Best Western Plus Hacienda Hotel Old Town

4041 Harney Street, San Diego, California, 92110-2866, United States
based on 2527 reviews Trip Advisor Logo
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Best Western Plus Hacienda Hotel Old Town

One of the best hotels in San Diego CA Old Town, the Best Western Plus Hacienda Hotel Old Town is a charming property located right in the heart of the birthplace of California.

This is the perfect destination to enjoy the Southern Californ
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Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Plus Hacienda Hotel Old Town

Traveller Overview:
4.0 Rating: 2527 reviews
Excellent 44%
Very Good 33%
Average 13%
Poor 6%
Terrible 3%
Rating

RogerC2893, wrote review 17/03/2020

Great hotel located just a few yards from old town.

Great hotel right in the heart of town. Staff were extremely helpful making the stay all the more pleasant. Place was appropriately spanish casita style with great views. Rooms were spacious and most ... more

Owner Response
bwhh_customercare, Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wonderful! Thank you for the five-star ratings, and compliments on our location, the service you received and your room. It’s nice to know that you enjoyed everything about our Best Western! We look forward to welcoming you back again very soon! Kindly yours, Best Western Plus Hacienda Hotel Management
Rating

nkwalters123, wrote review 08/03/2020

Mother/daughter/granddaughter mini vacation

Awesome location, friendly and knowledgeable staff - would definitely stay here again! Beautiful views and access to all of Old town shops, restaurants & music. Easy access to trolley to other San Die... more

Owner Response
bwhh_customercare, Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Wonderful! Thank you for the five-star ratings for your stay. We’re happy that you ladies enjoyed everything about our Best Western. Sounds like our location in the heart of Old Town San Diego made everything easier too! We look forward to welcoming you back. Don’t forget to book direct on our official website for the best rates and reservation services. Safe travels! Kindly yours, Best Western Plus Hacienda Hotel Management
Rating

senglehorn, wrote review 08/03/2020

Hacienda Experience

Lovely setting, convenient location, excellent shuttle service. Breakfast buffet wasn't the best due to food being cold, both mornings. Jeff, our shuttle driver, picked us up at the ship and transpo... more

Owner Response
bwhh_customercare, Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Greetings, and thank you for your recent stay and review. We’re happy that you enjoyed everything our hotel offers, including the shuttle. Jeff is an asset and will be delighted to hear your generous words about his service. We’ll also pass your breakfast feedback to the team at the restaurant. Looking forward to welcoming you back to Best Western Plus Hacienda Hotel Old Town! Kindly yours, Best Western Plus Hacienda Hotel Management
Rating

thutson464, wrote review 05/03/2020

over rated

Very disappointed. Paid extra for a room with a city/bay view. Received a room that had a view of the next buildings roof and the tree in front of our room. The rooms are in need of a serious upgrade.... more

Owner Response
bwhh_customercare, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We’re sorry to hear that not all your Best Western expectations were exceeded. It’s never our intention to disappoint our guests. Your feedback is being reviewed by the appropriate hotel teams to determine how we can eliminate this room dissatisfaction next time. We’re continuously improving our hotel, and do hope to have another opportunity to win your loyalty. As much as we want to be a hotel for everyone, we know we can’t. Different people value different things. But, our hotel is normally known as a comfy home away from home with an eager to please staff! Safe travels! Kindly yours, Best Western Plus Hacienda Hotel Management
Rating

subs614694, wrote review 02/03/2020

Worth it!

I always look forward to staying here!The staff is always friendly and courteous. They strive to ensure my stay meets my expectations and theirs. The arrangement with the Tequila Factory is an absolut... more

Owner Response
bwhh_customercare, Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
We appreciate your loyalty! Thanks so much for taking the time to share your impressions. We’re delighted to hear that you’ve consistently received warm, welcoming service. We know that people are our greatest asset, and genuine caring is one of the most important aspects of excellent hospitality. Looking forward to welcoming you back. Until then, we wish you safe travels! Kindly yours, Best Western Plus Hacienda Hotel Management