Great for a 1 night stay before an early flight
15/10/2016 sandylindsay, Larne, United Kingdom
We stayed here twice within a week when we flew into and then out of San Francisco. We chose this hotel because it offers a free shuttle service every 30 minutes to and from the airport. This was a ve... more
We stayed here twice within a week when we flew into and then out of San Francisco. We chose this hotel because it offers a free shuttle service every 30 minutes to and from the airport. This was a very efficient service!
Our room was ample large enough for 2 one night stays because we didn't need lots of storage space or hangers. It did have coffee and tea and an iron and board, but no in-room safe.. There is free Wi-Fi in the hotel.
On our first visit only one elevator was working, apparently the other had been broken for some time. This caused problems with accessing other floors and queues at busy times. On our second visit, the problem had been fixed which made checking in and out much easier.
The complementary buffet breakfast was OK with a reasonable selection of breakfast items available, but the dining area got crowded at busy times.
On our first visit we ate in the bar as we arrived late. Stephanie who served us was very helpful with menu choices. On our second visit we ate in the bar again since it was easier to organise. Stephanie who again served us was very good - she remembered us from 5 days previously. We had the salmon and the jambalaya pasta, both of which were very tasty but not too filling. The hotel offers happy hour in the bar from 4 - 6pm which is good value: beer $4, wine $5, well drinks $6 with complementary nibbles. less
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review
Sandylindsay, thank you very much for your thorough review on your recent stays, and we really appreciate that you stayed with us two times. I will share your comments with Stephanie, and our entire staff. We appreciate your feedback! Jim McGuire, GM