Dangerous at all levels
25/03/2017 ciaobellaciao, Texas
First of all. It's not culture shock. I lived in Mexico for several years, so has my husband. If you want to see more true reviews for this hotel, look at "Hotel Gran Plaza" this was the name of the p... more
First of all. It's not culture shock. I lived in Mexico for several years, so has my husband. If you want to see more true reviews for this hotel, look at "Hotel Gran Plaza" this was the name of the property before being bought out by Best Western. It is in an area infamous for prostitution which already makes it a place you don't want to be with family. Second, the staff is very quiet and unfriendly. It's hard to make one feel welcome I'm sure when they know fully well that the pictures are deceptive. The room was very small with no space to put clothing except for a few cubby holes. The safe was broken and there were stains in the carpet. We decided to see if the pool was any better but my son had a rash the rest of the vacation due to the mold in the pool and on the tiles. He is very allergic. We decided to leave the hotel immediately when we returned to the room with my 8 year old. He went to look out the window which slid open with his elbow. He tipped forward a little but was ok as he was a little shorter. Still, this made my heart stop. I tried to close the window and it seemed to be broken, it wouldn't close all the way. We left that very instant. It took our entire first evening calling and making changes, but there is no way I would stay there or recommend anyone doing so. Also, when we got back to our room before the window incident, there was a group of about 6 men sitting outside our room drinking. They scooted for us to be able to get into the room but it just goes to show that this is poorly managed and maintained which only adds to the horrible area, cleanliness, and do not want to think what would have happened had my child been a little taller. less
BestWesternPLUSGDL, Director General at BEST WESTERN PLUS Gran Hotel Centro Historico, responded to this review
Gracias por su sincera opinión. Lamentamos que su reciente alojamiento no respondiera a sus expectativas. Agradecemos sus comentarios y los compartiremos con nuestro equipo para poder continuar mejorando nuestros servicios. Esperamos contar con la oportunidad de volver a recibirlo en el futuro para poder ofrecerle una mejor experiencia.