Great location, but in need of upgrades...
19/04/2019 hodginc, Pullman, Washington
I have stayed at this hotel for business for 6 year now, and I wish I could say that I love it as much as I first did, but I just don't. I love the hacienda-style layout and all the open patio space, ... more
I have stayed at this hotel for business for 6 year now, and I wish I could say that I love it as much as I first did, but I just don't. I love the hacienda-style layout and all the open patio space, but with that, you need to upgrade the windows to cut down on people/bag/Old Town noise. There were huge gaps in the way the door fit in the frame, particular on the bottom, and the air conditioner unit was not flush to the wall, either. With it's location, there is no way this hotel is not making money, and it's time that they put some of that money back into the units. less
bwhh_customercare, Manager at Best Western Plus Hacienda Hotel Old Town, responded to this review
Thank you for your loyalty. We appreciate compliments on our style and location. We’re also looking into your room to make any repairs. If you experience a similar concern while here, please don’t hesitate to reach out to the team. We’ll dispatch the perspective department to fix the issue or we’ll find an alternate remedy.
Thank you again for your loyalty to Best Western Plus Hacienda Hotel Old Town!
Best Western Plus Hacienda Hotel Management