explore quieter locations which would suit you better. In the meantime - safe travels!