The current COVID crisis has brought hotel rates down in the SF bay area and this property is quite a good deal if you're in the area and need an affordable option. It's a comfortable, clean property, with friendly staff, but the location is a bit odd and it definitely has issues. Based on the low rates, most are forgivable, but in normal times, they'd be quite annoying problems.
One important note that I've seen other reviewers complaing about is that the free airport shuttle to and from SFO isn't running. That's true. It's not. You can either take a taxi or an Uber, but with a little bit of effort, you can also take the local bus (number 292) which for $2.25 will take you from SFO to around 100 metres from the hotel door and back again for the same fare. This same bus will also take you all the way to downtown San Francisco for the same fare. Considering the remoteness of the hotel, that's a good option if you don't have a car.
The hotel is fairly modern and not particularly inviting. Everything in the lobby and public areas is dark wood, but it's all kept clean and tidy. COVID practices are in full force and you must wear a mask at all times and keep your distance. Only 2 people in the elevator etc. Some guests were clearly ignoring these rules, but most seemed to be following them. Check in is easy even though it's mainly done through touch screens etc.
The rooms are large and relatively comfortable. I had a few problems when I checked in, but they quickly changed me to another room without any fuss. The rooms just need a refresh. They're perfectly clean and relatively comfortable. They just look tired. Vinyl drapes, worn out desk chair, old easy chair, worn carpeting. It's all just a little shabby. WIFI is free and reliable, but every day, you have to log in all over again with the password. There's a fridge, which is quite noisy and a flat screen TV, but I never switched it on, so I don't know what channels are offered. There's a safe, ironing board, iron, good closet space, room for bags, coffee maker. Currently there's no house keeping automatically. If you need it, you just need to ask. As I had an extended stay, I asked for a microwave and they eventually found me one. There is a limited supply.
Bathrooms are little cramped and the water pressure is weak. You can't really get your hands under the fawcet in the basin and the shower isn't very strong. There's shampoo and shower gel, but the gel ran out and took forever to replace. Thankfully there's also a small bar of soap. Towels were clean and fresh.
The beds are comfortable and the linens clean and fresh. Unfortunately, noise is the biggest let down of the property. You can hear a lot of what your neighbours are up to. Most of it you don't want to hear. When the couple in the next room are having fun, you'll really know it. As the beds back on to the same wall, you'll be shaking just as much as they are. Noise from the corridors is bad. Guests just don't seem to care that they're in a hotel and people might be sleeping. Not really the hotel's fault, but soundproofing could be improved.
Breakfast is included in the rate before 9AM. There's tea, coffee, juice, pastries, bananas, apples, boiled eggs and a breakfast sandwich you can heat quickly. It's poor quality, but it's better than nothing for sure. Some yogurt would be really appreciated and a bit more variety, but this is a hotel property, so guests staying multiple nights are probably rare, thus they don't see the need to change the daily menu.
All in all, a good option. Particularly at the current rate. But in all honesty, the current rate is all it's worth. When the COVID crisis is over, I'm sure the rates will leap back up again and yet, all the issues with the hotel will still exist. The pool is currently closed, as is the work out room and business centre, so they're not providing anything on top of the room and grab n go breakfast. For the rate, it's worth it. less
Jim McGuire, General Manager at Best Western Plus Grosvenor Airport Hotel, responded to this review
Jarko, thanks so much for your very detailed review of your recent stay. We appreciate you taking such time to share your feedback. Yes, due to the pandemic and having no ability to monitor social distancing on the airport shuttle, it has been suspended. More importantly, there simply isn't enough traffic/guests arriving or departing for SFO, so it doesn't make sense to financially support a shuttle at this time. There are over 30 hotels in our area, and there are maybe 2 that currently have the shuttle in operation at this time. Thanks so much for sharing your insight on other forms of transportation for the readers, that was great. I am sorry that you feel our hotel is't particularly inviting - we normally hear just the opposite. With all of the protocols we have to take with the pandemic, the feel of the Lobby probably is different, however, very safe for our guests and associates. Within the past couple of years, all of our guest rooms have been updated with new window treatments (not vinyl drapes), new artwork, carpet, beds, TVs, custom made furniture and more. Sorry you felt that they looked shabby. We used to have a wonderful and very large breakfast buffet offering all kinds of great food selections, but the new "Grab and Go" breakfast is now a brand requirement, and again, much safer for everyone. We actually still go above and beyond what the minimum requirement is. Again, thanks so much for your thorough review, we appreciate it. As the case of all hotels everywhere, once we are beyond the pandemic and the market allows, all hotels will again increase their rates. We hope to see you again soon. Jim McGuire, General Manager